Stevens Creek BMW

Got a pretty good service when I brought a used 330i from the Stevens Creek BMW. Luckily the showroom was less crowded that day but the paperwork still took some long 4-5 hours to drive the car off from the dealership.

Horrible!I picked my car and on the half way to my office I noticed a rattling noise from the left muffler exhaust. I came to the showroom back in the evening to show the problem and they told that the complete exhaust has to be replaced with a new part and cannot be repaired. The problem did not exist when I left the car at the service center. And by the way i would expect a car wash when it was delivered but unfortunately it was not clean and even interior was dusty. I think this is the last time I would show up to the BMW service center. I would rather get the service done at a local mechanic shop.

BUY YOUR BMW HERE! I'm a short and sweet "reviewer." I worked with Ricky/Peter, who were fantastic! While, I was debating a few different vehicles, they took the time to do the 'little' things that should matter to all buyers. The professionalism displayed at this dealer has been above and beyond. Now while, I didn't get my red bow photo, if that's my complaint then I am really digging deep to find a problem. I highly, very highly, recommend this dealer, and them in particular. It's far to often people are more likely to leave a negative review for a bad experience, but let's recognize when something was done right. This is how you should have to buy a car. Devin

Dealer had used car showing on Car Guru, and AutoTrader. While online looking at car the pop up window opened with a representative asking if they could provide assistance. I texted that I was interested in car, but needed to know if it was still available. This person checked and said yes it was available. I made a sales appointment for that day to look at the car. I drove 3 hours to the dealership. When I arrived the receptionist got a sales person, who told me that the car was sold weeks earlier. I asked to talk with the used car sales manager. I told him what a poor job the dealership did by having me come all this way for a car that didn't exist. There was the customary "We're sorry" but I could tell it was just to get me out of the dealership. No offer to do something to compensate me for the drive and inconvenience. I am writing this review the next day after my experience. The car I was interested in is still up online as being available at the dealership. I hope potential buyers will be warned that this dealership has deceptive practices.

I brought my car in for routine maintenance and somehow they managed to scrape the front end bumper. I reached out to my service advisor Ryan Fuller and let him know of the damage. He quickly agreed to repair the damage in addition to covering the cost for ceramic pro and clear bra work I had recently done. He initially informed me that it would be a week to complete the repair however it took multiple follow ups with him before I could get my car back which was 3 weeks later. When I picked up my car he informed me the finance department has approved the check covering the work I needed to get done again and to expect a check no later than 2 weeks. I have followed up with him with no response on where this check is so I can get the work done again on my car... the work that I paid for before they damaged my car. I am a loyal BMW customer and will NOT be back to purchase or service any of my vehicles ever again. This place is dishonest should be ashamed of the lack in quality of customer service. Stevens Creek BMW should seriously consider new management to stop the embarrassment to the BMW name. Ryan Fuller should also be terminated for communicating untruthful/misleading information. What a disgrace to BMW!!!

So i was interested in purchasing a vehicle, I put a inquiry on the internet and someone contacted me. The person that contacted me left no phone number, no extension no nothing. So,I called the dealership, of course I got the general directory thing , so I hit the key for sales, the phone rang and rang and no one answered, and I got hung on. I guess they don’t need my business. Somebody did call me, and she didn’t know anything about bmw’s. What a wonderful dealership. I am a real person and this is what I went through, and I am sure no one cares.

Came on-time last Friday for a 12:30 appointment. I was only attended to (beyond them only putting a number on my car) by 1:15 as I had flagged down the service rep Alex to discuss how unreasonable it was to be kept waiting without being given any updates, when people have to go back to work. Cars in front of me had the same sentiments and one driver also got out to complain shortly after I did. To cap it off, 2 other girls and I had to wait 30 min AFTER the time we were told to come back in to pick up the car. BMW Steven Creek’s M.O. is to get you to waste as much of your time as humanly possible. My service advisor Michael Quinn even walked away from my husband and I when we inquired as to why it took so long for everyone to get their cars back after all being told to come in.

Warmly welcomed and served by Michael Liu. He tried to meet our requirement and the whole process was smooth and satisfactory. Good service from Michael.

They are nice people and we had a wonderful experience. Alec Kisin helped us during car purchase. Very nice man. We noticed an small scratch on the car and he kindly fixed that for us.

I usually don’t like used car sales people but BMW Stevens Creek is the worst - this was the first time that we shake hands on a price and get presented a higher price on the bill (that’s what I call sleazy dishonesty if not outright theft). When we disagreed with the new price they refused to sell. We lost 2 hours and have a bad taste in our mouth.