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Dirito Brothers Walnut Creek Volkswagen

(4,998 reviews)
Visit Dirito Brothers Walnut Creek Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–4:00pm
Tuesday 9:00am–6:00pm 7:00am–4:00pm
Wednesday 9:00am–6:00pm 7:00am–4:00pm
Thursday 9:00am–6:00pm 7:00am–4:00pm
Friday 9:00am–6:00pm 7:00am–4:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 9:00am–6:00pm 7:00am–4:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (855) 563-9065 (855) 563-9065
Used (925) 272-0331 (925) 272-0331
Service (925) 962-5867 (925) 962-5867

Reviews

(4,998 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dirito Brothers Walnut Creek Volkswagen from DealerRater.

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Great First time visit.

Clean, Fast, Informative and Professional. I will definitely take my 2018 Golf GTI back for regular services. Car wash with car services would be a nice addition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the input and five stars, we're sorry but we had to eliminate the routine wash due to the drought unfortunately....

Easy comfortable purchase

Straight up salesperson and sales manager. Very knowledgeable about VW’s product line and trims. Salesperson was very patience with all of my questions and was able to answer them all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks so much for the review about your experience here Tony!

First Car buying experience

This was my husbands and I first new car buying experience and it could not have gone any better. From when we first walked in we were greeted by Jacque. It felt so laid back and genuine. We looked at a few of the atlas’s and test drove one we talked about the features that we wanted and she found us a car. We left to think about what car we wanted. Jacque called us just to thank us for coming in. We came back a few days later to look at another atlas and test drove another one. Jacque was so helpful in finding us the right car. We came back in over the weekend and talked the numbers. The negotiations we very pleasant. No pressure at all went over different lease and finiacing options. They laid out all of the details on a sheet so you know exactly why you are paying for. No hidden agendas. We are glad that we have a new safe family car and will recommend our family and friends to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write this detailed and thoughtful review, and congratulations on your new VW!

Very friendly staff.

The staff were all very friendly and informative. The process was very smooth. Nanika made sure to let me know to contact her if I had any concerns at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much Barry, we appreciate the review!

Good job

Kevin my VW Service Representative, did a great job. He explained in detail what was happening. He kept me informed and up to date. He helped me pick up a rental car. I’m very happy with his work for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the top-notch review!

Long day from 9:00am to 6:00pm but excellent service!

Gurkan Suel is a very trustworthy, hospitable and caring Service Associate. He ensured my return to Dirito Brothers WC. I will be back thanks to him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback, we appreciate hearing what we are doing right and where we can improve!

Quick turn replacement of car rear bulb

What can I say, Shannon is fantastic, she is always extremely helpful and accommodating. I will always take my car to Dirito Brothers and Shannon is a big reason why! She always goes above and beyond and I appreciate that, thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for being a valued customer, we certainly appreciate your business!

Problem solved

Danny Keen provided superb customer service and went the extra mile to ensure the car was fixed. Ten out of ten for everything, and I will keep bringing my Passat back to Dirito and Danny whenever it needs attention. Great service, staff and dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the outstanding review!

Service

Was able to get my car looked at early and kept in contact with me through the whole way contacting me About issues with the car and options

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the review, we appreciate the feedback!

Good Maintenance

I was able to make an appointment at a time and date that was convenient for me. Excellent service and complete explanation. I really appreciated the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, we strive to provide our customers with an honest and efficient service!