Reviews
I needed front and and back windshield wiper blades replaced on my Mini. The service department ordered the parts for me and I stopped by to have them installed by Wayne The CarGuy, who graciously filled my washer fluid tank as well. Everyone I dealt with was very helpful. Thank you!
I needed front and and back windshield wiper blades replaced on my Mini. The service department ordered the parts for me and I stopped by to have them installed by Wayne The CarGuy, who graciously filled my washer fluid tank as well. Everyone I dealt with was very helpful. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kier Custodio provided an excellent experience! He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection video was very helpful and informative. I really appreciate his professionalism, efficiency, and outstanding customer service. Highly recommended!
Kier Custodio provided an excellent experience! He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection video was very helpful and informative. I really appreciate his professionalism, efficiency, and outstanding customer service. Highly recommended!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everardo Diaz, my service representative, was great. He has a great attitude and provided outstanding customer service.
Everardo Diaz, my service representative, was great. He has a great attitude and provided outstanding customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ruiquan is amazing! Very easy to communicate and no hard sell, got my car back within the same day without any issues. Highly recommend
Ruiquan is amazing! Very easy to communicate and no hard sell, got my car back within the same day without any issues. Highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Initial consult was clear about what all would be done, and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a final bill lower than expected.
Initial consult was clear about what all would be done, and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a final bill lower than expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Alex and the BMW team are always so friendly, attentive, and helpful! They have an excellent attitude and truly go above and beyond to make sure everything is taken care of and completed on time. I?ve also had to reschedule a few times, and they?ve always been so accommodating and understanding. I really appreciate the great customer service and how easy they make the whole experience. Highly recommend Alex and the BMW team!
Alex and the BMW team are always so friendly, attentive, and helpful! They have an excellent attitude and truly go above and beyond to make sure everything is taken care of and completed on time. I?ve also had to reschedule a few times, and they?ve always been so accommodating and understanding. I really appreciate the great customer service and how easy they make the whole experience. Highly recommend Alex and the BMW team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chyna, we're happy to hear you had such a positive experience with our team!
Wait time short, communication great, very cordial staff, loaner car great condition, love the shared inspection video of vehicle
Wait time short, communication great, very cordial staff, loaner car great condition, love the shared inspection video of vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mwongrph79, reviews like this give us motivation and help us ensure we provide high-quality care.
It was a painless experience, personnel were fantastic, personable. Always did what they said they were going to do. Seamless experience all around. Totally worth a visit.
It was a painless experience, personnel were fantastic, personable. Always did what they said they were going to do. Seamless experience all around. Totally worth a visit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We hope to be of service to you again in the future. Best wishes, East Bay BMW
Ben is the best! Very knowledgeable and easy to work with, understands and exceeds customer’s expectations
Ben is the best! Very knowledgeable and easy to work with, understands and exceeds customer’s expectations
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We look forward to your next visit! Take care!
Great service. Good coffee. Did not wait long in the morning to get my car in.
Great service. Good coffee. Did not wait long in the morning to get my car in.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Rajesh_master, we are so pleased you enjoyed your visit to East Bay BMW!