BMW of Fremont

I have had consistently poor service from this dealership and would avoid them if I had it to do again. I leased an i4 with 4,000 dealer-only miles on it. There have been a series of issues that have needed attention. Promises are made to address problems or provide information, but there has not been any follow-up and issues are not addressed, let alone resolved. They have real communincation & client service issues. One issue had to do with difficulty charging. After several calls to BMW's help line I was told that the Fremont dealership had not done a software update from 4 months (!) before I leased the car (so they were 2 software updates behind), and had not bothered to check software status before handing the car off to me, resulting in errors in charging. Between multiple calls with the BMW help desk (one of which was 90 minutes long), reading the wholely inadequate manual, searching reddit etc I spent more than 3 hours trying to fix a critical issue (charging!) that should not have been a problem in the first place. As a seperate example, they misspelled my first name so when starting the car I received an on-screen greeting similar to "Hi Michoel." They did not fix it, lied about what was involved to make this minor correction, and told me that I "had signed" papers so the error was my fault not theirs. Of course I did not sign anything with my name misspelled. Ultimately the help desk fixed the name in 30 seconds.

I leased an i4 from Freemont BMW. They were super helpful with finding the right car and answering questions for me about the car. I drove from almost 2 hours away to get my car from this place. The time spent in the dealership was reasonable and everyone there was great. When I got home, I realized that there was no charger in the car and I only had one key. Maybe I should have checked these things before I left, but I was so excited about the car I just left. The salesperson told me when I called him that same day, Saturday, he would put a charger in the mail on Monday and would follow up about the key. It is now 3.5 weeks later and I still do not have a charger that I can use. They finally sent me a level 2 charger last week, but did not include the level 1 charger. This was after multiple calls to different people, including a manager. It's super frustrating and feels like once I left the lot, they were done helping. The communication has been terrible as well. I have waited a while to put this review up, hoping something would be resolved, but nothing so far. I am still having to go to a charging station to drive my car. Will not be recommending anyone to this place, nor will we return.

Service Advisor Nathan made the experience 1000% better. Never met anybody with great customer service like his. Will only request for Nathan moving forward. Very knowledgeable and you don’t feel pressured to agree on any services that you don’t want done!

Anthony provided excellent customer care he is a specialist professional friendly person goes above and beyond great customer service. Fremont BMW is awesome place to have automotive repairs

They fixed my 2011 bmw 328i good and professionally. Chris is the man, he helped out a lot! Courteous and professional, and efficiently! Look for him.

Very good Sales staff that worked to get me the right car and worked on the right financial terms.

Awesome services done by Fremont Bmw. Chris is the man, he helped out a lot. Always look for him!

Anthony gave great service definitely coming back again 5 stars great attitude, punctuality, and knowledgeable

The efficiency and confidence of the dealer amazed me. They promised what they initially quoted and much more. They made the purchase look very easy and I would appreciate all the effort they put into to make me sip coffee while the deal was worked with all promises. I simply walked in to enquire about the availability of my chosen vehicle and trip while they commented "we will find one and make sure you drive out with ease toady" - sounded too good to be true but it did happen exactly they claimed. I am so satisfied with them, how they handled and found ways to get additional benefits.

Excellent service from all aspects of the experience: sales, finance, customer intro to the car. Also, a clean and comfortable facility. I didn't feel rushed or pressured at any time in the experience.