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Audi Stevens Creek

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (177 reviews)
2023 consumer dealer award
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2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (177 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Stevens Creek from DealerRater.

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Got the right car at right time !!

I had a great experience buying Audi Q7 2017 at Stevens Creek. With less than 3 months in hand I wanted a customized configuration before 4th July weekend. Cassandra was a great help and I picked up the car on 1st July Friday !! Dot on time, periodic status update, even making sure no delay in delivery while I was financing from an east coast bank. Everything was wonderful. Thank you very much Cassandra !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love the Audi A6. Easiest Purchase!

Purchasing a car is not easy. Some sellers can really take up your time with negotiating deals. Prior to getting my new Audi, I have have visited other dealers but none were able to give me what I wanted. Even a few took up too much of my time but that was until I met Cassandra Crawford. She made my experience with Audi so pleasant. She was able to find what I wanted, shipped it to the dealership and I purchased it as soon as it came in. Easy purchase. I highly recommend her if you are looking to purchase/lease a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They will take care of everything for you!

I bought my first car, and it was very easy thanks to Cassandra Crawford. The whole process was smooth, and I got every bit of help that I needed. And, I got the best deal as compared to other Audi dealers. Would highly recommend Audi Stevens Creek and Cassandra.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience for buying a ne Audi Q7

I would like to give Cassandra Crawford an excellent review rating for the most efficient and professional buying process for a Q7 yesterday. The overall experience was first class. She also set highest standards for professionalism and detailed knowledge of the car's features and equipment. Highly recommended. Dirk K

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you Cassandra!

This review is specially for Cassandra Crawford! We just bought our 2017 Q7 with her kind help. The whole process was smooth and very pleasant. We really appreciate her help from the very beginning to the end. If you want a new Audi, and like to drive away your new car with great feelings, contact her for help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a car is easy

Working with Cassandra Crawford at Audi Stevens Creek was a 10 because of the ease of purchasing a new car. We need more women in the car industry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Extremely Unimpressive

Came in with the intention of finding a car and buying it, found the sales people completely unprofessional. Not knowledgable, and not willing to find out information about cars (big information such as does the car come with a service package). Uninterested in helping you find the best car for you. Unless you walk on the lot and point to a vehicle and purchase it, they will not help. Would not recommend dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience at Audi Stevens Creek

I cannot say enough great things about my buying experience here at Audi Stevens Creek. From the second I stepped inside the dealership I as greeted and assisted right away, and waited for no time for my appointment with Cassandra Crawford. She was very personable, professional and made me feel at ease from the beginning. The Audi Q5 is my dream car and I am beyond pleased with the entire experience of getting this dream come true all thanks to Cassandra Crawford and the entire staff at Audi Stevens Creek !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Improper Customer Service

The customer service at Audi stevens creek is intolerant. I had my recent car service done for which I got delayed responses, improper replies that makes me re-think to visit Stevens creek audi location for the next service. Service was disappointing and the car was given back to me without complete service being done. The managers arent willing to accept any fault of service advisors and never think twice before blaming on customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Kevin Fanning. President Fannco Builder Inc.

This was one of the best auto purchases I have had. Both Cassandra and Rachel were very pleasant and my wife and I enjoyed how efficient and knowledgeable they were. I highly recommend Stevens Creek Audi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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