Pohanka Acura

Most unprofessional and distasteful experience in dealing with customer service. Attempted to purchase a part for 09 Acura TSX and was treated with contempt... from the parts associate. It was too the point where I felt the individual was racist. I asked to speak to the parts manager and was told he is not available; he was at Honda of Chantilly. I have called him and not received a callback yet concerning. If this is how they do business in parts, why would I want to buy a car? Very Unprofessional and distasteful even if this incident is isolated and I understand why clients get angry with car dealers.

I have had sevaral Acura's all purchased from this dealership. I love Acura and the service it comes with. No one has a service department open at eleven... pm at night. You can't ask for better than that.

I usually dread going to a car dealership but Yong Kim made it an easy and pleasant experience. There was no stress and pressure when negotiating the car... deal, so I went to him for my second Acura. He gave me very useful and honest information about what would best fit my needs. I ended up leasing an ILX. I am very happy with the car and definitely recommend Yong Kim for anyone who hates going to car dealerships.

I bought a new 2019 Acura MDX from POHANKA in January of 2019. My sales representative was Yong Kim. Both Yong and the dealership did an excellent job... and followthrough. My registration for NY plates were handled promptly and mailed to me without any followup by me. An excellent service and experience.

I bought a car after 14 years! (my 02 Acura still runs smoothly after nearly 200K miles on it)...but it was time for a new one. Nick Shirley and Lillian... were great to interact with. Nick was our primary salesman and patiently went through the details with us. Though the used car we had in mind was sold by the time we got there, we ended purchasing a more souped up 2019 TLX much to our satisfaction and at a good deal. Nick helped us test drive 3 vehicles before we settled on one. The paperwork took some time (industry standard i guess) and by the time we were done, we were exhausted. I requested a home delivery and they gladly obliged...great service! Lillian personally drove the vehicle from Chantilly to my home in Baltimore a couple of days later at our convenience! I would gladly recommend this place to my friends, and will definitely consider them for my next purchase

Lillian is s great sales person. I bought Acura TLX . She is very friendly and pleasant person. She even physically helped me to move my belongings from... a car I was trading in . Thank you so much Lillian. Dee

He is such a good sales agent that when he moved I followed him to Pohanka. He has sold me 5 Acuras over the years.

I went to Pohanka Acura on July 4th to look at MDX vehicles. Mr. Ali was my sales consultant. He is very courteous, knowledgeable and a great listener.... After understanding the vehicle I was looking for, he found a match on the lot and we took a test spin. He was careful to explain all the features of the vehicle before we left for the test drive. During the test he listened to my questions and gave accurate answers. After the test we got down to the deal. After proposing a price, Ali asked what I thought. I gave him my idea of a good price..needless to say we were a bit apart on price. Ali then brought in Tony and showed him my price. Tony then came back with a price close to what I was asking for...Shake and done deal. Ali did a great job of showing the vehicle and answering all my questions. When it was time for the deal he got the right people involved and the deal was done. This is not the first car I have purchased from Pohanka, but it was another 5-star experience, kudos to Ali!

Shabaz, Yong, and Ziad made the whole process very painless and honestly kind of fun. This is a dealership i would recommend to anyone. Everyone was very... pleasant and informed on the vehicles. I came in very last second with an urgent need for a car and i was taken care of with all the great customer service that often gets missed in a dealership . Thank you so much for my new ILX!

I recently purchased a new 2020 RDX from Pohanka Acura. My experience was excellent considering you are buying a new vehicle. To most people, let's face... it, its challenging as you know you have to tumble with a very assertive salesperson. Well, I was ready for that and had the great pleasure of working with a young lady identified as Lillian Acevedo. Lillian was awesome, greatly interpersonal skills, pleasant but very helpful as well. I explained my needs to Lillian and went through the process (which we all know what that is normally like) but I found my experience very rewarding as Lillian worked with me to ensure my new car needs were met. So, big kudos to Lillian and I hope you end up being the salesperson for the year! I also want to recognize the Finance Manager Roy Morton who once again a pleasure to work as we went through the final sale. So, a big shout out to the Pohanka Acura Dealership for hiring the right people! Thank you, Terry Hardy