Pohanka Lexus

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 5:30 AM - 11:00 PM

Pohanka Lexus Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 4:00 PM

Service

Monday

5:30 AM - 11:00 PM

Tuesday

5:30 AM - 11:00 PM

Wednesday

5:30 AM - 11:00 PM

Thursday

5:30 AM - 11:00 PM

Friday

5:30 AM - 11:00 PM

Saturday

5:30 AM - 11:00 PM

Sunday

5:30 AM - 11:00 PM

About Our Dealership

Dealer on Cars.com since April 2001

Pohanka Lexus - #1 New and L/Certified Dealer in Washington DC Metro Area Based on Lexus Eastern Area 2018 New & L/Certified Volume Sales Results!

...



We have extended Service hours! We're open 7 days a week, 365 days a year from 5:30 am-11:00 pm. No appointment necessary...just bring it in. We offer a free shuttle service and complimentary car wash with every service.

"Pohanka Lexus strives to provide the best customer experience!"

Service

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
1821 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    April 6, 2019

    We just purchased another Lexus from this dealership. Shavan was a new salesman for us with years and years of experience. He continued to research cars... for us; assured all promises and commitments w4re kept; always returned calls and made us feel appreciated. We now feel as though he is a trusted friend with high integrity. He and his team members afforded us unprecedented.service. We will return to Shavan and this dealership again! Thank you, Christine and Pete Wauls

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 28, 2019

    I'm extremely unhappy. I walked in to buy new Lexus also pay off my old Lexus. He new how important was to me to have navigator in my car. I walked out... without navigation plus paid more than what sales person offered me.

    2.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 28, 2018

    Great service experience overall. Anuj Gyawali kept us up to date and I enjoyed the waiting lounge. I would recommend this dealer and their service department.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 27, 2019

    Thank you, Mr Suseel! It was a joy to do business with you, Sir! I will be totally happy to come back! Best Regards, Naran

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2019

    I and My wife are so delighted to lease new 2019 NX 300. Hamed Amirchoupani, the sales specialist, helped us to get a great deal for our car, and he treated... us in highly professional, patient and friendly way. Ayad Aljadiri

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    January 5, 2019

    Susheel did an awesome job of getting us a good deal and kudos to his determination of effort. Will recommend more people to Susheel for buying Lexus....

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    December 31, 2018

    I have 20 years of Pohanka Lexus service experience through multiple Lexus vehicles. Recently it’s gone downhill. From little things, like not resetting... the maintenance indicator after an oil change on one car, to big things on another car. Like taking a modest non-mechanical repair from a 3 day process to a two week ordeal complete with inaccurate and ever changing versions of “what’s wrong” along with exorbitant pricing even by Lexus standards. Leave a voicemail for a callback? No response. They send you a text, you respond with questions? No response. Finally get through and they’ll call you back in 15 minutes? You’ll be calling them back hours later trying to get the answer. Sorry to say despite a good run, I’ll be going elsewhere in the future.

    1.0 out of 5
    Customer Service
    5.0 out of 5
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    3.0 out of 5
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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 14, 2018

    The battery of the car died suddenly, we were busy to take it to Lexus pohanka, I contacted Mr. Tanyos for help, he assured us that he will deal with the... situation and as usual he did, after about 40 minutes a gentleman from Lexus came with a Lexus car as a loaner, and picked our car for testing and repairing the problem. After the car was repaired and checked, I got a call from Mr. Tanyos, that everything is ok now, and I received my car back. This experience proofed once more the excellent service and the help of Mr. Tanyos, which all my past dealing with him were excellent and if there’s a rating above 5 stars, I would have given to Mr. Raymon Tanyos, thanks again mr. Tanyos.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 13, 2018

    I have 20 years of Pohanka Lexus service experience through multiple Lexus vehicles. Recently it's gone downhill. From little things, like not resetting... the maintenance indicator after an oil change on one car, to big things on another car. Like taking a modest non-mechanical repair from a 3 day process to a two week ordeal complete with inaccurate and ever changing versions of "what's wrong" along with exorbitant pricing even by Lexus standards. Leave a voicemail for a callback? No response. They send you a text, you respond with questions? No response. Finally get through and they'll call you back in 15 minutes? You'll be calling them back hours later trying to get the answer. Sorry to say despite a good run, I'll be going elsewhere in the future.

    1.0 out of 5
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    Not Applicable
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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 18, 2018

    It's known that the service of Lexus IS excellent service, however adding an expert like Raymon Tanyos to it, the result is service unparalleled in the... world, I own another Lexus in Monaco, that's why I have the international experience about Lexus services internationally that is why I am qualified to make my statements about Mr. Tanyos, he is not only knowledgeable about his job but his advices and help for me are unmatched, he is a real expert in handling the service requests, his explanation is wonderfully simple yet fully technical to be understood by anyone Regardless of your level of engineering, he is the star of the service department, every time I visit for service, I look for him, I feel confident when he is handling my service visit, I am lucky to had his perfect help many times, and I am looking to have him for every time I come for service, Thanks Mr. Raymon Tanyos.

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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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