Frontier Ford

They were very nice and worked hard to get what we needed for our service as well as the recalls open on the car.

As always, Leo took care of us. Thank you for all of the help. Service was quick and easy.

It was a wonderful experience to purchase my car at Price Ford. Everyone was kind, caring, and supportive. From first sitting in my new car with me and going over each feature slowly, answering my questions, pairing my phone and setting up my Ford pass app, to going over the financial papers, to helping me return my rental car. I feel like I have friends who know me!

The customer service technicians at the service department are knowledgeable and helpful. Leo goes the extra mile.

Frontier Ford had the exact vehicle I was looking for. My sales associate was young but eager to help. The purchase documents contained incorrect financing details from those discussed, but General Sales Manager Dave Ingland was extremely helpful and made sure we were able to complete our purchase without issue.

Everyone I worked with at the dealership was very helpful and friendly especially Jose. Different employees were walking around a new employee and the were so kind and helpful showing him the ropes. Very impressed.

My experience with Frontier Ford has gone far beyond simple frustration. At this point, the issues I’ve dealt with raise serious concerns about the dealership’s communication, ethics, and overall accountability. I purchased a Camaro from them and ended up going almost a full month without the vehicle due to ongoing problems. During that time, I was placed in multiple loaner vehicles that were not legally eligible to be loaned out, something I’m sure the DMV would take seriously. Despite all the promises made, the detail they guaranteed was never completed, and every attempt to get answers turned into a cycle of excuses and finger pointing. When I finally moved into a Ford Edge, I expected some effort to make things right after everything I had already gone through. Instead, I was given a $250 discount off their price even though the Edge has noticeable cosmetic damage. The car drives better, but that doesn’t excuse the lack of transparency or the fact that none of the previous commitments were honored. They didn’t offer tint, didn’t acknowledge the unresolved issues, and didn’t follow through on anything they originally promised. What makes this even more concerning is what I discovered when reviewing my paperwork: the dealership falsified information on my credit application. Combined with the illegal loaners, this is the kind of behavior that can put a dealership in extremely serious trouble. Communication from management has been just as disappointing. I repeatedly asked staff to have the covering manager, Matt Shone, contact me. I emailed him directly as well. He never responded. I later learned from the now terminated General Manager, Ebrahim, that Matt had actually seen my email and still chose not to reach out, passing it down to Ebrahim. That level of disregard from someone in a leadership position is unacceptable. Sales Manager Eric was also generally unpleasant to deal with. He repeatedly claimed to be “a man of his word,” yet every promise of improved communication or follow through turned into another excuse. Accountability was always missing. To make matters worse, the Camaro I returned is still being sold, and when I was in the dealership today, it appeared someone had just purchased it, likely without any knowledge of the issues I experienced. With all that said, I do want to acknowledge the few people who treated me with respect throughout this ordeal. Raymond in service, along with Carlos and Abdallah, were consistently friendly, professional, and helpful despite the situation. They were the only bright spots in an otherwise extremely disappointing experience. At this point, it’s clear that communication is lacking, accountability is nonexistent, and leadership seems more focused on blaming each other than fixing anything. Based on everything I’ve experienced, including issues that could have serious regulatory consequences, I cannot recommend Frontier Ford, and I fully intend to continue escalating this situation. Wish I never purchased anything here to begin with.

Brought my explorer in for a couple recall repairs and the process was smooth. The team was very friendly and helpful. They provided a ride back to my office and kept me in the know for the repairs and completion times

Mike helped me with the needed service for my Maverick. He was friendly and professional.

Michael Marshall was able to fit me into the schedule and I was in and out in promised timeline.