Lexus of Concord

1. I understand the covid impact. 2. When calling to schedule told 1.5 hours 3. Checking in told 2 hours 4. Actual wait 2.5 hours 5. Excessive employee... foot traffic/“hanging out” in service area. 6. If I am going to wait longer due to reduced employees, at least let it appear social distancing measures are being taken. Review is based off my experience for the past two years taking my car to lexus concord service. This time was bad. I expect a consistent quality experience with lexus.

Easy to get appointment, service finished early, room to social distance in clean waiting room, courteous service adviser. Happy with my NX, happy with... service.

I cannot begin to describe what a pleasure it was dealing with the dealership in general and my salesperson, Michael Lowe, in particular. I purchased a... 2015 BMW X3 as my daughter's first car. I bought it sight unseen (other than pictures on their website) to have shipped to us in Oklahoma. So I was completely dependent upon their description and representation of the condition of the vehicle. (It exceeded my expectations). At one point, I was unhappy because of a misunderstanding about the color of the vehicle (completely my fault). Even though they already had my money, they offered to refund the purchase price in full (who does that?). Turns out it was exactly the color we wanted. Also, it took a while to locate a shipper, and they never hassled me about needing to get it off their lot. Thank you Michael, I hope that I have a chance to do business with you and your dealership again someday!

I recently purchased a new RX450h. Ron, our salesperson, was helpful, knowledgeable, and accommodating. The financing person, however, was less personable.... He knew my husband had an upcoming appointment, yet kept us waiting for a long time. He did not keep to the agreement we made, but was pushy and attempted to have my husband return to the facility after his appointment, which was impossible. His tactics to get me to purchase additional services were frustrating and persistent. I love the car, however, and would return to this dealer in the future.

Kenny was friendly and knowledgeable. He made the car buying process less stressful. It was a pleasure working with him and his team at Lexus of Concord.

Jorge Delgado simply put is the best! Have been looking to purchase the LS500 for quite sometime now. In reaching out to several dealerships Jorge was... by far the most professional and the most responsive. Due to his response times and negotiations skills I felt like I would purchase the car before I even drove it. Jorge sealed the deal and we love the car! Thank you Jorge!

I've always been impressed by the level of customer service that I get from Bryan Passmore at Concord Lexus. First of all, when I call him, he automatically... knows me and the car that I have. How many dealerships are able to recognize all their customers? I also know that the service recommendations that Bryan gives are the ones that my car needs, he's never tried to sell me on unnecessary repairs.

The service staff at Lexus of Concord is very professional and courteous. And who doesn’t like a dealership with coffee and donuts while you wait for your... courtesy car!

The Lexus service staff was really helpful with getting my car fixed within a day. After the initial diagnosis, I thought I was going to have to pay a... ton of money to get my car running smoothly again but it turned out that only a small part needed to be replaced and the diagnostic fee had covered the cost of the small part. I was really satisfied with the overall outcome and the great customer service. Thanks Lexus of Concord!

Please stay away from this dealer, Lexus of Concord does a extremely poor job of representing Lexus. They did the old bait and switch routine. I had a... cash purchase deal in place with a salesman called AT, I also spoke to a manger there by the name of Ray. Both stated that the deal was in place and they would help me with shipping a 2017 Lexus NX200t to Colorado. They collected my info and stated that AT would be in contact to tell me where I had wire the funds, he never called back about 3 hours later I received a call from a supposed used care sales manager stating that he would help find the Lexus I was looking for. I explained to him that a deal was already in place, he stated that it was not because the car had already been sold. I reviewed the reviews that were posted regarding this dealership and thought that could not be true but they are. I have never dealt with a worse dealer and thought that the old bait and switch game was a thing of the past but its not!!!!!