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Pohanka Lexus

(1,923 reviews)
Visit Pohanka Lexus
Sales hours: 9:00am to 9:00pm
Service hours: 5:30am to 10:00pm
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Sales Service
Monday 9:00am–9:00pm 5:30am–10:00pm
Tuesday 9:00am–9:00pm 5:30am–10:00pm
Wednesday 9:00am–9:00pm 5:30am–10:00pm
Thursday 9:00am–9:00pm 5:30am–10:00pm
Friday 9:00am–9:00pm 5:30am–10:00pm
Saturday 9:00am–6:00pm 5:30am–10:00pm
Sunday 11:00am–4:00pm 5:30am–10:00pm
2017 state dealer award
View 6 awards
2017 state dealer award 2016 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (703) 291-4659 (703) 291-4659
Used (703) 291-0196 (703) 291-0196
Service (703) 291-8086 (703) 291-8086

Inventory

See all 640 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2001.
Here at Pohanka Lexus it is our desire to exceed your expectations. Browse our huge selection of new certified and pre-owned inventory. We have free service loaners and free shuttle service. We offer a clean and comfortable waiting area with a gourmet coffee bar complimentary WiFi internet access and HDTV's. We are open 7 days a week.

Pohanka Lexus service has trained and certified technicians. No appointment necessary. Just bring it in!(Appointments optional if desired).

Service center

Phone number (703) 291-8086

Service hours

Monday
5:30am–10:00pm
Tuesday
5:30am–10:00pm
Wednesday
5:30am–10:00pm
Thursday
5:30am–10:00pm
Friday
5:30am–10:00pm
Saturday
5:30am–10:00pm
Sunday
5:30am–10:00pm

Meet our employees

Shavan Barzani headshot
Shavan Barzani
Sales Consultant
Steve Chan headshot
Steve Chan
Parts Specialist
Peter Chen headshot
Peter Chen
Parts Specialist
Jean-Pierre Clairos headshot
Jean-Pierre Clairos
Lexus service consultant
Oscar Cordova headshot
Oscar Cordova
Parts Consultant
Ganbat Dorj headshot
Ganbat Dorj
Sales Consultant
Seth Dryer headshot
Seth Dryer
Sales Consultant
Freddy Earl headshot
Freddy Earl
Service Consultant
Jason Frerritto headshot
Jason Frerritto
Parts Specialist
Troy Grant headshot
Troy Grant
Parts Supervisor
Darrell Greer headshot
Darrell Greer
Service Advisor
Allen Grim headshot
Allen Grim
Service Manager
Daniel Gurara headshot
Daniel Gurara
Lexus service consultant
Anuj Gyawali headshot
Anuj Gyawali
Lexus service consultant
Jay Han headshot
Jay Han
Sales Consultant
Suseel Kanagaratnam headshot
Suseel Kanagaratnam
Sales Consultant
Fatek Karam headshot
Fatek Karam
Sales Consultant
Reza Kermanshahchi headshot
Reza Kermanshahchi
Lexus certified professional service consultant
Alireza Khabir headshot
Alireza Khabir
Sales Consultant
John Kim headshot
John Kim
Sales Consultant
Gurjinder Lali headshot
Gurjinder Lali
Parts Specialist
Murray Lam headshot
Murray Lam
Service Advisor
Andrew Lee headshot
Andrew Lee
Service Advisor
Cristy Lee headshot
Cristy Lee
Sales Consultant
Darren Li headshot
Darren Li
Sales Consultant
Angel Ly headshot
Angel Ly
Sales Consultant
Asad Malik headshot
Asad Malik
Service Consultant
Zach Masse headshot
Zach Masse
Sales Consultant
Kenny Matharoo headshot
Kenny Matharoo
Parts Specialist
Dennis Mello headshot
Dennis Mello
Sales Consultant
Lagii Moore headshot
Lagii Moore
Service Consultant
(0 reviews)
Chris Neale headshot
Chris Neale
Parts Specialist
Tim Nguyen headshot
Tim Nguyen
Service Advisor
Mark Riggs headshot
Mark Riggs
Sales Consultant
Shah Ruafi headshot
Shah Ruafi
Sales Consultant
Esmeralda Sonato headshot
Esmeralda Sonato
Lexus service consultant
Doug Soper headshot
Doug Soper
Sales Consultant
Cliff Stewart headshot
Cliff Stewart
Sales Consultant
Shane Tabit headshot
Shane Tabit
Service Consultant
Raymon Tanyos headshot
Raymon Tanyos
Service Consultant
Erdal Uyanik headshot
Erdal Uyanik
Sales Consultant
Mike Wattawa headshot
Mike Wattawa
Sales Consultant
Micky Whitehead headshot
Micky Whitehead
Sales Consultant
Mike Wirth headshot
Mike Wirth
Sales Manager
(0 reviews)
Denys Yankin headshot
Denys Yankin
Sales Consultant
Albert Yawson headshot
Albert Yawson
Service Consultant
(0 reviews)
Cesar Zebina headshot
Cesar Zebina
Sales Consultant

Reviews

(1,923 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pohanka Lexus from DealerRater.

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Worked out the purchase of a 2025 LS500 with Rick Praml.

Worked out the purchase of a 2025 LS500 with Rick Praml. He said he would get the salesman to write it up. I made a plane reservation to pick up the car. The salesman, Mikail, sent me the paper work and the pricing wasn't what Rick and I agreed too. I suggested Mikail reach out to Rick to get the correct agreed upon pricing. Instead he just told me I didn't have to by the car if I didn't want it. What a crock! Buyer beware. Not sure about the dealership as a whole, but beware of these two if dealing with this dealership. Was able to cancel the flight, as it was within the 24 hour cancelation window.

Worked out the purchase of a 2025 LS500 with Rick Praml.

Worked out the purchase of a 2025 LS500 with Rick Praml. He said he would get the salesman to write it up. I made a plane reservation to pick up the car. The salesman, Mikail, sent me the paper work and the pricing wasn't what Rick and I agreed too. I suggested Mikail reach out to Rick to get the correct agreed upon pricing. Instead he just told me I didn't have to by the car if I didn't want it. What a crock! Buyer beware. Not sure about the dealership as a whole, but beware of these two if dealing with this dealership. Was able to cancel the flight, as it was within the 24 hour cancelation window.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Performed annual service the last two times.

Performed annual service the last two times. First was great, second they scratched two wheels. Nothing but excuses. Tried to blame us for everything. Very poor customer relations from service staff, service manager to the rude and insulting general manager. Absolutely unbelievable. Possibly since we did not purchase vehicle from them. We have had 2 Lexus, purchased from others dealers out of town. Will never set foot in a Pohanka dealership. I am sure some have good experiences, but reading other reviews, some of the same named staff treated us the same way. Very sad. I will be purchasing my next Lexus soon and would have bought it here, but no way after the interaction we had.

Performed annual service the last two times.

Performed annual service the last two times. First was great, second they scratched two wheels. Nothing but excuses. Tried to blame us for everything. Very poor customer relations from service staff, service manager to the rude and insulting general manager. Absolutely unbelievable. Possibly since we did not purchase vehicle from them. We have had 2 Lexus, purchased from others dealers out of town. Will never set foot in a Pohanka dealership. I am sure some have good experiences, but reading other reviews, some of the same named staff treated us the same way. Very sad. I will be purchasing my next Lexus soon and would have bought it here, but no way after the interaction we had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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My third vehicle purchased from Nader Amirkabirian!

My third vehicle purchased from Nader Amirkabirian! He is professional and always a positive experience!!

My third vehicle purchased from Nader Amirkabirian!

My third vehicle purchased from Nader Amirkabirian! He is professional and always a positive experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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We purchased a new 2025 Lexus GX550 on May 24, 2025

We purchased a new 2025 Lexus GX550 on May 24, 2025 from Pohanka Lexus. Our experience with our sales consultant Maren Reynolds was excellent. We had been trying to purchase a GX550 since the 2025 models were released. We had been working with three Lexus dealers to get the vehicle we wanted and Maren was the only sales person to keep in contact and supply updates as to when the color and interior we specified would possibly be available. The whole process went extremely well and Maren supplied us with all the assistance we needed to get the job done. We are very happy with our new Lexus GX 550 and the professional courtesy we were provided while completing the purchase.

We purchased a new 2025 Lexus GX550 on May 24, 2025

We purchased a new 2025 Lexus GX550 on May 24, 2025 from Pohanka Lexus. Our experience with our sales consultant Maren Reynolds was excellent. We had been trying to purchase a GX550 since the 2025 models were released. We had been working with three Lexus dealers to get the vehicle we wanted and Maren was the only sales person to keep in contact and supply updates as to when the color and interior we specified would possibly be available. The whole process went extremely well and Maren supplied us with all the assistance we needed to get the job done. We are very happy with our new Lexus GX 550 and the professional courtesy we were provided while completing the purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Don’t bring your car here for service.

Don’t bring your car here for service. I brought my 2024 Lexus RX350 for service one of their new staff Samira, doesn’t know much about car will help you. Their other staff won’t even help. They never call to update you about the car. My car was done the day before and the next day I had to call for an update and they said it was done the day before. This dealer will lie to you and will make lots of excuses. The service manager Albert that was suppose to call me never did. Don’t waste your time and bring your car here. Who knows if they actually do your service at all.

Don’t bring your car here for service.

Don’t bring your car here for service. I brought my 2024 Lexus RX350 for service one of their new staff Samira, doesn’t know much about car will help you. Their other staff won’t even help. They never call to update you about the car. My car was done the day before and the next day I had to call for an update and they said it was done the day before. This dealer will lie to you and will make lots of excuses. The service manager Albert that was suppose to call me never did. Don’t waste your time and bring your car here. Who knows if they actually do your service at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Very professional and welcoming sales staff, especially

Very professional and welcoming sales staff, especially Maren, which is who I worked with. Not at all pushy, and was respectful of my wishes in a car and didn't try to sell me something I wasn't interested in. Finance department was very helpful and personable. The entire experience from start to finish was warm and welcoming. I felt appreciated and respected.

Very professional and welcoming sales staff, especially

Very professional and welcoming sales staff, especially Maren, which is who I worked with. Not at all pushy, and was respectful of my wishes in a car and didn't try to sell me something I wasn't interested in. Finance department was very helpful and personable. The entire experience from start to finish was warm and welcoming. I felt appreciated and respected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I recently purchased a GX550 Overtrail+ from Pohanka

I recently purchased a GX550 Overtrail+ from Pohanka Lexus. From the moment I initiated an online inquiry to stepping onto the lot, Matt Vasenko helped me with the buying process, which was seamless and enjoyable. His communication was efficient, and he always responded quickly to my questions. What really stood out to me, however, was Matt's personable and genuine nature. There was no pressure, just a thoughtful approach to helping me find the perfect vehicle for my needs. Moreover, I'd be remiss if I didn't give a shout-out to Sales Manager Kirk Schwartz! His transparency throughout the entire process was refreshing, and he went above and beyond to ensure I had all the information I needed to make an informed decision. It’s rare to find such a dedicated team that truly prioritizes the customer's experience. In addition to making sure to help a Veteran! This was, without a doubt, a remarkable car-buying experience. I highly recommend both Matt and Kirk to anyone looking for a professional, stress-free, and honest approach to purchasing a vehicle. Thank you, Team Pohanka! ~Skip P.

I recently purchased a GX550 Overtrail+ from Pohanka

I recently purchased a GX550 Overtrail+ from Pohanka Lexus. From the moment I initiated an online inquiry to stepping onto the lot, Matt Vasenko helped me with the buying process, which was seamless and enjoyable. His communication was efficient, and he always responded quickly to my questions. What really stood out to me, however, was Matt's personable and genuine nature. There was no pressure, just a thoughtful approach to helping me find the perfect vehicle for my needs. Moreover, I'd be remiss if I didn't give a shout-out to Sales Manager Kirk Schwartz! His transparency throughout the entire process was refreshing, and he went above and beyond to ensure I had all the information I needed to make an informed decision. It’s rare to find such a dedicated team that truly prioritizes the customer's experience. In addition to making sure to help a Veteran! This was, without a doubt, a remarkable car-buying experience. I highly recommend both Matt and Kirk to anyone looking for a professional, stress-free, and honest approach to purchasing a vehicle. Thank you, Team Pohanka! ~Skip P.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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On February 17, 2025, I arrived at Pohanka Lexus at 12:30

On February 17, 2025, I arrived at Pohanka Lexus at 12:30 PM for service. The check-in process was completely disorganized—there was no clear line, and customers rushed forward when advisors called “Next,” leading to people cutting in. Despite five staff members and a manager (Albert Yawson), only two advisors and the manager were actively assisting customers. After 15 minutes, Charles Nguyen helped me but was unprofessional. When I asked about my car, he told me to Google it. He initially said washer fluid wouldn’t be added, then changed his answer after checking. I also asked about the complimentary car wash, and he confirmed it. I specifically told him I would be waiting on the second level, and he said he would notify me when my car was ready. By 3:30 PM, I had received no updates. I called the service desk, only to learn my car had been ready for over an hour. When I confronted Charles, he falsely claimed he thought I had left. He then sent me to find my car, saying the keys were inside, but after searching multiple parking lots in freezing weather, an employee informed me that keys are always kept inside. After retrieving them, I found my car wasn’t washed or vacuumed. I had to wait another 90 minutes for the promised car wash, with Charles repeatedly forgetting about it. Only when I complained to Albert Yawson did my car finally get washed—over an hour late. Thinking my ordeal was over, I drove home, only to discover a long scratch on my windshield. I returned immediately, but Albert denied responsibility, insisting it was safe to drive. Throughout this entire experience, no one apologized, and the lack of professionalism and customer service was unacceptable.

On February 17, 2025, I arrived at Pohanka Lexus at 12:30

On February 17, 2025, I arrived at Pohanka Lexus at 12:30 PM for service. The check-in process was completely disorganized—there was no clear line, and customers rushed forward when advisors called “Next,” leading to people cutting in. Despite five staff members and a manager (Albert Yawson), only two advisors and the manager were actively assisting customers. After 15 minutes, Charles Nguyen helped me but was unprofessional. When I asked about my car, he told me to Google it. He initially said washer fluid wouldn’t be added, then changed his answer after checking. I also asked about the complimentary car wash, and he confirmed it. I specifically told him I would be waiting on the second level, and he said he would notify me when my car was ready. By 3:30 PM, I had received no updates. I called the service desk, only to learn my car had been ready for over an hour. When I confronted Charles, he falsely claimed he thought I had left. He then sent me to find my car, saying the keys were inside, but after searching multiple parking lots in freezing weather, an employee informed me that keys are always kept inside. After retrieving them, I found my car wasn’t washed or vacuumed. I had to wait another 90 minutes for the promised car wash, with Charles repeatedly forgetting about it. Only when I complained to Albert Yawson did my car finally get washed—over an hour late. Thinking my ordeal was over, I drove home, only to discover a long scratch on my windshield. I returned immediately, but Albert denied responsibility, insisting it was safe to drive. Throughout this entire experience, no one apologized, and the lack of professionalism and customer service was unacceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I received a loner vehicle while my 2014 ES 350 Mark

I received a loner vehicle while my 2014 ES 350 Mark Jacobson Lexus stayed overnite at Chantilly. I woke up today January 24 full of brightness started my loaner Lexus and off we went. I did one errand and was prepared to return the loaner. Engine refused to turn over. Called my Lexus service rep Hetty Stoner and turned me over to Lexus Roadside Assistance. Came with in 45 minutes and off we went to Chantilly. Constructive tips- please give a loaner with at least half tank of gas and inform customer as to start up procedure in every loaner vehicle. Weather permitting make sure all loaners have been cleaned and washed for eye candy effect. First cabin not log cabin. I love Pohanka Lexus. Hetty Stoner service rep Camaru mechanic 5-stars all the way. Go Skins Go Commanders all the way. Rob "STEIN" Rothstein CIA Retired

I received a loner vehicle while my 2014 ES 350 Mark

I received a loner vehicle while my 2014 ES 350 Mark Jacobson Lexus stayed overnite at Chantilly. I woke up today January 24 full of brightness started my loaner Lexus and off we went. I did one errand and was prepared to return the loaner. Engine refused to turn over. Called my Lexus service rep Hetty Stoner and turned me over to Lexus Roadside Assistance. Came with in 45 minutes and off we went to Chantilly. Constructive tips- please give a loaner with at least half tank of gas and inform customer as to start up procedure in every loaner vehicle. Weather permitting make sure all loaners have been cleaned and washed for eye candy effect. First cabin not log cabin. I love Pohanka Lexus. Hetty Stoner service rep Camaru mechanic 5-stars all the way. Go Skins Go Commanders all the way. Rob "STEIN" Rothstein CIA Retired

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This is the second time I am getting ripped up by Pohanka

This is the second time I am getting ripped up by Pohanka Lexus service department. This time I took my car in because it had a slow leak in one of my tires. They called that there is nail in the tire and although tire has under 15,000 miles we cannot repair the tire and I have to buy a new tire. I told them fine but, please keep my old tire for me. Not only they did not keep the tire, they charged me $30.00 to recycle it.

This is the second time I am getting ripped up by Pohanka

This is the second time I am getting ripped up by Pohanka Lexus service department. This time I took my car in because it had a slow leak in one of my tires. They called that there is nail in the tire and although tire has under 15,000 miles we cannot repair the tire and I have to buy a new tire. I told them fine but, please keep my old tire for me. Not only they did not keep the tire, they charged me $30.00 to recycle it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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