Lexus of Concord

I was car shopping for something I really wanted and this dealer had it available. It was like fate to me because the car was right in front of the lot like it was waiting for me. I finally just had to have it. Went for a test drive and everything seemed great because Im driving a dream car. I did look up reviews on the dealership before I went to look at the car in the first place. I talked to manager and willing to move forward right there. I went back the very next day and started credit and finance terms. Took my license and insurance for copy (which you need full coverage to finance, btw) and realized later that they forgot to give it back and got a text days later that they had it safe for me. Went down to finance and did more paperwork and signing there after sitting in the lounge, having a half cup of coffee while waiting beforehand. The process takes time but they moved in a timely manner. In the end, the car was discounted to an amount because there were a few things dismantled and two repairs that need to be done. The car was waiting for me with stickers off from the detail shop. They didn't do a great job there because there was some car fur inside the top part of the arm rest mantle and the floor cover that says something like "dealer must remove plastic wrap" was still there. I am getting cilajet on the inside and outside of the car that protects paint and interior and they already knew that's what I wanted. I got a nice full tank of gas driving out of there! Buying my first car was fairly easy and exciting

We got approved for a loan through our bank for a lower APR% and we had been working with them to submit our documentation. We were approved and after our first payment, our statement stated it was back to their standard 3.99% . We have excellent credit and our bank had even verified our lower loan rate. We left many messages to their finance managers and they went answered. When we finally got them on the phone, they argued with us. I don't understand why they would tell us that our bank approved us for a lower rate--multiple times--but they didnt honor this. Very frustrating and the upmost unprofessionalism.

Highly recommend Rich @ Lexus Concord! Knowledgeable, fair, and professional Enjoyed the buying process