Reviews
Write a reviewEast Bay BMW
I liked the inspection video and printed inspection report.
Hi DD, Thanks for this review! We're glad you like our service process and video our technician was able to share with you. It's important to us our clients receive he most transparent and upfront information all the time. We appreciate your business and recommendation too!
Hummm
The BMW service department was great. Kevin Rego is a fantastic service representative. But I was disappointed at BMW for not repairing an update for my model SUV x5 ,when I continue to hear a thump sound when making a sharp left hand turn.
Hello Sharon, We want to make sure you have all the information you need from us and if we can help in any way, please reach back out to our service Manager, Jim Burke at 925-251-7015. Thank you!
Book with Sasan Sayyar
Sasan was amazing and super knowledgeable about the type of car that I was looking for. This was my first car purchase and he was super patient and answered all the questions that I had. Book with him and you will have the best experience.
Hello Galilea Martinez, We're so happy to hear Sasan Sayyar did such a great job in helping you get into your first car purchase. Thanks for choosing us and for your recommendation!
Hendricks BMW Service
Your service department front desk needs plastic shield between front desk and customer. Ryan was a terrific service representative. Hope I get him again next time.
Hello Linda, First of all we appreciate you taking the time to let us know how we did and for the 4-star rating in working with Ryan Moayer. Secondly, we are going to get those safety shields asap. Thanks again for choosing us. Please reach out if you need anything! Take care!
Appreciation
My first service and I was really impressed! The kind of information you provide and service completed as promised. It may be just a regular job but you do it well!
Hello Edwin C., No job is too small! We thank you for letting us know your service experience was great. We want to earn your business and be your service center of choice every time so we do our best to make sure that it's an easy decision for you. Thanks and hope to serve you again in the future.
Great Service
Amit did a great job. I pointed out something I was concerned about and her personally took care of it. I was just saying to my husband that I love the service at East Bay BMW.
Hello Cheryl, Thank you for your review of our Service Advisor, Amit Prasad and your experience at East Bay BMW. We truly appreciate it!
Service Appt
The BMW dealership was advertising a special on oil changes and brake fluid flush. I had both done - no discounts applied even though on TVs all over the dealership. I brought it to their attention so they applied one discount (the smallest) and said only one discount could be used per visit. Doesn't say that anywhere. So I asked them to apply discount to the larger #. Whole process took 30 minutes. Each time the service rep had to go the service manager. Raelly reminded me of old school - get the customer for as much $ as they can....demonstrated a total lack of integrity to me
Hi MH, Our Service Managers took this straight to the team to address it. You are correct. We should have offered the discount to you and taken care of it automatically. We would love to speak with you and would like you to reach out to our Manager Jim Burke at 925-251-7015. Our apologies for your inconvenience.
Service
On time, customer area not well stocked as others
Hello Wl, thank you; we appreciate your feedback! If you are talking about our Isetta Bar, we are not offering any snacks for drinks at this time as a safety protocol. But we invite you to reach out to us if you have any other questions! 925-463-2555. Thank you.
Not the best
First time i brought my car in, service rep told me i needed new brakes and rotors as soon as i pulled up without even looking at them. I had to leave and bring the car back, second rep actually talked to me about options and took care of the process better. Work was under warranty so they didn?t replace the rotors like the first rep told me they would. Seems like it?s all about money.
Hello Phuoc, Our Service Manager has reached out to you to find out what exactly happened and how we can help. Please reach out to Jim Burke at 925-251-7015 as soon as possible if you have not received his message. Thank you!
Car buying
Very pleasurable experience. No pressure. No hassle.
Larry, we are so pleased you enjoyed your visit to East Bay BMW! Thank you so much for your recommendation and for choosing us!