Stevens Creek Chrysler Jeep Dodge RAM

Cars website said you deliver cars. I am 80 with cancer and yet they refused to come to me. Rather they wanted me to drive the 150 miles to "do the dance" in negotiations (usually for hours) and to value my trade in. I wasted their time and they wasted mine and still email me daily wanting me to come in.

Poor cars and communication! 2018 BMW 330i delivered off trailer with low coolant, engine warnings. Key fab did not work to start car (even after battery replacement). Trunk does not open properly. 2 tires dry rot. Brakes bad. Clearly the inspection sheet was improperly signed off, if not fraudulent (as the shop should have been aware of the issues if they were not). Straps for struts rusted out and something still clunking in suspension. Plastic stuck in thermostat of radiator as well. Pre-used sales manager ignores calls. Bought car May 31st. Car delivered off trailer and had to go straight to repair shop. Just received car back June 27th, 2025 after $2500+ repairs to get it running and still no return call from dealership.

Literally wanted to fraud the IRS Gave them an offer on a used EV, right at the IRS price limit. Their suggestion was to modify the price so it came under the sales price limit, but to charge me in other ways to make up to their original price. Per the IRS: "Pricing contingent on the value of a buyer’s trade-in or a buyer’s purchase of optional equipment; warranties or services is not allowed. Dealers cannot reduce the sales price of a used clean vehicle to determine if the vehicle is eligible for the credit based on a trade-in transaction or mandatory add-ons." Super shady. I ended up buying elsewhere.

If you love your vehicle or your money, avoid this place at all costs. What's the first thing you notice in this picture of my tire? Yeah, they wrote on all four tires on the sidewall in permanent metallic sharpie that can't be removed and sticks out like a sore thumb. In addition to this, when I showed up at the 'Promised' pickup time they told me they that the manager had left and it didn't look like my vehicle had even been touched service wise so I was unexpectedly without my primary vehicle for days. They didn't even offer reimbursement for the unnecessary rideshares I had to take to the dealership to see if my vehicle was ready after the Service department just didn't answer my calls during office hours. EXTREMELY UNPROFESSIONAL all around. You're going to pay more than you want to if you go here and will likely not be pleased with the results. To add icing on the cake, they also put the R-P (Rear-Passenger) sharpie marked tire on the Rear-Driver side so I am really doubting the integrity of the tire rotation/alignment/balancing they 'performed'.

The salesma was nice older guy didny get his name n he gave me a test drive on new jeep gladiator. When finish that test drive n talk about number I did tell him right know just looking for the best price n I will finest with my bank. His manager came out to table n was very pushy on me buying car now i told would do threw my bank he say why not now then got upset n was on his phone n stop pay attention while still being table he had bunch tattoos on his arm he was rude n very pushy

I would give 0 stars if possible. Left bolts in my cup holder and I had to ask them to finish the job. Had my jeep for 1 week to fix a water pump. Tried getting away with replacing gasket only knowing I would have to be back for a water pump. Also quoted 1200$ to replace my batteries. Came home and put in new batteries in less than 20 min. I am a female finance advisor not a mechanic so what the heck? Don't trust this place woth your car!

I would give ZERO stars if possible. Worst service in my entire life. I should have read previous reviews that raised similar concerns. For diagnostics, they took three days without contacting us. When we tried to reach out, they promised to call back but never did. Visiting in person was equally frustrating as their system was down, which was the same excuse we got last week. Attempts to contact the service manager or manager on duty were unsuccessful. Despite being told a manager would call us, it never happened. They charged for diagnostics without explaining what was done or providing a diagnostic report. They even suggested replacing the camera without a diagnostic report. When we asked for a quote to replace a part, they said labor charges would be extra on top of diagnostics ($299), which is not true in auto repair. It seems like NO ONE CARES at this dealership. This was one of the worst experiences of my life.

My Wife and I were looking for a 2023 Chrysler Pacifica and we are so happy we came here to do business. They’re very informative about the buying process and explained how the financing with a trade in worked. They gave me more than I thought for my trade and we couldn’t be more happy with our purchase.Ask for Praj he is the best and I will tell all my friends about him!

Worst service in my entire life. One repair sent home was obviously not tested and did not work at all (and they refused to not charge me fully for parts and labor). Another similar situation, problem misdiagnosed, still charged for labor and parts for something not needed or that did not help. They do not stand behind theur work, and the technicians are completely incompetent. They have no problem charging for parts and labor that are absolutely not needed. Be careful here.

No one cares about post sale services. Particularly not at this dodge Stevens Creek Chrysler Jeep Dodge dealership.