East Bay BMW

Enrique was great to work with. Even though I didn’t end up purchasing a vehicle, he was extremely helpful, knowledgeable, and patient in walking me through the iX3. I really appreciated his time and professionalism. Highly recommend working with Enrique!

I talk with Daryll at part department, EAST BAY BMW, Pleasanton CA, today , he is absolutely helpful and tried his best to help me, my thanks to him

I appreciate their cooperation and hospitality and most importantly their efficiency of work rather than other bmw services centres. I went home and trust me i didn?t got disappointed , finally that rattling noise is gone, i cam from fresno to east bay bmw just to get a quality work done. Thanks east bay bmw

Ben is a rock star. Not only does he understand how to provide excellent, professional services. East Bay BMW overall service pricing is very competitive for the superior quality. I was not asked to repair extra stuff like other repair shops. Entire end to end process was wonder and he keep me posted as the repair took an extra day. I'm very happy with the repair and excellent service.Thank you to Josh, Amit, and rest of the team at East Bay BMW.

Thorough, honest service at East Bay BMW I brought my X5 in for recurring low oil messages and some spotting on my driveway. Service Advisor Anthony D'Amore kept me informed from drop-off to pickup and made the whole visit easy. Technician Jon Daniels tested the oil sensor and wiring, drained and measured the oil, and confirmed there were no leaks. The spotting turned out to be AC condensation. He took the time to find the real answer instead of guessing. Thanks to GM Joe Pagano for supporting that kind of work. He's visible on the lot and clearly sets the tone. We have a clear plan to monitor the car, and I trust this team to follow through. I keep coming back and sending friends here. Highly recommend.

I've been having my X5 serviced here for years and Everardo Diaz has been my service advisor for the last few years. He's always professional and attentive in making sure that I'm able to bring in my vehicle in at a convenient time. Always addresses my concerns that I'm having with my X5. We always recommend bringing my vehicle to this dealership. Everyone here provides outstanding customer service.

I have been buying my BMWs and having them serviced at East Bay BMW for more than 20 years (Joe Pagano the current General Manager was a junior member of staff when I bought my first BMW back then). I believe the dealership has flourished under Joe's exceptional leadership. My recent experiences having our two BMWs serviced has been with Service Advisor Kier Custodio. Kier is the consummate professional--his technical understanding of BMWs is outstanding and he goes out of his way to make his clients know they are appreciated. This is a dealership that does everything right.

I have been buying my BMWs and having them serviced at East Bay BMW for more than 20 years (Joe Pagano the current General Manager was a junior member of staff when I bought my first BMW back then). I believe the dealership has flourished under Joe's exceptional leadership. My recent experiences having our two BMWs serviced has been with Service Advisor Kier Custodio. Kier is the consummate professional--his technical understanding of BMWs is outstanding and he goes out of his way to make his clients know they are appreciated. This is a dealership that does everything right.

Kier Custodio was professional & attentive. He took good care of my car & had it ready before promised time. Thank you!

Had routine maintenance done on my BMW. Kier was great to work with and got me in and out quickly. Was a painless experience overall.