Pohanka Lexus

I was extremely satisfied with Lagii Moore . She has a loaner car ready when I got there. She kept me informed about my car. She really went out of her way to accommodate my request. The express service was quick and easy . I could not ask for better service than this. Thank you lagii and her team for taking good care of me.

Richard at Pohanka Lexus of Chantilly was great and saved me over $1,400 by checking to see if my issue was covered under extended warranty. He certainly didn't need to, but took that extra step anyways.!

John Ballin goes above and beyond to keep my business. Great to work with and responds promptly to emails and calls. I highly recommend Pohanka Lexus of Chantilly.

Service personnel are friendly and professional. Mr. Ballin makes sure my Lexus receives quality care and it gets washed after my service. Great work!

I have never received great service like John provides at Lexus every single time I come in. He makes feel special. I do not get that crom Mercedes or Infinity. Best there is. Thank you

Great service from Richard Duong at Pohanka Lexus Chantilly...went the extra mile to ensure the problem was identified and fixed! Quickly identified the problem and notified me of the most cost effective solution...excellent listener and problem solver.

I got my Lexus GX460 fixed by this dealer. Very Good service. Thanks for Asad Malik's help. That is great. I will try that again in the future.

I am a proud owner of a LS460L , and I brought in my car for oil change. Thanks to MITCH and BIZ all the recalls on my car were taken care of. Also there were other issues with the car which everything was taken care of under warranty and replaced. I had a nice loaner car for the entire time. They are always friendly and I always get the best service there. Thank You, Shahram

We love the Pohanka Lexus Service Department - their hours, no-appointment service, availability of service consultants, ready access to loaner vehicles, waiting area, express check-out, friendly/polite porters, and general service of entire team! In particular, I would like to recognize Asad Malik who assisted me on my last visit. He had a good idea of what was wrong with the car just from turning it on and quickly called after a service diagnosis to confirm. Asad kept me apprised of the status of a part that had to be ordered and then let me know as soon as the work was completed and the car was ready for pick-up. Service was outstanding!

I am ethe proud owner of a LS400. It is a great car but age is catching up and it is hard to decide how much more money I should invest in it. Which brings me to John. He was instrumental and so honest in helping make a wise decision. Happy to deal with a manager with great integrity.