East Bay BMW

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
138 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 30, 2020

    Always professional and courteous. Geoff went above and beyond during both of my visits to the service department.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mikel Mansour, We appreciate this great review of our service adviser, Geoff. Thank you for letting us know he went above and beyond!

  • 5.0 out of 5
    July 30, 2020

    East Bay BMW is always helpful, thorough, and a pleasure to work with!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Susi DeFreitas, Thank you so much for your high rating and review!

  • November 5, 2015

    Matthew was excellent! He helped me get the perfect car! His expertise and easy going personality made the process so easy and fun! He is smart and continues... to be helpful still 8 months later!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 29, 2020

    Jeff and Fred, made my experience very quick and efficient today picking up my part for my Mini. Thank you for the quick instal as well.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Cindy Loomis, We appreciate this review of our service adviser, Jeff and parts specialist, Fred at East Bay MINI!

  • 5.0 out of 5
    July 29, 2020

    Thank you, Greg for the best car buying experience. When it time for another car, we will be back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sandra Alvarado, Thank you for leaving this review of your buying experience and working with our client adviser, Greg Angell. Thank you for givi...ng us the opportunity to serve you!

  • 5.0 out of 5
    July 29, 2020

    Great service enjoy working with this facility, products are great quality also

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Farzana Halimimohmadi, we are so happy to read such a great review about East Bay BMW!

  • 5.0 out of 5
    July 26, 2020

    I brought my X3 and 328 in for maintenance. My service advisor, Ezequiel Henriquez made sure that I was informed regarding the service on both of my vehicles.... Thank you for your service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi LISA EVANS, We appreciate the kind words regarding our service adviser, Ezequiel Henriquez. Thank you for choosing East Bay BMW!

  • 2.0 out of 5
    July 14, 2020

    I've been servicing my Bimmers here for over 20 years. This was a terrible experience. Was told the service would be complete in 2 hours. After 2 hours... they had not even started the service. The particular service advisor for this service was misinformed, rude, and inconsiderate. (Most people at this place are very considerate and nice. The service managers are very nice, concerned, and accommodating. That's the reason for the 5 star customer service rating.) I took the car and left without the service being performed. They were kind enough to pick the car up at my house the next day and do the service. Only to find that their technician failed to tighten the drain plug and black, diesel oil leaked out over my garage floor. They fixed it the next day, and gave me some solvent to help clean my garage floor, which was very nice. But, seriously, failed to tighten the drain plug? Not good. Perhaps additional training is needed, or quality checks after each service, or? Since it's the closest BMW dealer service to my house, I'll be returning for future service.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello P. Chattler, We appreciate your feedback. Your business is extremely important to us. We know you had been in contact with our service manage...r Josh Presinal and we understand that this experience was sub par. Please know, we value you as a client and are always striving to do better because we do not want you to have another experience like this one. Please feel free to reach out if you need anything else. Take care!

  • 5.0 out of 5
    July 1, 2020

    Thank you to. Jaspreet Aujla for helping fix the connection of the Bluetooth in my car, it was done quickly and he?s very professional

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ana Dos Santos, we are so pleased you to hear Jaspreet was able to connect your Bluetooth quickly and professionally. Our product specialist team are... here for you for those very reasons and thank you for sharing!

  • 5.0 out of 5
    July 1, 2020

    Jaspreet is Very knowledgeable, experienced and professional genius. I liked his service the way he explained everything about my X2.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Manjit Sidhu, Thank you for leaving a review of our product specialist Jaspreet. He is very knowledgeable when it comes to showing the ins and ou...ts of our BMWs and MINIs. Take care!

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