East Bay BMW

Initial consult was clear about what all would be done, and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a final bill lower than expected.

Alex and the BMW team are always so friendly, attentive, and helpful! They have an excellent attitude and truly go above and beyond to make sure everything is taken care of and completed on time. I?ve also had to reschedule a few times, and they?ve always been so accommodating and understanding. I really appreciate the great customer service and how easy they make the whole experience. Highly recommend Alex and the BMW team!

Wait time short, communication great, very cordial staff, loaner car great condition, love the shared inspection video of vehicle

It was a painless experience, personnel were fantastic, personable. Always did what they said they were going to do. Seamless experience all around. Totally worth a visit.

Ben is the best! Very knowledgeable and easy to work with, understands and exceeds customer’s expectations

Great service. Good coffee. Did not wait long in the morning to get my car in.

My BMW came up with a critical error while I was driving on 580 just coming in to Pleasanton. I limped into the dealership without an appointment on a Saturday. They took me in immediately and since the car was new, provided me with a loaner so I was on my way again in 45 minutes. Daniel gave me daily updates on the repair progress and was so accomidating. Top notch service and customer care!

I’ve own 5 BMWs in the last 20 years and all have been serviced at a different dealership. I just a new x5 and decided to give East Bay BMW service dept a try given they are located just 20 mins away. I was very pleased with the service from my advisor. I will be coming back for any and all maintenance services.

I wanted to trade my car in for a newer car and saw online that one was at East Bay Bmw. My husband and I called and ended up talking to Alejandro.. We came in to check out the car and it was absolutely perfect and just what I wanted. We set up an appointment with Alejandro to bring my trade-in back later on that day and he was very punctual and ready for us when we returned. Alejandro was very patient. Quite knowledgeable of what he does an amazing overall.. Kamron finalized our deal and was AWESOME as well. I’ve also been a service customer at East Bay Bmw for over a decade now and EVERY ONE has been so awesome! Thank you so much Hollie Nguyen-Meyer

Great service and communication. Customer service explained repairs needed, followed up with a detailed video of the car and made recommendations based on the needs of my car.