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Excellent experience!! The facility is setup very professional and great customer service ever! Very responsible and friendly with positive attitudes,... which makes me feel great about driving an Acura! Thank you!
Had accessories (roof rack, side molding, side steps) installed on my new 2017 RDX. When I was driving it home after the parts were installed, I notic...ed a loud rattling sound from the car so I took it back the same day. After informing the service person about the problem, we did a walk around the car and we noticed that there were paint scratches where they installed the parts and there was now paint inside the car where their was not before. I left the car to be properly fixed on a full tank of gas and was given a loaner car for the time being. I was informed that the loaner car was to be returned with a full tank of gas. When I came to pick up my car, the paint inside was not removed, the scratch that was suppose to be removed was not fixed and the gas on my car was empty. Worst customer service I have ever received from a "luxury" car dealership service department. Will never take my car here again to be serviced or have anything done. Definitely a very unhappy customer.
Friend recommended me to one of sales manager and he offered me with good price there that I thought I was lucky on that day. Their service was good t...hat I enjoy my new car now.
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