Reviews
I had an excellent experience with the Service Department at East Bay BMW. The team was professional, knowledgeable, and extremely helpful throughout the entire process. Their communication was outstanding, and they kept me informed every step of the way. They were responsive, courteous, and genuinely committed to providing excellent customer service. I truly appreciate their hard work and dedication. I highly recommend their services!
I had an excellent experience with the Service Department at East Bay BMW. The team was professional, knowledgeable, and extremely helpful throughout the entire process. Their communication was outstanding, and they kept me informed every step of the way. They were responsive, courteous, and genuinely committed to providing excellent customer service. I truly appreciate their hard work and dedication. I highly recommend their services!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Bobby has been very professional and super helpful getting os the car we were looking for. Joe the GM runs a good group of nice, professional and good people.
Bobby has been very professional and super helpful getting os the car we were looking for. Joe the GM runs a good group of nice, professional and good people.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I was using another dealership for service and they were subpar, but Wayne ?The Car Guy? and Daniel Martinez were amazing! Wayne made us feel welcome and Daniel kept me apprised every step of the way. The service was done for a reasonable price (yes, in this economy) and I felt like I received a great value. Also, the cleaned AND vacuumed my car vs running through a car wash- it was so kind. Can?t say enough good things about their service department!
I was using another dealership for service and they were subpar, but Wayne ?The Car Guy? and Daniel Martinez were amazing! Wayne made us feel welcome and Daniel kept me apprised every step of the way. The service was done for a reasonable price (yes, in this economy) and I felt like I received a great value. Also, the cleaned AND vacuumed my car vs running through a car wash- it was so kind. Can?t say enough good things about their service department!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
good friendly service, options are well explained, and status was updated in real time, so you know when to complete
good friendly service, options are well explained, and status was updated in real time, so you know when to complete
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Annual Service for my 2026 iX M70. Service and Dealership were an absolute 10. Thank you Marcus for your excellent service. I look forward to seeing you for me next Service.
Annual Service for my 2026 iX M70. Service and Dealership were an absolute 10. Thank you Marcus for your excellent service. I look forward to seeing you for me next Service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
If you have any further questions, please give us a call. We're always happy to help!
Wayne the car guy helped me with tire pressure when stopped by. Professional, quick service and treated nicely
Wayne the car guy helped me with tire pressure when stopped by. Professional, quick service and treated nicely
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr.wu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW.
Great friendly service, my agent Bruce was great, transparent pricing and everything was very professional. Will definitely continue to use them for our service needs.
Great friendly service, my agent Bruce was great, transparent pricing and everything was very professional. Will definitely continue to use them for our service needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Djdelon, we're so glad that we were able to go above and beyond your expectations!
I needed front and and back windshield wiper blades replaced on my Mini. The service department ordered the parts for me and I stopped by to have them installed by Wayne The CarGuy, who graciously filled my washer fluid tank as well. Everyone I dealt with was very helpful. Thank you!
I needed front and and back windshield wiper blades replaced on my Mini. The service department ordered the parts for me and I stopped by to have them installed by Wayne The CarGuy, who graciously filled my washer fluid tank as well. Everyone I dealt with was very helpful. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are always more than happy to assist you if anything else comes up. Take care!
Kier Custodio provided an excellent experience! He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection video was very helpful and informative. I really appreciate his professionalism, efficiency, and outstanding customer service. Highly recommended!
Kier Custodio provided an excellent experience! He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection video was very helpful and informative. I really appreciate his professionalism, efficiency, and outstanding customer service. Highly recommended!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Tug, we're glad to hear you enjoyed your visit.
Everardo Diaz, my service representative, was great. He has a great attitude and provided outstanding customer service.
Everardo Diaz, my service representative, was great. He has a great attitude and provided outstanding customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We can't wait to see you again, have a great day.