Read reviews that mention:
Very bad customer service. The financial dept. manager Kassim sold us an extended warranty. We decided to cancel it after a week. We canceled it and we... were told we should get the full refund in 2 weeks but we didn't. We called Kassim, he never picks up the phone. We left many messages, he never returns our call. We still keep calling him every day, it's already 25 days since we canceled our policy and still no refund, and no call back from Kassim.
COMPLETE WASTE OF TIME, DISORGANIZED and HOSTILE ATTITUDE from the manager JAY!! Absolutely the worst purchasing experience ever! My fiance and I were... here for an RDX and we managed to get a pretty good deal from the sales associate but they had absolutely ZERO communication between the sales and finance managers whatsoever! First day we were there we spent 3.5 hours and they ended up putting a higher number on paper than what we ultimately agreed on with their sales associate. The finance manager flipped out, raised his voice when we questioned him about the number. We explained then he made a seemingly correct adjustment so we signed. After we got home we tried to work out the numbers again with the loyalty rebate and realized there was a big mistake in their calculations again with an extra $1000. Second day we spent another 3 hours at the dealers waiting for the Finance Manager to correct the numbers. They explained that the higher manager who gave us our deal left early hence all the confusion. However they never apologized and put us to the blame when we complained to their sales manager, Jay, about the ridiculously long wait to have the number finally fixed. His attitude was very hostile and said he refused our business for which we have already paid for! Clearly he was completely clueless. He even said it was our problem for making the numbers confusing and they needed to take their time to “help”. Jay, if you guys hadn’t taken the responsibility to correct it, it would have been a scam that you guys could potentially be sued for!
Excellent experience!! The facility is setup very professional and great customer service ever! Very responsible and friendly with positive attitudes,... which makes me feel great about driving an Acura! Thank you!
I bought a car when they presented a faulty carfax and hidden the damage. I would not recommend this car dealer to anyone.
I bought a Highlander 2013 here 2 years ago. And was presented a faulty Carfax. The dealer must have known about the damage but they lied about it, and... told me it's a clear title car. I bought it for 23.3k, now came back after two years, they offered 11k. Absolutely ridiculous.
Had accessories (roof rack, side molding, side steps) installed on my new 2017 RDX. When I was driving it home after the parts were installed, I noticed... a loud rattling sound from the car so I took it back the same day. After informing the service person about the problem, we did a walk around the car and we noticed that there were paint scratches where they installed the parts and there was now paint inside the car where their was not before. I left the car to be properly fixed on a full tank of gas and was given a loaner car for the time being. I was informed that the loaner car was to be returned with a full tank of gas. When I came to pick up my car, the paint inside was not removed, the scratch that was suppose to be removed was not fixed and the gas on my car was empty. Worst customer service I have ever received from a "luxury" car dealership service department. Will never take my car here again to be serviced or have anything done. Definitely a very unhappy customer.
Friend recommended me to one of sales manager and he offered me with good price there that I thought I was lucky on that day. Their service was good that... I enjoy my new car now.
Excellent customer service; very neat facility. I did wait for a while but they were obviously very busy. Extremely satisfied!!
I was looking to purchase a vehicle, and I searched around for quite a while. I was able to find the perfect car for me here at this dealer. The staff... was very cordial and knowledgeable. The process went quickly and the car is great! I really like the Acura TL. I plan on purchasing my next car here as well.
Could not be happier to have joined the Acura family and foresee this dealership as my only choice for any future purchases! I highly recommend them. The... vehicle is great! I really enjoyed your style of selling and I will spread the word about you and your dealership. The price was very competitive and the offer for my trade in was very reasonable. Overall great experience and I have been raving about Acura of Fremont since my purchase. Thank you to my salesperson! Always available to answer any questions I have, the personal attention goes a long way!