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(212 reviews)

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Hassle free car buying experience

I recently purchased a new Acura RDX from Los Gatos Acura. Max helped us with the buying process. He walked me through all the features and trims when buying the new vehicle. It was overall a hassle free transaction and I would highly recommend this dealership for the purchase of your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Krishnan, we appreciate your kind words for our Sales Team here at Los Gatos Acura. We are so happy to learn that you purchased a new vehicle here. We value your business and hope you love it.

Review

I bought my MDX a few years ago and back came here for maintenance recently. The service was excellent. The people working over there are very friendly and knowledgeable. Highly recommend this place for car purchase and maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello! Thank you for the positive feedback. We are very pleased that our Service Team provided you with excellent service. We appreciate you and thank you for your continued business with us at Los Gatos Acura.

Happy Customer, Would Highly Recommend

I was very happy with the service I obtained from Max. I was able to text and then speak with him where I told him what I wanted and expected, and he came through. On time, professional, delivered what he promised. Final signing (different department) could have gone a bit smoother. It is always good to offer extended warranties, etc., but I would suggest changing your approach.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your excellent review of us here at Los Gatos Acura. We are pleased to read that your service went well. We truly appreciate and value your business.

George doing a great job!

Excellent and hospitable service. Called for what car needed which wears awesome. Provided clean loaner car. Great communication and team work noted. Thank you much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tricia, We are happy to be of service to you. The Service Department of Los Gatos Acura is happy to provide you with professional service in each of your visits.

service

Excellent, service and recommendations for preventative care. I trust them with all my car needs Tom is exceptionally the best at making sure my car runs like a top without worries.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your great experience with us here at Los Gatos Acura. Our Service Team always geos above and beyond for our customers.

Great service

Hi I forgot our rep name but he was great. He took care of us and great with whole process. I would give him 10 stars if i could

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Luka, It is wonderful to hear that our team took good care of you. Thank you for choosing Los Gatos Acura and please know that you are always welcome here.

Great customer service

I have bought several Acura’s from this dealership and the experience has always been positive and professional. Max Baluch, my salesman gave me excellent customer service and should be commended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, Richard! Los Gatos Acura appreciates the 5-stars and feedback. The team is glad your experience was professional. We look forward to future visits. Safe travels.

Excellent Acura dealership for maintenance

I have been going to this dealership for my car's routine service and repairs for years. Compared to service departments of other dealers I have worked with, Los Gatos Acura is heads above all of them: they efficiently and accurately diagnose needed repairs, and in addition have very knowledgeable people to answer questions about alternatives and additional service. They provide rides back and forth when the car is there all day; billing is accurate; really I have no complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello! We are very delighted to learn that your experience with us went well and our Service Team took excellent care of you, providing you with efficient, knowledgeable, and top-notch service. We appreciate you doing business with us at Los Gatos Acura and look forward to serving you again.

Great service, nice people, easy to work with, I’l

Problems solved in a professional manner Always good communication Russ was exceptionally good Very understanding Top notch service No pressure Always a pleasure to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are so happy to read that our Service Team was able to help you here at Los Gatos Acura. We thank you so much for the wonderful review.

Good service received from advisor George

George provided excellent service. He went over with me all the work they did , answered all the questions I have. I feel I received an excellent service from him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Lily, Thank you for your positive review. We are thrilled you had an excellent, informative and helpful Service with us here at Los Gatos Acura. We are looking forward to your next visit for any of your automotive needs.