Acura of Fremont

All in all, I had quite a pleasant experience buying my first car here. My sales rep, Brandi, was very helpful and responsive throughout the entire process.... I do recommend her as a sales rep. There were, however, a few things made the dealership seem cheap to me. When I first inspected the car before my initial test drive, the cloth seats were stained. They sent it to the shop to get them cleaned, but it was definitely a bad first impression, especially for a car that had been on the lot for nearly 2 months. After 2 rounds of cleaning, they looked nice for when I drove off the lot. There was also a chip in the windshield that I noticed when I arrived on the day I was going to buy the car. They sealed it for free, but it still looked bad right in the middle of the windshield. They then tried to make me pay $250 to replace the windshield. I find it ridiculous that they thought it was okay to sell a car for >$23k with a chipped windshield. Eventually, I was able to negotiate a free replacement, but I still disliked that the even tried to charge me for that. After purchasing the vehicle, Brandi was great at ensuring that everything related to the my new truck was okay. It's nice that she followed up and made me feel comfortable after signing the papers.

Very bad customer service. The financial dept. manager Kassim sold us an extended warranty. We decided to cancel it after a week. We canceled it and we... were told we should get the full refund in 2 weeks but we didn't. We called Kassim, he never picks up the phone. We left many messages, he never returns our call. We still keep calling him every day, it's already 25 days since we canceled our policy and still no refund, and no call back from Kassim.

Excellent experience!! The facility is setup very professional and great customer service ever! Very responsible and friendly with positive attitudes,... which makes me feel great about driving an Acura! Thank you!

COMPLETE WASTE OF TIME, DISORGANIZED and HOSTILE ATTITUDE from the manager JAY!! Absolutely the worst purchasing experience ever! My fiance and I were... here for an RDX and we managed to get a pretty good deal from the sales associate but they had absolutely ZERO communication between the sales and finance managers whatsoever! First day we were there we spent 3.5 hours and they ended up putting a higher number on paper than what we ultimately agreed on with their sales associate. The finance manager flipped out, raised his voice when we questioned him about the number. We explained then he made a seemingly correct adjustment so we signed. After we got home we tried to work out the numbers again with the loyalty rebate and realized there was a big mistake in their calculations again with an extra $1000. Second day we spent another 3 hours at the dealers waiting for the Finance Manager to correct the numbers. They explained that the higher manager who gave us our deal left early hence all the confusion. However they never apologized and put us to the blame when we complained to their sales manager, Jay, about the ridiculously long wait to have the number finally fixed. His attitude was very hostile and said he refused our business for which we have already paid for! Clearly he was completely clueless. He even said it was our problem for making the numbers confusing and they needed to take their time to “help”. Jay, if you guys hadn’t taken the responsibility to correct it, it would have been a scam that you guys could potentially be sued for!

I bought a car when they presented a faulty carfax and hidden the damage. I would not recommend this car dealer to anyone.

I bought a Highlander 2013 here 2 years ago. And was presented a faulty Carfax. The dealer must have known about the damage but they lied about it, and... told me it's a clear title car. I bought it for 23.3k, now came back after two years, they offered 11k. Absolutely ridiculous.

Had accessories (roof rack, side molding, side steps) installed on my new 2017 RDX. When I was driving it home after the parts were installed, I noticed... a loud rattling sound from the car so I took it back the same day. After informing the service person about the problem, we did a walk around the car and we noticed that there were paint scratches where they installed the parts and there was now paint inside the car where their was not before. I left the car to be properly fixed on a full tank of gas and was given a loaner car for the time being. I was informed that the loaner car was to be returned with a full tank of gas. When I came to pick up my car, the paint inside was not removed, the scratch that was suppose to be removed was not fixed and the gas on my car was empty. Worst customer service I have ever received from a "luxury" car dealership service department. Will never take my car here again to be serviced or have anything done. Definitely a very unhappy customer.

Friend recommended me to one of sales manager and he offered me with good price there that I thought I was lucky on that day. Their service was good that... I enjoy my new car now.

Excellent customer service; very neat facility. I did wait for a while but they were obviously very busy. Extremely satisfied!!

I was looking to purchase a vehicle, and I searched around for quite a while. I was able to find the perfect car for me here at this dealer. The staff... was very cordial and knowledgeable. The process went quickly and the car is great! I really like the Acura TL. I plan on purchasing my next car here as well.