Radley Acura

UPDATE- AUGUST 2026 I rarely leave negative reviews, but after nearly a month of trying to resolve what should have been a simple post-sale issue, I am exhausted and genuinely disappointed. Within 48 hours of purchasing a CPO MDX, I discovered an issue with the passenger seat stitching and immediately notified the dealership. Because I live 90 minutes away, I was given the option to have it repaired locally and be reimbursed. The sales manager verbally agreed that Radley would reimburse me upon completion of the repair. Nearly a month later, I still cannot get that agreement confirmed in writing. I have called, emailed, involved the General Manager, opened a case with Acura Client Relations, and even emailed the president of Radley Automotive Group—with no resolution. My satisfaction with my salesperson still stands, Paul Snell, was wonderful and has gone above and beyond to do what he can to help get this issue resolved. At this point, it's about integrity, accountability, and honoring a commitment made to a customer who just spent their hard-earned money at this dealership. The most disappointing part is feeling like my business mattered when I was purchasing the vehicle, but my concerns stopped mattering once the sale was complete. I have given Radley numerous opportunities to make this right privately and professionally. Nearly a month later, I am still waiting.

Paul Snelle, the sales rep, was outstanding in helping me with the car-buying process. The sales manager, Romero, made me feel welcome and answered all my questions about the models, and key features. Derrick, the finance manager, put me at ease and had my paperwork and financing done without a long wait. The team made my car buying experience memorable. Thank you for a job well done. Dr. Julia Hollins

I had a very positive experience this week leasing a new MDX from Radley. In particular, Paul Snell was the most responsive and efficient salesman I've worked with at any car dealer anywhere. We got to an agreed upon best offer quickly (in advance), which was more competitive than other local dealers, and I was in and out of the dealership in about 2.5 hours, including test drive, inspection of my trade-in, and completing all financing documents. Paul was knowledgeable, honest, and a pleasure to deal with from start to finish.

Honestly, there is no way I can express how satisfied I am with the service in a simple review, BRYAN WELSH's customer service is UNBEATABLE... professionalism, camaraderie and commitment make your experience a formidable one. This is my second purchase with Bryan and I can only say that whatever you are looking for... he will simply make it happen.

Traveling from out of town and needed to have something checked out on our Acura. The team in the Servicing Department were so friendly and efficient. They listened to my concern, asked questions to narrow down more specifics and took care of the problem. A big thank you to Mr Nasim and his servicing group. Even if it is not your home Acura dealer, don’t hesitate to use this Acura dealer for servicing your car. Highly recommend.

Service is absolutely wonderful. Jimmy is the best! They work quickly and efficiently. I am so happy I found them for service.

Very easy purchasing process, the staff was very accommodating, and there was no pressure tactics used.

Radley had a pretty good variety of options compared to other nearby dealers. We loved working with Cristian. He wasn't pushy or salesy at all - and you shouldn't have to be if you believe in your product, which he clearly does. He was incredibly knowledgeable and able to answer every one of our questions. He was detail-oriented and reliable. Amidst my car being totaled and both our children being diagnosed with serious genetic disorders at the same time, we chose the convenience of working with Cristian and buying a brand new MDX, as opposed to traveling further to another dealership to buy a 2023 for $15-20k less.

The sales representatives were professional, courteous and knowledgeable. I plan to purchase from this location again.

The entire leasing process for my new ZDX was impressively efficient—quick, smooth, and stress-free. Lauren was wonderful to work with: knowledgeable, not pushy, and genuinely helpful! Derek in finance was equally amazing—professional and efficient. Although the charging cable was initially unavailable, Lauren went above and beyond by offering to deliver it to me once it arrived. That kind of “unreasonable hospitality” really stood out. Awesome experience from start to finish!