AutoNation Toyota Hayward

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
493 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 20, 2019

    Auto Nation in Hayward has the best staff in the Service Department (hands down)!!! Preston Williams has helped us on many occasions and has always provided... me and my wife with professional service. We look forward to many more visits. Thank You!!

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  • 5.0 out of 5
    November 20, 2019

    Was in at my 7 AM appointment and out by 9 AM as promised when I brought it in. Service was as promised. Fernando the Service Representative was great... to work with. I have been taking the car there since I bought this new at this dealership without any issues since 2015. This was at the AutoNation Toyota Dealership in Hayward, CA

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    Dealer Response

    Daniel, It is great to hear that everything was completed quickly and to your satisfaction! Thank you so much for being one of our valued guests and w...e look forward to your next visit!

  • July 1, 2016

    I would like to thank Vinnie and Emal for their assistance for my new car purchase. Wishing you all the best.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your response! If you ever need help, just give us a call. Happy motoring!

  • 5.0 out of 5
    November 18, 2019

    Preston my service advisor great customer service.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day! Don't hesitate to call us if you ever need anything. Be s...afe on the road!

  • 5.0 out of 5
    November 18, 2019

    My car needed maintenance because the light came in. the service provided by the service department was wonderful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Shelly, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota Hayward. Don't hesitat...e to call us if you ever need anything. Be safe on the road!

  • 5.0 out of 5
    November 15, 2019

    I had serviced at 5k, this time 10 k. They both are good. The service men, last time and this time are friendly, explained to me what the car needs to... be done. I like the free service . But I don?t like the car because it too big in comparing with my old Highlander. The worse is that it is 2019 but did not have Build in auto systems like phone speaker in my Camry 2018. It did not have map either.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free... to reach out to us directly. Have a great day.

  • 5.0 out of 5
    November 14, 2019

    Have been coming here to get my car serviced for quite a while now. It is extremely busy but if you keep your schedule on time, you will not be there for... too long. Fernando was amazing on our last service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Hayward. If there i...s anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!

  • 5.0 out of 5
    November 12, 2019

    Andy was very professional and kind listened to all my concerns from last visit and rectified it. My car was serviced in the time frame he promised.

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    Came in for service or repair
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    Dealer Response

    Hi Carmen, thank you for taking the time to leave a review for us at AutoNation Toyota Hayward. We're happy we could meet your expectations! Don't hes...itate to call us if you ever need anything. Be safe on the road!

  • 5.0 out of 5
    November 12, 2019

    Whenever I get my car service, I always work with Fernando. He has the best attitude and is very helpful in finding what is right for my car.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    We are pleased to hear you always enjoy working with Fernando! Thank you so much for being one of our valued guests and we look forward to your next v...isit!

  • 3.0 out of 5
    November 10, 2019

    I approached this delarship to sell my car. This dealership operates in PST timezone. They were not able to finish the process on day 1 as it is late... in the night and they were not able to confirm my lien amount with the finance company. I was asked to come the next day. I wanted them to have the financ amount confirmed and be ready by the time i come next day. This delarship is 20 miles from my place and I have to drive in peak traffic. After I reached the dealership on the next day in the evening, they told me that the person who assisted me the day before is off and the ones in the office today are not aware of the case. I was told they I may to come back again the next day. I got frustrated and then they were ready to check if they can get the deal closed on the same day. It took me another 2hr and 30 min to complete the process. Though the process was seamless the time taken by the dealership and lack of proper internal communication made me give less rating. The up side with the dealership though is they offered a full tank of gas to my friend who came to the dealership both the days to drive me back.

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    Came in for service or repair
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    Dealer Response

    Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (855) 540-4862. We'd appreciate the chanc...e to make your experience a positive one.

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