Reviews
Mustang 2005
Frank Puga was great to work with. He was super helpful and took care of everything! I love the detailed summary of the work completed, as well as future work to be done.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Muffin! It was a pleasure working with you as well. We'll see you on your next visit!
VP of Operations
The salesman was professional and congenial. The finance person was totally awesome! They had the exact vehicle I wanted in stock!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ross, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!
Service with Jon Macedo
My service advisor Jon Macedo was amazing as always! Thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank YOU, Alycia! It was a pleasure working with you!
Great Service
2nd visit was great! Thanks Eldin for the extra service Scott
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad you came back, Scott! Thanks for everything!
Repair review
Had a good experience. My advisor made clear recommendations and explained options well. I did not feel any pressure to do unnecessary repairs. Thanks for making it easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback! We hope to be of service to you again! Take care!
Not a family place
They had rap music playing really loud like it was a stupid club and the cuss words on the songs made you wonder who in the world manages this place! Also the sales guys hung out in the back cussing, acting like stupid wanna be mafia xxxxx. My wife had to move the truck because they kept cussing and acting stupid around my young kids. NOT A FAMILY ATMOSPHERE and gives Ford a horrible reputation.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello. Thank you for providing this feedback. We are very disappointed to see that this was your experience at our dealership. We are surprised to hear it, as we pride ourselves on our professionalism and awareness of delivering great service. We would like to see if we can make it up to you and ask that you please give Sales Manager, Mark Podesta, a call at 408-533-1488. We hope to hear from you soon.
Great Setvice
Mike in service was very knowledgeable on Diesel engines and had answers to every question I had . Very friendly staff and did my service and recall in a timely matter and I will definitely be back for future service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jonathan, thank you for writing this fantastic review and giving our dealership such a high star rating! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Great Buying Experience
Thomas was very knowledgeable about the truck I was buying and made everything very very easy in making my decision. And the sales manager also made me feel very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad you had an easy and comfortable experience shopping with us. Thanks for coming in and enjoy your new vehicle!
Leasing Experience
This was my first leasing experience and Frontier's team presented a unified process of excellence, commitment to service and attention to details while giving me a great competitive deal! My first lease experience was so positive I will continue based on their delivery! Hubert Glover
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad we could provide that experience for you, Hubert!. Thanks for your time and interest in Frontier Ford!
Efficient work; excellent customer service
This was one of the best customer service experiences I've had anywhere. My service advisor was kind, efficient, and knowledgeable -- just what I needed when faced with an unexpected and inconvenient car problem. The team needed additional information from me to diagnose my car's issue, but they were quick to realize this and followed-up appropriately. I was kept informed about the progress of the repairs, and the repairs were completed well ahead of when I was expecting them. I will definitely recommend Frontier Ford to any friends or family who need repairs for their Ford automobile in the Bay Area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Stephanie! We're glad we could make the purchasing experience easy and enjoyable. Give us a call if there's anything more that we can do!