East Bay BMW

Great service and communication. Customer service explained repairs needed, followed up with a detailed video of the car and made recommendations based on the needs of my car.

Alejandro and Steve provided excellent service throughout the leasing process. They made everything quick and straightforward when we leased a BMW for my son. Thank you for such a smooth experience!

I was initially hesitant to bring my vehicle to the dealership. However, throughout my experiences with the Hendrick dealership in East Bay, I have never felt that the cost of services was excessive. When my transmission malfunction light illuminated, I was pleasantly surprised to discover that the issue was only the battery.

Simply put, from Sales manager Matthew who was patient, thorough, and took every step to make sure I found the car of my choice, to Yami and Steve who educated me on how to use my accessories i.e., stereo and other of my new car features and did not rush through it till they helped figure it out and now all works perfect. So grateful for the extensive Team Work by all in both Sales (Matthew) and Service (Yami & Steve) highly recommend both departments to everyone!!

Kier did and excellent job when I brought my car in. Very easy to work with and very good follow up

The service department was fast and courteous. My service advisor updated me on the status of the service and the video of the car showed what additional service maybe needed in the future.

I had an unexpected car repair come up, and unfortunately, there were several things that needed to be fixed. The situation was stressful, but Daniel and team were incredibly helpful and worked with me throughout the process. They went above and beyond to help make the repairs more manageable, and they even covered 90% of the cost of one of the parts. I truly appreciate their kindness, understanding, and willingness to work with me. Great customer service and a company that genuinely cares about their customers. I would definitely recommend East Bay BMW to anyone needing car repairs!

Very pleased with East Bay BMW. Great service. Anthony is excellent. Highly recommend him and this dealership.

From start to finish the Jason Cohn provided excellent and clear Communications, answered all our questions, and on the day of pickup Jason went above and beyond to say later into the evening until we were satisfied on the operation of the car. In addition the finance and management staff were also excellent in their communication, answering questions, and we went out the door feeling we had paid a fair price for this beautiful car.

I been going to east bay BMW for 10yrs. Bought 2 bmw’s there. I luckily found the most helpful service advisor, Ben Simpson..Believe me he is the reason why I will probably but another bmw there. Ben Simpson is the best. Always helpful and goes above and beyond. If I need anything I ask i know Ben will guide me. Removing any possible anxiety. The dealership has complimentary snacks which helps 😀