Downtown Toyota-Subaru of Oakland

They sold additional services to my son who is not registered owner of car, to him - he's only 18. We have a 8 year service warranty plan which covers all services, and the extra services were not authorized. I think they took advantage, and needed to refund the extra charges to an oil change that cost us $160 when it should have been free with my service plan. Will seek other Subaru service centers in future. When I complained they just patronized me and told me they'd "take care" of any issues we have in the future. NO< JUST GET IT RIGHT and ask the registered. owner of car for any additional services offered. BASIC CUSTOMER SERVICE.

The people who work here are very helpful and polite. They changed my tires when servicing my car and everything went very smooth. Had my car back later in the Day with no issues.

I was able to get an appointment right away, communication was clear and the time estimate for the service was right on.

I always receive excellent service when I bring my Car in, it’s ready in a timely manner, and they Always explain what has been done.

Today was the first time I was told that the service center will not be able to rotate my tires. Every time previously I was under the assumption that this was done. The service member told me since I do not have the stock wheels they are not allowed to rotate.

Good work for the right price on time. Time time time is good, very very good 😊

Very timely and communicative! They were done right when they said they’d be done.

Reliable and friendly service every time we get our car services here. great communication from the staff.

Loyal Customer at Downtown Toyota/Subaru since 1992 will NEVER come back after this experience. Subaru...Where is the LOVE??? For starters, I was a loyal customer at Downtown Toyota since 1992. We are a Toyota and Subaru family and have been my entire life. There were two repair issues that they nearly robbed me for that you need to know about. 1. CVT Tranmission-lemon 2. Driver's Seat position motor 1. The CVT transmission on my 2013 Subaru Outback died. Prior to this final death and well before the transmission warranty expired, we brought it into Downtown Toyota/Subaru 3 times complaining of an odd noise coming from around the engine compartment. It was misdiagnosed each time and never was it mentioned that it could have been the transmission. Several thousand more miles and we were now past the factory warranty, we brought in again. My wife was informed at the service counter that the car needed a new transmission for 8K. She asked if it was under warranty they said no. While still at the service counter she was then immediately approached by a sales associate offering to buy the car for next to nothing and help her get a new one. She refused the terrible offer and called me. We did some digging and found out that in fact this transmission had been so bad that Subaru had added an additional 40K warranty which we were now 5k past due to the car having been misdiagnosed 3x. Again did they tell us about this?? No. After much wrangling and escalating to Subaru (no-love) corporate, they finally agreed to give us the transmission, but we still had to pay 2k for the labor....the entire thing should have obviously covered under a warranty repair. When I balked at the labor the service manager told me that "he had to make something off of the repair" and that he couldn't do it for free even though it was covered under warranty. 2. This one is hilarious. At the same visit, my wife informed them the seat motor that moves the driver's seat forward and backwards had died. Their technician "looked" at it and she was informed on the same day as the 8k repair estimate for the CVT that car needed an entire new motor tray for the seat and this was 2k out the door. Easy to imagine that a 10k repair estimate was not going to be possible. "Looked" is in quotes because I took it to another shop in Oakland where the mechanic in less than 3 minutes figured out that a wire had fallen out of just that motor, he told me he needed and hour and $120 and it would be fixed. How does a little mom and pop shop like this find a loose wire but the mighty Downtown Toyota Subaru doesn't? Incompetence or something more? Like I said, I have literally been a customer here since 1992...! The service writer John Rowe, that took care of me all those years was always honest and tried to get me good value. I don't know what has happened since. My biggest concerns are: 1. They knew the car had an extended CVT warranty, didn't tell us but then immediately tried to buy it from my wife...while she was still at the counter! Smells fishy to me, easy way to flip a car, buy it from us, get the repair done under warranty and then sell it for a healthy profit. Subaru is supposed to be all about love and loyalty...I felt none despite my years as a customer or the number of Subarus I have driven. 2. How on earth does a fancy Toyota/Subaru Certified technician miss something that can be fixed in less than an hour? While a mom and pop generalist mechanic found the problem with me standing there in 3 minutes and fixed it before I could even finish lunch...What is going on here? 3. Did anyone from DTS ever try and contact me and make this right? No. Where is the love?

They do the best they can being short staffed. I appreciate their attention to the details of my recent service