AutoNation Toyota Hayward

I got my car checked up for the 6 months check up. I talked to the service person to get a car wash as well but it wasn't done when I received my car. The wait took around 2 hours. Nothing was wrong with my car so it was just a checkup without any repairs.

Very professional and fast service. Mario was on top of things. He updated me as soon as service was completed.

Fernando is our hero taking an amazing care of our Tacoma and CH-R. Appreciate the excellent service!!

I recently purchased a car from Autonation Toyota Hayward, and the experience exceeded my expectations. From the moment I walked into the dealership, I was greeted by a friendly and knowledgeable salesperson named Ramin, who went above and beyond to ensure that my car-buying journey was smooth and enjoyable. Ramin was not only professional but also incredibly polite and patient throughout the entire process. He took the time to listen to my needs and preferences, guiding me through various options and providing valuable insights. His expertise and genuine interest in helping me find the right car made me feel confident and at ease. Furthermore, the finance guy, John, was truly remarkable. He took the time to explain all the financial details and options available to me, ensuring that I fully understood the terms and conditions. John's professionalism and efficiency made the financing process seamless, and he genuinely cared about finding the best solution for me. My car buying experience at Autonation Toyota Hayward was exceptional, thanks to Ramin and John. The dealership's staff demonstrated high professionalism, knowledge, and customer service. They made the process stress-free and enjoyable, which I greatly appreciated. I highly recommend working with Ramin as your salesperson and John as your finance guy if you're in the market for a new or used car. Their friendly demeanor, patience, and expertise will make your car-buying experience positive. AutoNation Toyota Hayward has gained a loyal customer in me, and I will definitely return for any future car purchases or service needs.

Mo was very helpful and very pleasant. Alex was also very patient and kind.

Najim & Fj very helpful and courteous. Very pleased with service. Will recommend to our friends & family

The service here has always been great. They are all very helpful. This is my 3rd car from them. Thank you

(Cross posting this from my Google review). First thing: save your time and money and go to Fremont Toyota for your service needs. Before I start this review, I’d like to add that the manager's contact number in these replies takes you to an automated messaging system. It did not take me directly to the manager or their voicemail when I called it. In July 2022, I took my vehicle for a 30k mile maintenance appointment here. I paid $1266.22 for the service and everything went fine. However, I went to Fremont Toyota for my next maintenance appointment in April 2023 and did not have to pay anything because my service advisor there used my prepaid maintenance plan when I purchased the vehicle. I was confused since my Hayward service advisor (Ray/Rohit Abasi) in July didn’t use my prepaid plan. For 6 days, I contacted the AutoNation Toyota Hayward Service Center several times leaving voicemails and an email to Ray, asking to receive a refund for my service in July, and never received any response. My prepaid plan should have covered that appointment. After no response, I went physically to the service department in Hayward. I spoke with Ray and his manager and they provided me with unsatisfactory customer service. They did not offer to reimburse me for July and showed no empathy for my situation. I bought my car from the dealership here and had a great experience, so it’s very disappointing to see that the customer service does not match in the service department. I’d highly recommend Fremont Toyota over Hayward, since their service department provides a higher level of customer care.

My salesman, Mo Sharifi, made sure the price quoted for my new Toyota Camry Hybrid was what I paid. I admire him for being a man of his word. I also appreciate that I paid the sticker price for my car. Several other dealers in the SF Bay Area add a markup of $2000 or more to the sticker price.

Great customer service , once i got there i was getting help with my appointment!