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Great experience all around
I purchased my Camry at Hayward Autonation last summer and came back this week to have my car serviced for the first time after reaching 5,000 miles. Just like my buying experience, I was extremely pleased with the team I worked with, and was just as pleased having my car serviced. My advisor was Mario Caceres, who was very kind, prompt, and gave me a clear run down on what was done for my vehicle. Thank you all and I look forward to having my car serviced here again at 10,000 miles.
Ok service. Families are okay, not very impressive. Bathrooms were closed.
Hi Josue, thanks for leaving us this response. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (510) 224-4854 -- we hope to hear from you soon.
Good customer service, you can feel the good heath of
Good customer service, you can feel the good heath of the toyota car after service. Overall value for service.
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
My Toyota Corolla was purchased in 2020 with 5 services
My Toyota Corolla was purchased in 2020 with 5 services under the coverage. With the pandemic closures, I serviced 3 times once the service center opened up. When I went over to do the 4th service,, 2 weeks ago, I was denied, that the 2 year coverage is up in December 2022. The service center failed to honor the 2 services left. Bryan at the Service Center denied it. I hope the Manager can fix his employee's error. Under the pandemic criteria, I am still eligible for the two remaining services left.
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (510) 224-4854 when you can so we can address this situation directly. Thank you and have a great day.
Dealership was okay when I bought my highlander 2021.
Dealership was okay when I bought my highlander 2021. But going bad for service it is horrible. I called on phone and could not get a service appointment. I went in person and one of the service associates did some paper work and claimed I have a date for the next friday 10 am. I asked him for a print out and he said they can get it out with my number I do not need the print out. I got there 10am on friday I did not have an appointment. The other service employees were giving me an attitude as if I did not pay for the service or I did not have an appointment. As though they were doing me a favor. They got to attend to me long after one hour after attending to others. My car was not washed after servicing they returned it to me dirty. I hope in my life never to return there to service my car again. Service staff attitude was very horrible, not supportive.
Hi, we are deeply disappointed by your experience at AutoNation Toyota Hayward. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.
We had great service all the way around. The only thing we miss is the car wash. They used to do that and their machine has supposedly been broken for 3 years or more.
Hi Earl, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4854. We hope to hear from you.
Since i got my Tacoma from this dealership in 2020, I’ve
Since i got my Tacoma from this dealership in 2020, I’ve always have vehicle serviced by them so far I’ve no issues. would I recommend this dealership? yes i would. good luck!
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Great customer service
They made the process fast and easy and answered all my questions I had.
Hi Donna, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Good service experience
I took my car in for regular maintenance service. Heidi was very helpful and friendly. Waited there, sat down and got some work done. My car was ready to pickup after two hours or so. Would come again.
Hello Wenzhe, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Michael Sanchez was absolutely amazing in helping me pick out my camry. He showed me what they had available and let me make my decision with no pressure. Once I had mine picked he made sure the purchase process was quick and painless. Easily the best experience I’ve had at a dealership and will happily send others to see Michael.
Hi Sarai, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Hayward! Don't hesitate to call us if you ever need anything. Be safe on the road!