Reviews
My service and repair experience
Very professional and responsive staff. High quality service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nazanin Shakerin, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
Mercedes-benz Tr Gla250 4matic
I just bought the car a week ago, going to wait couple of months before i can write about performance of the car. Meanwhile, the dealership and signing off the deal went very smoothly, our sales person tried to accommodate most of our needs and agreeing to a good deal. I was also able to a trade-in of my old car to break even which was a plus!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Deepthi Swamy! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
My Mercesdes Benz.
My second service at Mercedes Benz of Walnut Creek. Like the first, everything is exactly what one should expect from a MB dealership. From start to finish, I was kept informed of the process. My vehicle was completed on time, detailed, and presented to me as new again. Love this dealership. Michael S. is a top notch professional. They are simply the BEST !!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Randall Ybright, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! Thank you, and have a fantastic day!
Repair
Great customer service provided, I took my car for repairs, the process was smooth and with great results,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jose Aranda, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
Survey
Nievel Athill at sonic Mercedes Benz of Walnut Creek have always provided me with excellent service. I will go back to that location because of his excellent customer service .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bachar Balach, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Please let us know if there is anything else we can do for you; we are more than happy to help!
Diane Kealoha Feedback of Visit
I had a nail in my tire. I had to have my car towed to Mercedes They fixed my car and they then delivered it back to me, I am a senior and have to shelter in place so for me this was a huge favor. This is why I will always be a Mercedes customer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane Kealoha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Please let us know if there is anything else we can do for you; we are more than happy to help!
Nissan 2017 Rouge
They contacted me as soon as I summit my request, and solved on my car so fast. Excellent customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Irma Paz, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Best customer experience ever
Beautiful car and a simplistic process by Mercedes-Benz of Walnut Creek who delivers cars? They do as well as a very positive and "Mercedes" level of experience; thanks so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Drao, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Until the next time we meet, take care!
Kimo my SA @ Walnut Creek Mercedes is 5 STARS!
I have many cars and deal with many Dealerships and Service Advisors have owned several BMWs, Mercedes, Porsche, Audis and Lexus'. Some are always better than others but Kimo @ WC Mercedes has always been on point. His communication and attention to detail and follow through is what keeps me coming to him repeatedly. At a time where it seems more and more companies and people just do the bare minimum, it's good to know people who love their work and their clients. I'll be seeing you soon Kimo!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David Kang, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
Nissan GT-R used car
I live 5 hours away and drove to this dealership. Jose Castro was very professional and well verse in selling me my dream car (Nissan GT-R). I give him A for his service. He is honest and very accommodating to all my questions and concerns. Thank you. You have made car buying worthwhile and efficient
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gil Legaspi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We are always more than happy to assist you if anything else comes up. Take care!