Reviews
Great First time visit.
Clean, Fast, Informative and Professional. I will definitely take my 2018 Golf GTI back for regular services. Car wash with car services would be a nice addition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the input and five stars, we're sorry but we had to eliminate the routine wash due to the drought unfortunately....
Easy comfortable purchase
Straight up salesperson and sales manager. Very knowledgeable about VW’s product line and trims. Salesperson was very patience with all of my questions and was able to answer them all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the review about your experience here Tony!
First Car buying experience
This was my husbands and I first new car buying experience and it could not have gone any better. From when we first walked in we were greeted by Jacque. It felt so laid back and genuine. We looked at a few of the atlas’s and test drove one we talked about the features that we wanted and she found us a car. We left to think about what car we wanted. Jacque called us just to thank us for coming in. We came back a few days later to look at another atlas and test drove another one. Jacque was so helpful in finding us the right car. We came back in over the weekend and talked the numbers. The negotiations we very pleasant. No pressure at all went over different lease and finiacing options. They laid out all of the details on a sheet so you know exactly why you are paying for. No hidden agendas. We are glad that we have a new safe family car and will recommend our family and friends to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write this detailed and thoughtful review, and congratulations on your new VW!
Very friendly staff.
The staff were all very friendly and informative. The process was very smooth. Nanika made sure to let me know to contact her if I had any concerns at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much Barry, we appreciate the review!
Good job
Kevin my VW Service Representative, did a great job. He explained in detail what was happening. He kept me informed and up to date. He helped me pick up a rental car. I’m very happy with his work for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the top-notch review!
Long day from 9:00am to 6:00pm but excellent service!
Gurkan Suel is a very trustworthy, hospitable and caring Service Associate. He ensured my return to Dirito Brothers WC. I will be back thanks to him!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback, we appreciate hearing what we are doing right and where we can improve!
Quick turn replacement of car rear bulb
What can I say, Shannon is fantastic, she is always extremely helpful and accommodating. I will always take my car to Dirito Brothers and Shannon is a big reason why! She always goes above and beyond and I appreciate that, thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a valued customer, we certainly appreciate your business!
Problem solved
Danny Keen provided superb customer service and went the extra mile to ensure the car was fixed. Ten out of ten for everything, and I will keep bringing my Passat back to Dirito and Danny whenever it needs attention. Great service, staff and dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the outstanding review!
Service
Was able to get my car looked at early and kept in contact with me through the whole way contacting me About issues with the car and options
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review, we appreciate the feedback!
Good Maintenance
I was able to make an appointment at a time and date that was convenient for me. Excellent service and complete explanation. I really appreciated the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, we strive to provide our customers with an honest and efficient service!