Fremont Mazda

Great Customer Service!!! Very Happy with my purchase and would go back to them

Great experience. I actually made a deal, signed the papers, and was ready to leave when the finance guy stopped me, told me I had a lower rate and saved me a ton of money !!

I am furious at my car dealership experience. I am 7 month pregnant and already of two kids. My husband and I decided to buy a bigger car. We went to Fremont Mazda about month ago to buy a used car. At the signaling they only had one key fob. The dealer agreed to order a 2nd key fob. Salesman 1: Getting a 2nd key fob is easy. I'll send an order to the parts and service department. It'll take a week. My husband comes in 5 days later to drop off new Loan papers. Husband: So when is the key fob coming? Salesman 1: O, sorry the Part and Service department did not get the order. I'll take another week. 3 days later I call in Me: Did you get the order in? Is there a tracking # on the order? I just want a time line. Salesman 1: I have to talk to my manager. I'll call you back tonight. 2 days later I call in Salesman 1: Please talk to our used car saleswoman. Me: Did you get the key fob? Saleswoman: Yes, the key fob is here. You can come in any Wednesday 1 to 3pm. The key guy will be here. I am also working every Wednesday. Come straight to me. The coming Wednesday I come in at 1:10pm Saleswoman get paged twice. I wait for 10min. She was not there. The Parts and Service department directs me to salesman 2. Salesman 2: Yes, the key guys here. I'll go talk to him. 10min later Salesman 2: Sorry the guy does not have the key fob or the software to install the key. Me: Saleswoman said key fob is here. You also do not need software to install the key. My husband saw it in the manual. Salesman 2: Sorry, we do not have the key. I will call around myself and get the order. I'll can you tonight. 2 days later I call in to talk to Salesman 2 Me: Did you get the key fob ordered? Salesman 2: Parts and service did not get back to me. I'll talk to them and call you back tonight I promise. Me: My husband can install it. Just get us the key fob or a check for $200 so we can buy it ourselves. Mad, sad, and frustrated None of the salespeople call me back. How hard is it to get a 2nd key