Alexandria VW

After a long day of looking at different cars at different dealerships, I made this my last stop since I needed to trade my old car, which was a VW as well. They were great, a little busy and took a while for them to provide me with quicker service (which is why I rated this a 4 star and not a 5), but Katherine was WONDERFUL/ GREAT to work with even though she had other people to attend to before me. She was VERY professional and saw how frustrated and done I was at looking at cars all day and she was able to calm me down and work with me as best as she could under the busy circumstances to get a great lease deal for me and also trade in my old car. She also took the time to help me take out all the stuff I had in my old car and transfer it to my new car. PLUS, she took the time and helped connect, both of my cell phones, to my new cars Bluetooth. I only want to work with her in the future, since about 6 years ago I did not have a great experience in this dealership (I left crying). Thanks to Katherine, she turned me around and I would love the opportunity to work with her when I have to lease a new car in 3 years again. I'm happy, thanks to HER!

Katherine from VW Alexandria was a pleasure to work with. She was extremely knowledgeable about the two different model Volkswagen vehicles that I wanted to test drive. There were a couple of complex questions that I asked and she had the answers immediately when we got back to her desk without having to ask again. I ended up walking away with a brand new car and I have never bought a new car before. Thank you again!

My husband and I were debating on whether or not to get some much needed work done on our 2013 Passat, when lo and behold I looked into my gmail account and saw that VW was having a special. Trade in and possibly get a newer vehicle for less the cost. WIN! We decided to jump on the offer and meet with Katherine. She is a PURE GEM! She sat down with us, heard what we were looking for in an upgrade, understood our concerns about not getting into a higher car not per month and worked her magic. Our 2016 VW Passat is PERFECT...AND FULLY LOADED! What a steal and a beauty! We LOVE our new purchase and were over the moon satisfied with the customer service we received on that day. Katherine was attentive, understanding and true to her word. Thank you Katherine!