Capitol Toyota

Tried to rate on Yelp but could not. Jimmie Khau sold me a Toyota Camry LE on December 28 and did an excellent job. He was knowledgeable, courtesy, listened to my needs, but most of all he was direct and honest. Sam Nicolas was very knowledgeable and supportive in handling in the finance details.

By far the worst customer service I have ever experienced. Vinnie, the freakin dealership manager, held my 2022 Supra A91-CF Edition for 11 days while they "inspected" the engine for oil damage. Not only did they deny my entire warranty without proper evidence, but they never had any equipment to perform the engine repairs to begin with, and the 11-day hold resulted in rust caused to my engine block. Vinnie, if you're reading this, go xxxx yourself. You are an incompetent human who doesn't know a xxxx thing when it comes to customer service. You lied straight to my face on multiple occasions. You verbally promised me a free rental, only to immediately go back on your word the moment I took my car to a more reliable and professional mechanic. I can only imagine how many other unfortunate customers you fed the same xxxxxxxx lines to me. You xxxxing suck Vinne. Never take your car to Capitol Toyota. They don't deserve your business.

This review is specifically for the service department. In specifics the rude and insulting employee that such a great brand calls their Fixed Operations Manager. Bill Morrow, is the most inconsiderate and disrespectful human being I have ever had the experience of talking to on the phone. We bought a $45k car less than a month ago, something on the door broke, we took it to Capitol Toyota and everything hit the fan from there. First they told me to go back to the dealership that we purchased it from even though they are ALSO TOYOTA!!! I left a message asking for a Service Manager or General Manager to return my call. Within 1/2 an hour I get a phone call from Bill who left me in tears!!! I tried to explain to him how I didn't understand how it wasn't a warranty issue when we pushed a button and the item broke. If the item was made the way it was supposed to, it would have never happened. Bill claimed it was "excessive force" when I asked him to clarify what that meant he said "well you pushed the button." I told him that was ridiculous how they take care of their customers. I told him I am pregnant and this was causing me stress to which he replied, " you are causing yourself the stress, I didn't do anything." I was appalled that he answered me this way. I tried to ask him something and he cuts me off saying, "NO! NO! NO!" I told him I would be contacting corporate to lodge a complaint and he said "If you want to call Toyota and lie that's on you" I confirmed with him that he was calling me a liar and he replied, "those are your words not mine." I am disgusted that a "manager" would talk to a customer in such a way. Capitol Toyota I am sure you can find someone way better to fill this role. The dealership I purchased the car from specifically told they don't want to help you because they don't want to take the fall for it. Bill refused to indicate the broken piece as a warranty issue because we pushed a button and it broke. If the bracket wasn't defective it wouldn't have broken in the first place. @toyota #toyota

I took my car for a recall, and was declined of a rental/loaner “because they had the airbag inflator in stock”, that I have to leave the car and pick it up in the afternoon.

The process was painfully long. They didn't have a printer on site and the person who had to handle the financial side was more than an hour late to work. So spend hours more than I needed to. Also, the rep told me the car had navigation which it didn't. Then I was told it could be added after market. Which now they say it can't. If I had known I would not have purchased it.

The following details my recent experience with Capitol Toyota. In short, the dealership did not honor the first paid reservation on an incoming vehicle, instead superseding it with a second reservation. On August 28th of 2020 I reserved a 2020 Rav4 hybrid in Lunar Rock exterior, Light Grey interior with Raymond McMorris at Capitol Toyota. This included a signed and dated intent to buy for agreed upon MSRP pricing and a $500 deposit. I was told to expect delivery within a week most likely, but potentially a bit later. A week later on the 4th of September I attempted to contact Raymond via text and e-mail for an updated arrival estimate. After having not heard back a day later on the 5th of September I called the dealership to request an update. I was eventually connected with Mike, who had answered my initial inquiry a week earlier and connected me to Raymond. I was told that the car was expected to arrive on the 10th, but that he didn't see a name on the reservation in the system. This confused him as he recalled talking with me the week before and hence he called back a few minutes later after checking further on the reservation and discovering that it was not reserved in my name. I was told to expect a follow-up call the next day as the managers required to look into the issue had already gone home for the day. The next morning I received a call as expected, but not with the news I'd wanted to hear. The story I was told by both Raymond and his manager Ross was that I had done everything right and they have the paper record of my reservation and deposit, but that despite Ross having entered the reservation into the computer system it had not saved the reservation. Since the reservation was supposedly not entered into the computer system, another customer was allowed to reserve the vehicle a day later. I was told that the general manager decided to honor the reservation of the customer in the computer system despite the fact that they had written records of my prior reservation and deposit. I was then told that they had searched incoming inventory and that they could swap with another dealer to obtain one of the next matching vehicles to be made, but that it wouldn't arrive for at least a month. I declined as that was outside my purchase window which had started at the end of June. During that June-August period this was only the third Rav4 hybrid of that color combination to show up in California, and the first that was not already reserved at the time that it appeared on a dealer website. There were a few more showing up during that time from in Oregon, Washington, and Idaho, but again most were already reserved by the time I inquired. My point being that Rav4 hybrid supply as a whole during this time frame was limited, and the particular color combination we wanted was both quite rare and in demand. Clear evidence of such being that some other local Toyota dealers had begun listing their Rav4 hybrids at $2.5k above MSRP. With that in mind, is it possible that human error was at fault and my reservation didn't get saved in to the computer system? Certainly. But the general manager's decision not to honor the first reservation made once their error was brought to light casts doubt on that story. Yes, they are going to have an unhappy customer regardless of which reservation they choose to honor. However, I would at least understand their situation had I been told that, due to a mistake on their part, the car had already been reserved at the time I had placed my reservation and hence they were cancelling my reservation and honoring the first reservation made. The only reason I can think of for their decision to honor the second reservation despite agreeing that I was the first customer is that there was no mistake at all - they have given me no reason not to believe that the reservation on the vehicle was changed to a customer who agreed to pay above MSRP.

A couple of days before July 19th, I spoke with a sales representative confirming if a 2020 Rav 4 XLE vehicle was at the dealership. I was told yes and scheduled an appointment because I was coming out of town. The sales rep informed me that if the vehicle or additional models similar to the one requested were sold I would get a notification (email wording pasted below). Well on July 19th I was at the dealership and was informed all models were sold. I told the sales reps, hanging out in front, that I spoke to a sales rep prior and did not receive a notification of any change to inventory and online the vehicles were still listed. They told me the vehicles were sold a couple of days ago and won't be getting any for another 2 weeks. I called the sales rep that assisted me and only got a voice-mail after two missed calls. This was a very disappointing experience all around and I would not recommend this dealership based on my experience. "If your situation changes at any point prior to your scheduled appointment, please give me a courtesy call at (408) 506-0358 prior to your pre-set appointment and I will do the same for you if this vehicle is sold."

Worst place to buy a car. I wanted to give no stars but that option was not available. Actually it is ‘0’ stars. It was my first experience with Capitol Toyota and the conclusion is that they don’t make a deal on the price and terms which they give you first and suddenly change it right before you go to finance to sign the deal. It was the waste of my 2 hours and couple of visits to them. I have been very clear from the very first interaction that what I want and expect. It was no pressure to them to agree, if they would have told me that they cannot match first time, it would have been time saver for me and them. But they want you to pay more and run tricks to keep you waiting and invest as much time as possible so that you then agree on there terms. This is not the type of customer service I expect. No respect of the time and effort of a customer is making towards them. I AM NOT GOING TO BUY ANY CAR EVER FROM CAPITOL TOYOTA AND WILL GIVE THE SAME ADVICE TO ALL MY FRIENDS AND FAMILY.

I inquired about a Prius that they didn't have in stock. They asked if I wanted a call back, I said politely no thanks. Now I've been hounded by Jerry at Toyota the last week with phone calls. When I finally picked up expressing my annoyance with their sales tactics, I was met with a snarky sarcastic attitude by this man. Go elsewhere as this Toyota dealership isn't representative of most dealers.

Cheating, lying and RUDE You call them, Cheating sales manager Chris( actually he was not manager) will say ''What's up". Don't waste your time. All the info they gave us was FAULT.