BMW of Fremont

We had the very best experience buying our new BMW at Fremont! Amazing customer service that went above and beyond what was expected! They truly cared about us as buyers finding us the best price for all of our needs. We will remain customers for life! Thank to Justin Prasad and Adam Noble for you excellent service!

My Sales Rep, Milisa and Finance Rep, Albert was amazing to work with!

I came in on a Saturday expecting a long wait, which was inevitable. However, Anthony made the service experience much better. He was courteous and professional throughout the process. I also spoke to Jorge from sales about my wife?s car while I waited. Despite not being ready to get the car today, he was courteous and extremely helpful with all of my questions. I?ll definitely be back in June to lease her new vehicle from BMW of Fremont, you guys will be my go to dealer. Thank you again!

Horrible customer service. Drove down to buy a specific car. 2 hours. Plant I'd emails that day on availability. Car was sold. Also couldn't get anyone to give me service info on BMW. Don't recommend

Greg & Wahid are terrific genuine people. Very thorough & quick & Greg picked up on my needs within 5 minutes he had me on the prefect car.

I bought a BMW 535i on November 2017 and I found few issues well before I purchased. The sales advisor promised that these issues will be taken care at the earliest. However autonation didn't fix these issues until now. Meanwhile I have scheduled an appointment multiple times and dropped off my car for the fix, they hold it for 10 days after all these they didn't even fix simple problems like seat adjustment button. Financial advisors Prasad and Wahid (won't respond to emails/phone calls) were miserably failed in assisting the customers. My Auto loan fancier paid in full amount but didn't receive tittle yet after months of purchase and I have requested out everyone in the showroom in person and on call for the title but no one in the showroom has intention to help the customer. I have paid top dollar and expect the quality and service of that level.

Got a great deal on a brand new 540i along with decent finance option through BMWFS. Highly recommend Internet Sales Manager, Vi Quach and Customer Financial Services Manager, Wahid Haidari. They both did a great job! It was our first car buying experience and went smooth as silk.

Future customers of BMW of Fremont CA and BMW of North America BEWARE!! I had a horrific experience with the service center. I spent an entire day to do a wheel alignment on my 2016 328 vehicle - incidentally I purchased my car from this dealership. They lied about almost everything - including 'customer refused recommended inspections' (now why would I do that?). The worst was they LIED about when the car was in and when the car left their center - they recorded it differently on the hard copy they provided for me (drop-off and pick-up of car on the same day - this was accurate but lied on the digital copy I requested - noting it was a day later!! I have all of the copies and can sue them for lying. I have had several conversations with Toby Brown - he is the most unprofessional manager and have all the copies of emails and voicemails. I also Called and have had several emails and conversations with BMW of North America regarding my experience but they did nothing except letting me know that they are handling it 'internally' (whatever that's supposed to mean) - customer service of BMW of NA is equally worse. You would think a luxury vehicle will at least have great customer service but that is NOT the case. I've been a loyal BMW customer since 1997 and after my recent experience I'm uncertain if my next vehicle will be a BMW. I'm already making my family and friends aware of the extremely poor service that BMW of NA and BMW of Fremont CA provide.

Pleasant experience. While waiting for my car being serviced they arranged a ride for me to a local library.

RUDE, CARELESS, PATHETIC and DOMINATING. If you want to have a worst ever experience in customer experience please visit this store. IF YOU ARE READY TO GO VISIT THEM DAILY TO FIX YOUR PROBLEMS WITH THE CAR AND GET MORE PROBLEM THEN CHOOSE THIS DEALERSHIP. Else if you want to be respected as a customer and treated with proper service find some other showroom for sure. PLEASE DO NOT CHOSE THIS DEALERSHIP UNLESS YOU ARE READY TO BE TREATED RUDE AND READY TO SPEND EVERYDAY IN THE SHOWROOM COMPLAINING THE PROBLEMS AND NOT GETTING IT FIXED. No where else in the world you can be treated so worse. To start with: Jan 26th 2018: We liked a CPO car online and we walked into the store. We test drove the car and decided to move forward with the number. One of the finance manager came and spoke to us in the rudest way possible. He literally yelled us for asking a possible warranty extension on a CPO. He thinks as though he owns the BMW company for himself and every customer is there for asking free stuff from their store. After explain more he came back and scribbled an amount on a piece of paper and said "this is what i can do as you were requesting for deal" which made us feel very irritated. Anyways we ignored his behavior thinking every office will have one such person. When we left the showroom we were promised that auto detailing will be done for the CPO car based on reservation available. There was a Tire pressure notification in the car and when asked it was told that its just air in the tire and they will fix it. Jan 29th 2018: Got an email from sales executive on availability for dropping the car for auto detailing so that she can arrange the loaner car. We agreed upon a date of Feb 2nd 2018. Meanwhile there was problem with tire pressure so we fixed the air pressure thinking its air problem. Feb 02/02: When I went to drop the car, no one responded properly for getting a loaner car mentioning that no one requested for a loaner car. I had to show them my email to the executive that I needed a loaner car. They made us wait for 45 minutes before they can figure out that mistake is on their part to not set the loaner car. It was promised that the auto detailing will be done in maximum of 3 days. Feb 02/06: I email the sales executive and get an answer that she will update me in a day but did not get any update. Feb 02/08: I email the sales executive and get an answer that she was out of office on personal emergency and she will get an update from the manager. Later she mails mentioning the car will be ready to be picked up by 02/10. Feb 02/10: I email the sales executive asking for her manager?s contact as there is no update. Feb 02/12: I got an email from sales executive with her manager?s included in the CC still requesting for an update. No update. Feb 02/13: A manager emails apologizing for the delay and asking to pick up the car by 02/15. Feb 02/15: When I walked into the show room to pick up the car, NO DETAILING WAS DONE ON THE CAR. THEY DINT FIX ANY MAJOR THINGS WE ASKED THEM TO FIX. INSTEAD THEY CREATED MORE PROBLEM WITH COLOR WAXING. When I showed my disappointment the manager promised that he will leave an update the next day before noon. Feb 02/17: I get an email to come and pick up the car. Feb 02/18: I had to go the show room meet another manager and he was getting my car out. THEY DID NOT EVEN WASHED THE CAR. I YELLED AT THEM AND THEY SAID THEY WIL HAVE IT CAR WASHED. AFTER THE CAR WASH WHEN I WAS CHECKING THE CAR NOTICED THAT NEW SCRATCHES WERE MADE WHEN FIXING THE OLD ONES AND THE INTERIOR OF THE CAR WAS SPOILED WITH WHITE PAINT OR SOME LIQUID WHICH WAS ALL OVER THE STEERING AND LEATHER SEAT WAS DAMAGED. THEY DINT WASH THE CAR FULLY. ONLY THE HOOD WAS WASHED. I left an email to the manager asking for next level manager so that I can discuss the matters, HE DID NOT RESPOND YET. HE DID NOT EVEN CARE TO RESPOND TILL DATE. I left the showroom with the car in frustration. Feb 02/19: Tire pressure problem again !!