Fremont Mazda

They scam their customers. Purchased a used vehicle and have had temporary plates for 90 days. DMV says they are still waiting on paperwork from the dealership. Freemont Mazda refuses to take any calls. Finance never returns calls and General Manager will not accept calls. I have been making payments on this vehicle for 3 months not to mention a down payment and do not have possession of the vehicle.

They promised me my check for my car 3 different times, and they did not follow through on any of them. I did not get it until 3 days after the first promise. On top of that, no apologies for not following through. Staying true to your word is good business and they did not do that.

After visiting several Mazda dealerships, I found that Fremont Mazda offered the best customer service. The salesperson really took their time with me and went above and beyond to secure the best price, which turned out to be the most competitive I found. If you’re looking for a new car, I highly recommend Fremont Mazda!

Lots of emails trying to get me into the dealership but no ever answered any of the 3 questions I asked. Wasted my time.

Would give a negative 10 rating if possible. Be careful in dealing with this dealership and Tom regarding leases. Do not explain lease buyout fees of $1500 added to your vehicle residual value before coming into the dealership. These fees are not noted on the lease contract. Nor, did Tom inform my daughter of other options to save $1500 by not utilizing the dealership services for a lease buyout. Total disappointed with this dealership. I hope the $1500 that they obtained from my daughter was worth it. Young people with first time lease arrangements do not know the options to obtain financing outside of the dealership nor obtaining smog services for $70 and completing your DMV services yourself. Total rip-off. Would have appreciated a professional courtesy of explaining the options.

I am sitting here at Fremont Mazda Dealership fuming. When I test drove the CX-5, I was told all the smudges and slight scratches that I pointed out would be taken care of in the detailing. After completing the payment and during handing off the key, I found the smudges on the door handles and the transparent window of the gear box has blemishes on it which did not go away even after chemical treatment. The body has two scratch marks that did not go away after waxing. The salesman (Aziz Moussaui) is trying to convince me it is like this for all cars. But all new cars have a thin plastic covering these items and we confirmed that after walking in the lot. They have taken the SUV in the back for the second time. The second round of cleaning is a little better but now the nice piano finish surfaces around the door handles and gear box have deep long scratches on them. And while buffing out one of the scratch, looks like they took the clearcoat off. So much for a new car finish. I have been promised they will buff out the scratches when I bring the car in again next week. Will update this review then.

They over charged for doing a diagnosis and did NOT offer any insights. They are over expensive, does un-necessary things and over charge. Better to avoid this center.

We just purchased a brand new car for my daughter at Mazda Dealer in Newark. Let me tell you Hamid was outstanding sales person. I'd glady recommend anyone to meet this great person.

DO NOT BUY FROM THIS DEALERSHIP I inquired about a used vehicle they had.  The salesman I was working with was helpful, or so I thought.  Because of COVID-19 and having a 5 year old,  I made it clear that I wanted financing and all paperwork set so I would not have any problems once at dealership.  The day I was supposed to go there,  the sales man said to hold off until he got bank approval.  A few hours later, he said come on down your all set. I was at the dealership 3 hours just sitting... eventually I paid my down-payment,  signed paperwork and left with new (used car). 3 days passed and the dealership is calling saying finance fell through.  I didn't understand considering I had already signed paperwork.  Apparently,  they pulled a "spot delivery" which is legal, however bad  sales tactics in my opinion. They wanted me to sign a new contract, double the monthly amount. They sent a salesman to my home so I would sign.  They did not give me a copy of new contract. I called over and over as well as sent emails. 6months went by before they emailed me the new contract. They put my signature on an extended warranty with someone else's info!! Not even for my car. When I said something about it, the finance manager said it could not be refunded and that he would fix the wrong info error. So he sent me a new document with my car info, including my signature. I DID NOT SIGN THIS DOCUMENT. It is illegal to alter a contract without permission of all parties. I told the finance manager what he did was illegal. And that I never agreed to this added on mechanic service. He replied with I will have a manager call you. That never happened. And all emails, calls have gone unanswered. I expect to be refunded for the full amount charged for the mechanic add on.

THIS DEALERSHIP LOST MY REGISTRATION WHILE I WAS TRYING TO SELL MY CAR! WTH!?! I went to this dealership to test drive a new car. Salvador was the sales rep I was working with. I told him that I intended to trade in my vehicle as part of a possible deal. When we got back from the test drive, he took my key fob and current registration card so that they could get me the “best possible deal.” I was then left sitting there for OVER HALF AN HOUR for someone to talk to me. I would’ve left, but they still had my key and registration card. Finally Sean, Sales Rep, came over and told me that he HADN’T EVEN LOOKED AT MY CAR and gave me a low ball offer. I showed him 1 comparable car for sale and he came up $4,000 on his offer. But at this point I just wanted to leave. I thanked him for his time, said we weren’t going to be able to make a deal today, and asked for my key back. He seemed shocked that they hadn’t given me my stuff back and had to go find Salvador to find out where he left it. The next day I realized that I never got my registration card back. Over the next week, I called THREE TIMES to let the dealership know. I was told that Salvador would get back to me. The only message I got from Salvador was an email advertising for new cars they had coming in. I replied to that email asking about my lost registration. STILL NO RESPONSE. I called back and spoke with Yung, Floor Manager, who said that they COULDN’T FIND IT and offered me a free tank of gas when he found out I live over an hour away. All I asked for was reimbursement for the DMV fee to get a new registration card ($30). That he would “have to get back to me” and offered to send me a trunk mat instead. They obviously acknowledged losing my registration or they would have never made offers of gas or car accessories , but at the same time won’t help fix the registration or even apologize. To say I am disappointed is an understatement! Save your money and go somewhere else!!