Walnut Creek Ford

My main livelihood is my truck. I am a pro electrician. I took the truck in for: maintenance, fluids check, oil change, check plugs, check transmission fluid and differential fluid, etc. The tech changed the plugs without my ok as they were/had been changed about 9 months earlier. I asked for a spot check of them, as the truck was not starting immediately in the am, In so doing, the tech broke a coil I had changed a few months earlier, all ten were changed as it's a v10 super duty truck. They also did not have an available lift to do my other work, even though I arranged for the work a week ahead of time! This caused the cylinders to misfire, as I discovered as I pulled away. Quick U turn, and Carlos found the broken coil and crazy glued it as a temp solution. The check engine light was now on, showing a bad throttle valve sensor, which was not on when I brought the truck in! But Carlos did not check the wiring harness then and there, even though I told him the ev sensor, and ev throttle cable were all fine until I brought my truck into their shop! SO: When I got on the freeway the truck would go over 45 mph, and would not accelerate, tranny high revved, and would only shift tranny when I backed off the gas completely, and the tranny only punched it at super high revs, very hard, ripping itself up, but would not accelerate at all, so I was stuck, esp. going uphill on the freeway, at slow speeds, and the tranny ripping itself apart over and over imo. Carlos did not check the wiring harness clip, which the first tech loosened during spark plug change and caused the code to come up! So it took three weeks of dangerous driving, on the freeway, before it was checked/fixed, but it was extremely dangerous and stressful for me, and I lost work/time on the job, for entire the day bringing it back, and for days I could not drive the truck on freeway! Cost me at least $4-7k in lost work. They also at first would not return emails, phone calls, and could not get them to acknowledge me. IN return, the sales manager offered to make a minor repair on my steering column, "If you buy the materials,", he said. They also topped off my ac freon, and the truck ac will not work at all, unless the truck is down hill! So: hurt me, my truck, and my business, and refused to pay for it, or fix the now injured tranny.

Their service department is awesome. Which is a good thing since Ford cars are not the best quality. Things keeping breaking or wearing out on our 2013 Ford Explorer that I would not expect, or I have not seen in other cars. If you buy a ford make sure to buy the extended warranty or else it will cost you more in the long run.

I would buy another vehicle from Walnut Creek Ford without hesitation.

Every time I purchase a vehicle at this dealership and have my vehicles serviced, I receive VIP treatment by my favorite service representative, ROY AYABE! He is the best! He provides superior customer service every single time! Thank you, Walnut Creek Ford, for providing the most courteous and caring people and the best service always!

Service was good and prompt, but the fellow that washed the car used his finger nails and scratched the car

Brought vehicle to a non- Ford service center due to loud noise and vibration in right front wheel. Took to nearby service center because afraid to drive. Wheel bearing replaced . Ford declined refund due to "non-emergency".

Excellent experience. Maxine, my service attendant was especially helpful and very personable. Thumbs up for Walnut Creek Ford and thumbs up to Maxine!

Easy to get an appointment, prompt and reliable servicing of my car, friendly and available staff, update and comforting waiting room, as well as complementary shuttle to home and back all have contributed to my continued use of Walnut Creek Ford’s Service Department.

Opps! I may have been reading the oil dip stick incorrectly. You should have showed me what I was doing wrong. Its almost impossible to correctly read the dip stick unless you turn it 180 degrees so the oil doesn't was up the side giving an incorrect reading.

Love Walnut Creek Ford Service Dept. Tim Lautze and his team of service reps. cannot be beat. The reps. are trained so well. I am still going there with my 2011 Taurus SHO.