Reviews
Low Battery Indicator Light
The Low Battery Charge indicator light came on. I replaced the battery but the light still came on. Tom and Los Gatos Acura took care of the problem at no cost to me. Excellent service. I had purchased the Acura Tl there in 2011.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Car alarm randomly turns on.
The alarm was going off for no reason. It would do this several times a day. The lights would flash and the horn would honk. Sometimes the lights would turn on, the dashboard lights would flash and you could hear relays clicking. When I took it to Los Gatos Acura they tested the battery, checked the codes and then analyzed the problem. The mechanic found that a number of other cars had the same problem and it was resolved by changing the TPSM. I discussed this with Thomas and the mechanic (sorry, I don’t remember his name), then decided to order the part. It was on back order. So I had to wait about a week. I also had a problem with the “engine idle auto stop”. They found a software update and installed the update. After the software update and installing the part both issues were fixed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear Thomas went above and beyond to assist you with a high level of customer service throughout the process. We truly appreciate your positive feedback, and we look forward to taking care of your auto needs in the future.
Great Service Department!
I was very impressed with George who assisted me when I brought my ILX in for service. He was a true professional and very courteous!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pete, thank you for taking the time to share your courteous service experience with George! It was our pleasure to work with you, and we look forward to working with you in the future at Los Gatos Acura!
Great repair department
Russ (and the other pros at this Acura) did a great job for me- I'm very happy with the service of my car and the help they gave me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking the time to share your great service review with Russ! It was our pleasure to work with you, and we look forward to working with you in the future.
Long time customer still great service!
This is my 3rd Acura, and serviced them all at Los Gatos. Thomas is great, very knowledgeable and easy to work with, and would recommend him every time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review, Jon! We are pleased to learn that Thomas's knowledge and expertise has earned your loyal business. Congratulations on your third Acura purchase; Los Gatos Acura appreciates your business and we look forward to working with you again.
50,000 mile check up
They have provided excellent service all the years I have owned my car, since 2012. Their service people are the best. When I bought my Acura TL the sales person showed me exactly what I acted for. I had shopped at two other dealers and was not happy with their people. I would always recommend Los Gatos Acura.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Service by Russ as my advisor
Excellent recommendations and help by Russ. He showed me something else that needs to be fixed and I am going back again this coming week
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to share your excellent experience with Russ! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.
I was turning in a car for a new one.
Very professional and courteous. Knowledgeable and helpful throughout the process. I would absolutely recommend Los Gatos Acura. My experience was exactly what most people look for when they walk on a car dealership shopping for a new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive feedback! We are delighted to know that you had a good experience with us and with the help of our team who was courteous and professional. We appreciate you recommending us and we look forward to any future visits!
Extremely attentive customer service always! Russ goes...
Extremely attentive customer service always! Russ goes out of his way ensure everything goes smoothly. Prices were comparable to non-dealers’, for tires, oil, etc. 1000x better than the autonation Acura
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive service experience! We hope you continue to choose us for all your automotive needs! Take care!
Russ was very friendly & helpful. The service department...
Russ was very friendly & helpful. The service department did a good job on my car . I am happy the way they handle during the pandemic.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First off, thank you much for your review regarding the services provided. We're delighted to know our changes make you feel comfortable and safe. We'll be sure to let everyone who helped you know how awesome they are and well they did with your experience!