Monarch Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
112 lifetime reviews.

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  • 5.0 out of 5
    April 5, 2021

    Satisfied with service performed. Warranty provided as agreed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jarrett, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

  • 3.0 out of 5
    November 13, 2020

    My vehicle had a recall on a sensor. Brought vehicle in to the dealership where I purchased it last year. Have bought in the past, several vehicles from... this location. 2 weeks in I?m told there?s another issue and it?s the rear end that needs a rebuild. Cost is over $3k. Great, get it done. Another 3 weeks go by and I get my vehicle back. I would recommend finding another Ford Dealership to purchase a vehicle and to conduct service on the vehicle.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • August 7, 2018

    We drove 245 miles to Monarch Ford and the trip was worth every mile of it. After talking with our salesman Kevin several times on the phone prior to... the trip we agreed upon a price without any haggling. When at the dealership Jack spent over two hours with us while I went over every inch of the truck in their shop. We were treated with professionalism and patience. I give Monarch my highest recommendation.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ira And Carol, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! We understand it is a big decisio...n where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

  • 1.0 out of 5
    August 8, 2020

    If you are a woman, apparently your money is not as good as a mans money. I called and spoke to Chance explained I was shopping a specific F250 pickup... he had in stock and wanted his best price. He did not take any of my info (for future call back) he gave me a ridiculously high number. I explained that was much higher than any dealer I?ve contacted. He replied ?that?s my best price?, then we disconnected the call. My husband called 30 seconds later and was given a $1000 lower price immediately! If you want a truck from a place that doesn?t respect women, then give Monarch Ford your business!!! Good luck!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    This is an unfortunate misunderstanding and not at all in line with our ethics and business operations. We take these concerns very seriously and have... reviewed the case internally. We are very sorry for creating the feeling of sexism in any way and have made adjustments to ensure this does not repeat itself. We appreciate the honest response, are deeply sorry that you felt discriminated in anyway and will strive to do better in the future. Sincerely~ Monarch Ford Management

  • 4.0 out of 5
    December 27, 2019

    Had to repair a heater/AC fan. Found out after they pulled the dash that the actuated was broken too. The said it was caused by the factory putting something... in incorrectly. A tab broke off and caused the problem. I was then, why am I paying almost $2000.00 for this. Mind you my wife?s truck is a 2014, garaged with less than 20,000 miles looks new. Long story short. We paid. Everyone was professional and nice but the cost at Christmas put us over the edge. Going to file a complaint.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Antonio, we strive to provide great service to all our customers so we appreciate your feedback. Please don't hesitate to give us a call if you'...d like to discuss your concerns in further detail. Your satisfaction is very important to us, and we hope to be of assistance in the future. Take care.

  • 5.0 out of 5
    June 30, 2018

    Diagnosed my problem within 2 hours. Advised me the parts will be in within a couple of days. They also have a car for me until my car is fixed at no... charge. Highly recommend. Awesome !!!! �� They made the process very easy and stressful free.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Sa...fe travels!

  • 5.0 out of 5
    May 2, 2018

    We bought a truck at Monarch Ford in Exeter. Jason Thacher was our dealer and he was awesome! He went over Everything with us and made it fun! We loved... him! He was the best salesman that We Ever Had!! We’ll never go anywhere else because of Jason. He was friendly, easy to understand and very professional!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Steve, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist ...you! Safe travels!

  • 5.0 out of 5
    May 2, 2018

    I love my new used car and the sales men there are great my husband and I where greated and were made to feel very comfortable loved the whole process... and we were in and out with the car in under 30 mins will definitely send friends and family that way.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jennifer, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels...!

  • 4.0 out of 5
    July 23, 2017

    friendly but busy , took a little longer than she told me , but I understand because it was Sat.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 6, 2017

    One of the bust car buying experiences that I have ever had. I never felt pressure to buy something that I didn't want and I ended up with the perfect... truck.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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