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Worst place to buy a car. I wanted to give no stars but that option was not available. Actually it is ‘0’ stars. It was my first experience with Capitol... Toyota and the conclusion is that they don’t make a deal on the price and terms which they give you first and suddenly change it right before you go to finance to sign the deal. It was the waste of my 2 hours and couple of visits to them. I have been very clear from the very first interaction that what I want and expect. It was no pressure to them to agree, if they would have told me that they cannot match first time, it would have been time saver for me and them. But they want you to pay more and run tricks to keep you waiting and invest as much time as possible so that you then agree on there terms. This is not the type of customer service I expect. No respect of the time and effort of a customer is making towards them. I AM NOT GOING TO BUY ANY CAR EVER FROM CAPITOL TOYOTA AND WILL GIVE THE SAME ADVICE TO ALL MY FRIENDS AND FAMILY.
I inquired about a Prius that they didn't have in stock. They asked if I wanted a call back, I said politely no thanks. Now I've been hounded by Jerry... at Toyota the last week with phone calls. When I finally picked up expressing my annoyance with their sales tactics, I was met with a snarky sarcastic attitude by this man. Go elsewhere as this Toyota dealership isn't representative of most dealers.
I had an excellent experience in my car purchasing experience at Capitol Toyota. I looked at the car the weekend before during the big Memorial Day Sale... at another dealer, and was very close to purchasing it until a friend advised me to check out cars.com. In doing so, I was able to get a quick assessment of the exact car I wanted at the best price. I found Capitol Toyota, and my sales representative Gordon Holscher, to be the fairest, as well as exceedingly professional from the first email, to the last walk-through with my vehicle. Job well done! Thanks Gordon!! :)
Cheating, lying and RUDE You call them, Cheating sales manager Chris( actually he was not manager) will say ''What's up". Don't waste your time. All... the info they gave us was FAULT.
I bought a Mazda SUV in Capital Toyota, they were cheating from the beginning to the end. The car is totally a piece of junk. I sold that car a few month... later. I will never buy a car here.
We bought a NEW mini van there on July 4th. When we waiting for the test drive and had look at a car, it spent almost 2 hours. The sales explained that... because of construction. OK, we finally got the car and signed docs. The sales never gave you any VIN history or something similar. When we went home to check the ca history, we found that this dealer gave us a car sitting on their parking lot more than 300 days. other cars, same brand and type and same color, most just less 6 months history. when we back to talk about the change or return, you can imagine. TO anyone want to do business with this dealer, please check the VIN before you buy, even a new car. They may trick you anytime.
My name is Maggie and I am really disappointed with the services I received from Capitol Toyota service center. I dropped my car on Wednesday at 2 pm.... They told me that we have to leave the car over night which was ok with me. I called next day and they Schedule the time to pick me up. They did not call me back. I called few times to make sure I am on their pick up list and each time I was told that you will be picked up. Finally at their closing time which was my last call the guy named David (assistantManager) which was very rude and disrespectful told me that there is no service at this time. I am not going to take my car over there any more and not recommending to anyone.
I had my 2012 Corolla LE receive the 15K maintenance service on 5/19/2016 and was very satisfied with service advisor Gabriel Garcia. He called to tell... me the car was ready when he told me he would. He was pleasant to talk with and I appreciated his attitude and service.
Thank you so much for your help and very great deal on my new car Mr .Stephen Tran ¿
We helped our 22 year old daughter purchase her first car from these people - a certified 2013 Corolla. In less than 2 weeks she had to have it towed back... to them for repairs. Despite the assurances of how well Toyota stands behind their products, they have not stepped up to the plate to own their problem and take care of it as they should have. This has been the WORST car experience we have ever had. I wish we had insisted on a Honda. There we would have been taken care of. In addition, Toyota refused to help us either. DO NOT PURCHASE A CAR FROM THIS DEALER OR FROM TOYOTA AT ALL. THEY DO NOT DESERVE YOUR BUSINESS!!
Hi LGFan, If you still have an issue, our customer relations mgr Toni is available at 408 979-4020 to discuss your matter. best regards, anna