Stevens Creek Toyota

I am a new customer to Steven's Creek Toyota and I am here to give great kudos to Josh Pourkhorsand and Lance Nguyen for their patience and diligence to their jobs. Even though I had never personally met Josh, I texted with him about my interest in buying a new Toyota Prius and he was ON TOP of it, to say the least. As soon as there was a matching car being delivered, Josh texted me, held it for me, negotiated with me and made the whole experience EASY. His manner is easy going and not 'high-pressure-sale-vulture.' I liked him immediately. Patient and great sense of humor put me at ease. Josh explained all the ins and outs of the car. Got it washed and detailed before I bought it. If I need anything, Josh made me feel that I could call him at anytime. Lance gave me the same feeling! He works in the Finance department and he was patient and had a great sense of humor also. He carefully explained all the pre-payment of service work and, even though I was initially resistant to the up-sell, it was obvious me that the pre-paid maintenance package just made good common sense. Great team. Also the guys behind the big counter, Jack Joseph, Mark, "The Bus Driver" (I can't remember his name), all of them had a great sense of humor and contributed to the easy going feeling of this dealership. They all seemed to love their jobs and were HAPPY to be there. And... of course, the Prius I bought from SCT is just what I wanted. I will be returning to SCT for the next 6 years for maintenance so this good-natured, positive atmosphere was so refreshing. I had been to a dealership prior to this (nearest to me - I'll leave it to you to map it) and my treatment was FAR less helpful. I was not made to feel important. Even though I had regularly communicated my desires to a sales agent there, I was always put in the position of having to initiate the inquiries regarding their deliveries. My desires were not kept track of and I was not treated specially. I did not get the 'treated-as-family' feeling that I got from Steven's Creek Toyota. I made the right choice the SCT team. One happy customer. --John, from Los Gatos ;)

They were great. I’m in MN and they are in Cali. They took care of the shipping aspect. Very happy

In November me and my pregnant girlfriend bought a car from stevens creek Toyota in San Jose. In the beginning of March the transmission completely went out. They sold us a LEMON CAR. They are refusing to do anything about it. Won't fix the problem, won't take the car back, won't give us our deposit back, won't get us into a new car at a discounted price. NOTHING. We got this car for a reliable family car. Now we have a 3 month old baby with no way of getting to work or doctor appointments. No funds to fix this extremely expensive problem that has our car in "totaled" status. We should have known something wasn't right about this transaction as soon the brakes went out the SAME WEEK we got it. I don't recommend anyone going to this location. Drive over the hill to the Santa Cruz Toyota instead where they actually care about their customers and their well being. I want a refund to take my business to Santa Cruz Toyota or at the very least a replacement in a car that will truly be reliable for my family.

It started with a leak. Something was dripping on the driveway. I had someone look at it to see what it was and they said the valve cover gasket was leaking and should be replaced, and possibly the spark plugs would need to be replaced as well. When they went in thinking they would replace it, they found this glue/silicone substance on the coils where clips should be and said they couldn't work on my car. The only place that has ever changed my spark plugs before was Stevens Creek Toyota, which is where I also bought the car. When I went to them and showed them pictures, at first they denied it, and said they'd need to talk with the techs. One of the Service Advisors told me their techs would NEVER do this and said, "how do we know someone else didn't do this? The last time we worked on it was a year and a half ago." I felt like he was accusing me of lying about it. It turns out they spoke with the tech who worked on my car and he said he didn't remember specifically, but they've seen this done before and if it was like that they would have put it back the way it was or they could have done it to make sure it held securely. Once that was shared, they finally agreed to fix the clips that were glued down and the service advisor apologized. I had to take it in for inspection, which found 4 out of 6 clips were glued. It took a week for parts to come in and then I was scheduled a week out from that. So it's been three weeks driving around with a leaking gasket. They agreed to replace the clips for free and give me a loaner car. I asked if they could fix the gasket and spark plugs for me as a courtesy. The manager never called me back and ignored my emails. My service advisor said there was no way they would do it for free and offered a discount. Their hourly service rate is $290 and he offered $40 off that. Not even half! The total for them to fix the gaskets and seals would be over $1400 and they didn't even give me an itemized quote! When I requested it, they sent and they claim it would take 5 hours to do the work when I was told by the previous mechanic (who couldn't work on it because of THEIR xx work) that it would take about 2 hours. I've been driving for weeks now, commuting from Tracy to San Jose with a small child. No other dealership or mechanic would even touch that part of my car, but they don't seem to care. I've copied Service Manager and the General Manager on every single email. Neither has ever responded, even when I wrote to them directly. This is one of the worst experiences I've ever had with a service oriented business. They are the reason dealership service departments have such a bad reputation. I just want to drive a safe and dependable car. They're trying to break the bank.

The service department at Stevens Creek is absolutely wonderful. They recently repaired my Corolla Cross, which had an issue due to faulty service at a different dealership. Everyone at Stevens Creek was professional and helpful, they communicated with me at every step and they ensured that the other dealership covered the costs of the repairs. I cannot thank them enough for all they did to make a difficult situation better. Everyone was great, but special thanks to Makan Ardalani and Adam Esquivel who really went above and beyond to help me.

I came home really happy after being able to get a beautiful Honda odyssey. All this would not be possible if Tim where not there.He did everything so we can get our van at a good price, he was there bringing us snacks and water since the whole process took a while. I don't have words to express how grateful we are with him. Just ask or look for Tim to show you the car you want to buy, and you will not be regret of doing it. He is a great person and a very nice guy. I just say tku very much Tim, for helping us to do this posible. And I hope you get a lot of clients after this review. Hope to see you soon to get a service there or just to say hi to you.

Updating my review on the service department. I was contacted by Makan Ardalani who was amazing. They looked at my Rav4, inspected all of the brakes, ensured it was safe and even offered free detailing. Makan really made me feel heard regarding my concern with the brakes sound, and after the team re-looked at the brakes, I am no longer hearing any noises. I am hoping Makan gave feedback to the service dept regarding listening to folks' concerns, and I will definitely give this service department another try.

I bought my 2018 Toyota Tacoma Trd from Stevens Creek Toyota unfortunately I was involved in a vehicle accident. The repair shop had my truck for about a month. I received it on Friday and I took it on a long drive The following day when I arrive back home oil was leaking. I drove straight to Stevens Creek Toyota. they asked if I had an appointment I said no it was an emergency, the person that greeted me said there’s nothing they can do for me. I will never go back or do business with them again , I drove to Sunnyvale Toyota and they helped me right away , their technicians found the leak and worked with my Insurance company because I wasn’t at fault for the accident, Sunnyvale Toyota turned a horrible experience into something positive.

I had a great experience at Stevens Creek Toyota. Would highly recommend this low pressure, friendly dealership

I tried to buy a Toyota Camry in August 2023 from them. I got a text with invitation to come and purchase the vehicle. To my disappointment the vehicle was sold to someone else <30 min before I arrived. I was waiting for this vehicle for three weeks as it was held in Benicia port, and they still sold it to someone else.