Reviews
Write a reviewForget this place
This place is a joke. Wanted to purchase and trade in completely ignored. I’ve purchased from them in the past. That’s over I wouldn’t waste time here
Forget this place
This place is a joke. Wanted to purchase and trade in completely ignored. I’ve purchased from them in the past. That’s over I wouldn’t waste time here
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I bought a Certified Pre-Owned 2018 Ford Raptor...
I bought a Certified Pre-Owned (CPO) 2018 Ford Raptor from Family Ford in early/mid March 2020. The initial part of the transaction with Family Ford Netcong (hereafter referred to as FFN) went very smoothly with Rick quarterbacking the negotiation, paperwork and contract process. On the other hand, when it was handed off to Ron, their "Sales Manager" (only putting it in quotes as that what I was told he was), the experience began its downward slope. Why? I'll explain. 1) The vehicle was not in the condition as described. Despite a detailed iPhone video walkaround (remember, I am an out of state buyer, so I'm depending on the seller's reputation as well as photos and videos to make my call), the Raptor, when picked up by the transport/trucking company for cross-country delivery, had at least a dozen dings and marks on its BOL (bill of lading). Apparently, the transporter/driver was inordinately thorough and detailed every little imperfection he saw upon loading the truck onto his trailer. Truth be told, this didn't really bother me that much and it is NOT the reason for this review. After all, I'm buying a 2018 used/CPO vehicle with close to 60K miles on the ODO so I'm not really not expecting a pristine or mint truck. Far from it but it was described to me as "super clean" and "no issues". This leads me to my second point: 2) I finally received the truck on Friday, March 13th, after it made its long, cross-country trek to CA. And, on March 16th, the majority of the SFBA was informed of its mandated shelter-in-place quarantine, thereby largely obviating the need for any driving. As such, I didn't any occasion to get familiar with or even drive my new (CPO) Raptor until close to three (3) weeks after that when we got more comfortable with the nuances of the shelter-in-place mandate and what we were supposedly allowed or disallowed to do. That being said, upon finally being able to warm up the vehicle, inspect it and take it out for a spin, I was greeted with an unexpected surprise. As I opened the tailgate, the top panel of the tailgate lift assist just fell off. It appeared to be loose and when the tailgate was opened, the plastic panel just came right off. But, upon closer inspection, I noticed something else...the small, maybe 2" x 2" square of plastic switch or button was missing entirely. If anyone is familiar with a Ford F-150 with a "tailgate lift assist", she will undoubtedly know that there's a little square plastic switch to manually extract the step and "stripper pole". That switch was nonexistent on my vehicle. A CPO Ford that supposedly went through its comprehensive ABCXYZ checklist. But, hey, xxxx happens and mistakes and oversights are made--that is human nature and, if anything, I should just ask to clarify what happened. And, so, I did... 3) A week and a half ago, I got in touch with "Ron", the FFN sales manager to detail this entire experience. In our ensuing communication, he advised me to take it to a local-area Ford dealership to get a quote or invoice or receipt for the plastic replacement part and then send him that documentation for reimbursement. I did *precisely* that last week and the entire replacement part came to a rather reasonable sub-$200 amount. No issues at all besides the time I had to spend to drive to a Ford dealership during a global pandemic to get this sorted. I was fine with it but I'm not fine with the following... The problem is: last week, after doing exactly as advised, I have left Ron three (3) emails with the invoice, (3) voicemails and plenty of messages with his colleagues in an attempt to be reimbursed as he indicated he would. He has said he would be in touch but, in fact, I've never received a single message from him or his team at Family Ford Netcong. Please beware of any business like Family Ford Netcong, mom pop or corporate, that hides behind the "coronavirus" pandemic to take advantage of trusting customers during this trying time.
I bought a Certified Pre-Owned 2018 Ford Raptor...
I bought a Certified Pre-Owned (CPO) 2018 Ford Raptor from Family Ford in early/mid March 2020. The initial part of the transaction with Family Ford Netcong (hereafter referred to as FFN) went very smoothly with Rick quarterbacking the negotiation, paperwork and contract process. On the other hand, when it was handed off to Ron, their "Sales Manager" (only putting it in quotes as that what I was told he was), the experience began its downward slope. Why? I'll explain. 1) The vehicle was not in the condition as described. Despite a detailed iPhone video walkaround (remember, I am an out of state buyer, so I'm depending on the seller's reputation as well as photos and videos to make my call), the Raptor, when picked up by the transport/trucking company for cross-country delivery, had at least a dozen dings and marks on its BOL (bill of lading). Apparently, the transporter/driver was inordinately thorough and detailed every little imperfection he saw upon loading the truck onto his trailer. Truth be told, this didn't really bother me that much and it is NOT the reason for this review. After all, I'm buying a 2018 used/CPO vehicle with close to 60K miles on the ODO so I'm not really not expecting a pristine or mint truck. Far from it but it was described to me as "super clean" and "no issues". This leads me to my second point: 2) I finally received the truck on Friday, March 13th, after it made its long, cross-country trek to CA. And, on March 16th, the majority of the SFBA was informed of its mandated shelter-in-place quarantine, thereby largely obviating the need for any driving. As such, I didn't any occasion to get familiar with or even drive my new (CPO) Raptor until close to three (3) weeks after that when we got more comfortable with the nuances of the shelter-in-place mandate and what we were supposedly allowed or disallowed to do. That being said, upon finally being able to warm up the vehicle, inspect it and take it out for a spin, I was greeted with an unexpected surprise. As I opened the tailgate, the top panel of the tailgate lift assist just fell off. It appeared to be loose and when the tailgate was opened, the plastic panel just came right off. But, upon closer inspection, I noticed something else...the small, maybe 2" x 2" square of plastic switch or button was missing entirely. If anyone is familiar with a Ford F-150 with a "tailgate lift assist", she will undoubtedly know that there's a little square plastic switch to manually extract the step and "stripper pole". That switch was nonexistent on my vehicle. A CPO Ford that supposedly went through its comprehensive ABCXYZ checklist. But, hey, xxxx happens and mistakes and oversights are made--that is human nature and, if anything, I should just ask to clarify what happened. And, so, I did... 3) A week and a half ago, I got in touch with "Ron", the FFN sales manager to detail this entire experience. In our ensuing communication, he advised me to take it to a local-area Ford dealership to get a quote or invoice or receipt for the plastic replacement part and then send him that documentation for reimbursement. I did *precisely* that last week and the entire replacement part came to a rather reasonable sub-$200 amount. No issues at all besides the time I had to spend to drive to a Ford dealership during a global pandemic to get this sorted. I was fine with it but I'm not fine with the following... The problem is: last week, after doing exactly as advised, I have left Ron three (3) emails with the invoice, (3) voicemails and plenty of messages with his colleagues in an attempt to be reimbursed as he indicated he would. He has said he would be in touch but, in fact, I've never received a single message from him or his team at Family Ford Netcong. Please beware of any business like Family Ford Netcong, mom pop or corporate, that hides behind the "coronavirus" pandemic to take advantage of trusting customers during this trying time.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great all the way around
Have bought a lot of vehicles there over the years always great experience there always helpful Just got an 08 f350 and could not be happier
Great all the way around
Have bought a lot of vehicles there over the years always great experience there always helpful Just got an 08 f350 and could not be happier
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're happy to hear that you were pleased with your experience here at Family Ford. We sincerely appreciate your business and hope to continue to be of service for many years to come.
Great People!!!
These are some of the best people I know. I have been doing business with them for over 20 years. Quick and excellent service. Dan Little is a great guy. Thank you FAMILY FORD!!!
Great People!!!
These are some of the best people I know. I have been doing business with them for over 20 years. Quick and excellent service. Dan Little is a great guy. Thank you FAMILY FORD!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your strong recommendation of the staff and Family Ford. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service
As always the staff and experience was great . Took great care of warranty issue.
Great Service
As always the staff and experience was great . Took great care of warranty issue.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car Service
Well beyond the usual expectations of service by checking on brakes and tires, the former recently replaced and the latter nearing the end of their service life!
Car Service
Well beyond the usual expectations of service by checking on brakes and tires, the former recently replaced and the latter nearing the end of their service life!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful, Michael! We hope to be of service again in the future.
Another great service experience.
Service was outstanding. Staff called with the cost before completing the work - very much appreciated. Thanks!
Another great service experience.
Service was outstanding. Staff called with the cost before completing the work - very much appreciated. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New Purchase
I purchased a new Sport Explorer and its beautiful.I was very impressed when the Owner of Family Ford took the time to thank me. Everything took place as I was told and no unexpected fees or charges. Jay took his time and explained everything with no pressure to purchase any extra items. The salesman treated me like I was his father.
New Purchase
I purchased a new Sport Explorer and its beautiful.I was very impressed when the Owner of Family Ford took the time to thank me. Everything took place as I was told and no unexpected fees or charges. Jay took his time and explained everything with no pressure to purchase any extra items. The salesman treated me like I was his father.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your warm review of the team here at Family Ford! It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one.
Ford Recall Great Service
This was a Ford recall. Service gave me a great date and time for fixing this recall. All repairs and service was done in the time that was projected. An explanation of the service was given by the service manager. He was very thorough with his description. Everyone I encountered were very kind.
Ford Recall Great Service
This was a Ford recall. Service gave me a great date and time for fixing this recall. All repairs and service was done in the time that was projected. An explanation of the service was given by the service manager. He was very thorough with his description. Everyone I encountered were very kind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Head of house, I think!
My husband brought it in & had the car service, when we came back from vacation. Do to the long distance we travel. Every one was real nice about it. They even called & talked with Sam about what he wanted.
Head of house, I think!
My husband brought it in & had the car service, when we came back from vacation. Do to the long distance we travel. Every one was real nice about it. They even called & talked with Sam about what he wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Sam & Linda Davis. We always strive to provide excellent service with a professional and caring staff here at our location. If there is anything else we can do for you, please give us a call.