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Reviews

Average Ratings

4.7
166 lifetime reviews. Includes reviews of Alexandria VW from DealerRater.com
  • Katherine was GREAT

    After a long day of looking at different cars at different dealerships, I made this my last stop since I needed to trade my old car, which was a V...


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    After a long day of looking at different cars at different dealerships, I made this my last stop since I needed to trade my old car, which was a VW as well. They were great, a little busy and took a while for them to provide me with quicker service (which is why I rated this a 4 star and not a 5), but Katherine was WONDERFUL/ GREAT to work with even though she had other people to attend to before me. She was VERY professional and saw how frustrated and done I was at looking at cars all day and she was able to calm me down and work with me as best as she could under the busy circumstances to get a great lease deal for me and also trade in my old car. She also took the time to help me take out all the stuff I had in my old car and transfer it to my new car. PLUS, she took the time and helped connect, both of my cell phones, to my new cars Bluetooth. I only want to work with her in the future, since about 6 years ago I did not have a great experience in this dealership (I left crying). Thanks to Katherine, she turned me around and I would love the opportunity to work with her when I have to lease a new car in 3 years again. I'm happy, thanks to HER!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New 2017 Passat Purchase
    May 22, 2017

    Katherine was a pleasure to work with. She was extremely knowledgeable about the two different model Volkswagen vehicles that I wanted to test dr...


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    Katherine was a pleasure to work with. She was extremely knowledgeable about the two different model Volkswagen vehicles that I wanted to test drive. There were a couple of complex questions that I asked and she had the answers immediately when we got back to her desk without having to ask again. I ended up walking away with a brand new car and I have never bought a new car before. Thank you again!

    Does recommend this dealer

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  • New 2017 Passat

    Katherine from VW Alexandria was a pleasure to work with. She was extremely knowledgeable about the two different model Volkswagen vehicles that ...


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    Katherine from VW Alexandria was a pleasure to work with. She was extremely knowledgeable about the two different model Volkswagen vehicles that I wanted to test drive. There were a couple of complex questions that I asked and she had the answers immediately when we got back to her desk without having to ask again. I ended up walking away with a brand new car and I have never bought a new car before. Thank you again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Out with the old, in with the new!

    My husband and I were debating on whether or not to get some much needed work done on our 2013 Passat, when lo and behold I looked into my gmail a...


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    My husband and I were debating on whether or not to get some much needed work done on our 2013 Passat, when lo and behold I looked into my gmail account and saw that VW was having a special. Trade in and possibly get a newer vehicle for less the cost. WIN! We decided to jump on the offer and meet with Katherine. She is a PURE GEM! She sat down with us, heard what we were looking for in an upgrade, understood our concerns about not getting into a higher car not per month and worked her magic. Our 2016 VW Passat is PERFECT...AND FULLY LOADED! What a steal and a beauty! We LOVE our new purchase and were over the moon satisfied with the customer service we received on that day. Katherine was attentive, understanding and true to her word. Thank you Katherine!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Working with Arjay
    May 15, 2017

    Arjay has been a great gentleman to work with in purchasing a vehicle from Alexandria Volkswagen. He really seemed to understand buyers wanting t...


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    Arjay has been a great gentleman to work with in purchasing a vehicle from Alexandria Volkswagen. He really seemed to understand buyers wanting to make the right decision, and proved he is the right man to work with. Highly recommend seeking him out if you are interested in a VW. Nick

    Does recommend this dealer

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  • Excellent service
    May 14, 2017

    Gary Campbell was very attentive to my requirements. Although he didn't have the car in the color I wanted, he was sharp enough to find one that a...


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    Gary Campbell was very attentive to my requirements. Although he didn't have the car in the color I wanted, he was sharp enough to find one that also would be agreeable. My test drive was enjoyable. Gary arranged a good price and the purchasing process was easy. Afterwards he was thorough in his instructions on the car's many features and provided sources for further information. I would highly recommend Alexandria VW and especially Gary Campbell.

    Does recommend this dealer

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  • Excellent service

    Gary Campbell was very attentive to my requirements. Although he didn't have the car in the color I wanted, he was sharp enough to find one that a...


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    Gary Campbell was very attentive to my requirements. Although he didn't have the car in the color I wanted, he was sharp enough to find one that also would be agreeable. My test drive was enjoyable. Gary arranged a good price and the purchasing process was easy. Afterwards he was thorough in his instructions on the car's many features and provided sources for further information. I would highly recommend Alexandria VW and especially Gary Campbell.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service
    May 7, 2017

    They really take good care of customers! They don't play game with you on numbers. Great people and good deal are the two reasons this dealership ...


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    They really take good care of customers! They don't play game with you on numbers. Great people and good deal are the two reasons this dealership is worth visiting

    Does recommend this dealer

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  • Kathrine is what makes this dealership worth visiting
    May 3, 2017

    After a long day of looking at different cars at different dealerships, I made this my last stop since I needed to trade my old car, which was a V...


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    After a long day of looking at different cars at different dealerships, I made this my last stop since I needed to trade my old car, which was a VW as well. They were great, a little busy and took a while for them to provide me with quicker service (which is why I rated this a 4 star and not a 5), but Katherine was WONDERFUL/ GREAT to work with even though she had other people to attend to before me. She was VERY professional and saw how frustrated and done I was at looking at cars all day and she was able to calm me down and work with me as best as she could under the busy circumstances to get a great lease deal for me and also trade in my old car. She also took the time to help me take out all the stuff I had in my old car and transfer it to my new car. PLUS, she took the time and helped connect, both of my cell phones, to my new cars Bluetooth. I only want to work with her in the future, since about 6 years ago I did not have a great experience in this dealership (I left crying). Thanks to Katherine, she turned me around and I would love the opportunity to work with her when I have to lease a new car in 3 years again. I'm happy, thanks to HER!

    Does recommend this dealer

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  • Horrible experience
    May 3, 2017

    Very misleading tactics!!! To be more specific I am talking about Emily Joseph, that took her 3 days to finally send me a specific offer, and fina...


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    Very misleading tactics!!! To be more specific I am talking about Emily Joseph, that took her 3 days to finally send me a specific offer, and finally today, when I was about to go to the dealership and purchase a new car (after she would have confirmed the price with her manager), she wrote that the terms are changing... Never got a new offer, even after she specified 1pm today as a deadline for a new offer. Well, now it's 9:50 pm, I still haven't received an offer from VW Alexandria. In 4-5 days of negotiating, Ms. Emily Joseph never informed me of any deadline for her offer, on the contrary, at 8:50 pm, 10 min before the offer allegedly expired (information never given to me) she informed me that she will speak with her manager in the morning and see what he can do. The following morning I was informed that the prices expired last night at 9 pm and that new incentives are in place, but that I should expect a new price at either 12 or 1. Fun fact, now it's 11:42 pm and now offer was sent... TO GET TO THE POINT, A 1 STAR IS TOO GENEROUS FOR THIS EXPERIENCE, BUT I WASN'T ABLE TO DO 0... If you are considering VW better go to other dealerships. At least they reply right away and are straight forward

    Does not recommend this dealer

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