Reviews
Annual Service for my 2026 iX M70. Service and Dealership were an absolute 10. Thank you Marcus for your excellent service. I look forward to seeing you for me next Service.
Annual Service for my 2026 iX M70. Service and Dealership were an absolute 10. Thank you Marcus for your excellent service. I look forward to seeing you for me next Service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
If you have any further questions, please give us a call. We're always happy to help!
Wayne the car guy helped me with tire pressure when stopped by. Professional, quick service and treated nicely
Wayne the car guy helped me with tire pressure when stopped by. Professional, quick service and treated nicely
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr.wu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW.
Great friendly service, my agent Bruce was great, transparent pricing and everything was very professional. Will definitely continue to use them for our service needs.
Great friendly service, my agent Bruce was great, transparent pricing and everything was very professional. Will definitely continue to use them for our service needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Djdelon, we're so glad that we were able to go above and beyond your expectations!
I needed front and and back windshield wiper blades replaced on my Mini. The service department ordered the parts for me and I stopped by to have them installed by Wayne The CarGuy, who graciously filled my washer fluid tank as well. Everyone I dealt with was very helpful. Thank you!
I needed front and and back windshield wiper blades replaced on my Mini. The service department ordered the parts for me and I stopped by to have them installed by Wayne The CarGuy, who graciously filled my washer fluid tank as well. Everyone I dealt with was very helpful. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are always more than happy to assist you if anything else comes up. Take care!
Kier Custodio provided an excellent experience! He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection video was very helpful and informative. I really appreciate his professionalism, efficiency, and outstanding customer service. Highly recommended!
Kier Custodio provided an excellent experience! He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection video was very helpful and informative. I really appreciate his professionalism, efficiency, and outstanding customer service. Highly recommended!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tug, we're glad to hear you enjoyed your visit.
Everardo Diaz, my service representative, was great. He has a great attitude and provided outstanding customer service.
Everardo Diaz, my service representative, was great. He has a great attitude and provided outstanding customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We can't wait to see you again, have a great day.
Ruiquan is amazing! Very easy to communicate and no hard sell, got my car back within the same day without any issues. Highly recommend
Ruiquan is amazing! Very easy to communicate and no hard sell, got my car back within the same day without any issues. Highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Helen G, we're so glad that we were able to go above and beyond your expectations!
Initial consult was clear about what all would be done, and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a final bill lower than expected.
Initial consult was clear about what all would be done, and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a final bill lower than expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jeanhee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW.
Alex and the BMW team are always so friendly, attentive, and helpful! They have an excellent attitude and truly go above and beyond to make sure everything is taken care of and completed on time. I?ve also had to reschedule a few times, and they?ve always been so accommodating and understanding. I really appreciate the great customer service and how easy they make the whole experience. Highly recommend Alex and the BMW team!
Alex and the BMW team are always so friendly, attentive, and helpful! They have an excellent attitude and truly go above and beyond to make sure everything is taken care of and completed on time. I?ve also had to reschedule a few times, and they?ve always been so accommodating and understanding. I really appreciate the great customer service and how easy they make the whole experience. Highly recommend Alex and the BMW team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chyna, we're happy to hear you had such a positive experience with our team!
Wait time short, communication great, very cordial staff, loaner car great condition, love the shared inspection video of vehicle
Wait time short, communication great, very cordial staff, loaner car great condition, love the shared inspection video of vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mwongrph79, reviews like this give us motivation and help us ensure we provide high-quality care.