Reviews
Mark was a good salesperson worked with me as a first...
Mark was a good salesperson worked with me as a first time buyer. Overall great experience with East Bay BMW. Definitely would recommend finding a car with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jonathan Nguyen, thank you so much for your first time buyer experience at East Bay BMW and working with Mark Trimbell. We appreciate your review!
Aaron is the best!
Aaron Kuper was very helpful throughout the process and kept me apprised of the situation with the car. He helped arrange for a loaner as well since my car was going to be in the shop for a while.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Sachin! We're happy to hear you had such a positive experience with our team and that we were able to get you back on the road quickly! Aaron is fabulous - we're so pleased to have him on our service team here at East Bay BMW. Thanks, again ... and we hope you have a GREAT day!
Fast and friendly service
Aaron in service helped me out and is great! Go see him for your bmw service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, Charek! Thanks so much for taking time to write a review for us. We're so glad Aaron was able to go above and beyond your expectations! We love Aaron and are thankful to have him on our Service Team at East Bay BMW. Thanks, again, and have a fabulous day!
BMW X5
Mark Trimble was very helpful . We got 2 cars from him already and there?s nothing we can complain . Amazing service from Mark ! Highly recommend this guy. look for him at BMW east bay to experience 5 star service .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Roderick! We are so happy to read such a great review about East Bay BMW - THANK YOU!! Mark is an AWESOME guy and we're so thankful to have him on our Team here at East Bay BMW. We appreciate your loyalty to Mark and the dealership. Should you need any additional assistance, please feel free to reach out. We're here and happy to help! Have a wonderful Friday!
Good buying experience with great salesperson
I purchased a new X3M at East Bay BMW and overall it was a positive experience. I highly recommend working with Mike Sutton in sales. He came over from the service department and knows the cars as well as anyone I've met.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Woody! Congratulations on the purchase of your NEW X3M! We appreciate your business and the time you took to write an online review. Mike Sutton is an awesome guy and we love having him on our Team here at East Bay BMW. Enjoy your new car and if there's anything we can do to be of additional assistance, don't hesitate to reach out. Have a FABULOUS Friday!
Charles is amazing
CHARLES IS AMAZING and he helped a lot and helped with a lot of things
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, Shreya! Thanks so much for taking time to complete a review for us. We love Charles, too! He is truly an amazing teammate and we're lucky to have him. So glad he was helpful and able to get you back on your way. Have an awesome day!
East Bay BMW/Mini
Very professional, helpful staff. I do all my car acquisition through this dealer and just completed a lease and purchase. This is my fifth and sixth lease/purchase and I have worked with Charles Slan and Steven Kong on the last three deals. They are very kind and helpful. I would recommend this dealership highly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WOW! Thank you, Nancy!!! We value YOU and your business here at East Bay BMW. Thank you for your recent lease and purchase - we appreciate your loyalty not only to the BMW brand but to our dealership as well. Charles and Steven are amazing teammates! We're so lucky to have them as teammates and family members. Again, we thank you for your business and we hope you have a wonderful day!
Costumer Service at East Bay BMW
Arron Kuper is the guy you would like to talk to when you come here for services. He is professional and great customer service. He is able to get your vehicle run through services quickly and smoothly. And he never tried to sell anything that your vehicle will not need. Great experience at East Bay BMW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, R. Yang for your kind words about Aaron! We're super-excited to have Aaron on our Team of Service Advisors. We value his contributions, his professionalism and dedication to customer service. So happy we were able to accommodate your needs and get you back on the road quickly. Hope you have a terrific Thursday!
This is my third BMW it I’m going to get from BMW...
This is my third BMW it I’m going to get from BMW EastBay. Sunil Sharma was amazing he helped me get a great deal and was very patient with me. This location always has great service and they really try to give you the best deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Harrf_akbar, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East Bay BMW. Wonderful to know Sunil Sharma and Phil Wiltz took good care of you throughout your purchase experience!
Great Service!
I have been visiting EB BMW for a couple years and what always brings me back is the service I receive from Geoff Murray. I appreciate his honesty and transparency! Hands down one of the most knowledgeable advisors I?ve worked with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Pedram Faed, We appreciate your kinds words in regards to Geoff Murray. You're right. He is honest and knowledgeable!