East Bay BMW

Very good technically, and excellent customer attention. Kept me updated regularly on the work done in my car.

Ben was awesome. Greeted us each visit. We didn't have to find him. Very cordial and communative.

The service advisor was most helpful. . Z z Z z Z z Z z Z z

Diana was absolutely outstanding. I used to have a go-to person in the sales department for buying my cars, but unfortunately, they moved on. Fortunately, Diana has more than stepped up to fill that role. She’s a true pleasure to work with—honest, transparent, and incredibly easygoing. As long as Diana is at East Bay BMW, I’ll be buying my cars there. Kudos to the management team for the excellent training and the caliber of professionals you’ve assembled. Every interaction—from the front desk to the parts team, finance department, and Ben in service—was truly five-star. Well done!

Excellent service overall!! Joseph B.’s communication throughout the process was on point and made the experience bright and seamless.

Looking for someone who will treat you as family? Ask for service advisor Bruce Wong. He will recommend and treat you and the services needed with your best interest in mind. Timely and fantastic communication all throughout. A++ service.

Joseph was very friendly and professional. He clearly understood the problema we were experiencing with our DSC and Stabilization Malfunction and provided a summary of what the diagnostic would be. He was great!

The service rendered by Lou Rios was quick and very efficient . He is also is courteous and friendly. He answers questions simple and direct which you can easily understand.

I had my car serviced at East Bay BMW after a problem with a tire. I purchased the Hendrick Tire coverage when I bought my car and it has already paid for itself! My service advisor, Ben Simpson is such a great guy. Super easy to work with, communicates clearly every step of the way, and he makes it easy. My car was ready early--even though they did more than I asked to make sure my wife would be safe when she was back on the road. Also, Vincent does such a great job when I first get there--making sure I'm being helped. He always makes me feel welcome. Excellent service--best I've experienced in my 30 years of automobile ownership.

Great service. Joseph B was very nice and helpful. They got me a Lyft to and from the mall so I didn?t have to wait in their lobby. I also got a video showing my car?s status.