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The following details my recent experience with Capitol Toyota. In short, the dealership did not honor the first paid reservation on an incoming vehicle,... instead superseding it with a second reservation. On August 28th of 2020 I reserved a 2020 Rav4 hybrid in Lunar Rock exterior, Light Grey interior with Raymond McMorris at Capitol Toyota. This included a signed and dated intent to buy for agreed upon MSRP pricing and a $500 deposit. I was told to expect delivery within a week most likely, but potentially a bit later. A week later on the 4th of September I attempted to contact Raymond via text and e-mail for an updated arrival estimate. After having not heard back a day later on the 5th of September I called the dealership to request an update. I was eventually connected with Mike, who had answered my initial inquiry a week earlier and connected me to Raymond. I was told that the car was expected to arrive on the 10th, but that he didn't see a name on the reservation in the system. This confused him as he recalled talking with me the week before and hence he called back a few minutes later after checking further on the reservation and discovering that it was not reserved in my name. I was told to expect a follow-up call the next day as the managers required to look into the issue had already gone home for the day. The next morning I received a call as expected, but not with the news I'd wanted to hear. The story I was told by both Raymond and his manager Ross was that I had done everything right and they have the paper record of my reservation and deposit, but that despite Ross having entered the reservation into the computer system it had not saved the reservation. Since the reservation was supposedly not entered into the computer system, another customer was allowed to reserve the vehicle a day later. I was told that the general manager decided to honor the reservation of the customer in the computer system despite the fact that they had written records of my prior reservation and deposit. I was then told that they had searched incoming inventory and that they could swap with another dealer to obtain one of the next matching vehicles to be made, but that it wouldn't arrive for at least a month. I declined as that was outside my purchase window which had started at the end of June. During that June-August period this was only the third Rav4 hybrid of that color combination to show up in California, and the first that was not already reserved at the time that it appeared on a dealer website. There were a few more showing up during that time from in Oregon, Washington, and Idaho, but again most were already reserved by the time I inquired. My point being that Rav4 hybrid supply as a whole during this time frame was limited, and the particular color combination we wanted was both quite rare and in demand. Clear evidence of such being that some other local Toyota dealers had begun listing their Rav4 hybrids at $2.5k above MSRP. With that in mind, is it possible that human error was at fault and my reservation didn't get saved in to the computer system? Certainly. But the general manager's decision not to honor the first reservation made once their error was brought to light casts doubt on that story. Yes, they are going to have an unhappy customer regardless of which reservation they choose to honor. However, I would at least understand their situation had I been told that, due to a mistake on their part, the car had already been reserved at the time I had placed my reservation and hence they were cancelling my reservation and honoring the first reservation made. The only reason I can think of for their decision to honor the second reservation despite agreeing that I was the first customer is that there was no mistake at all - they have given me no reason not to believe that the reservation on the vehicle was changed to a customer who agreed to pay above MSRP.
A couple of days before July 19th, I spoke with a sales representative confirming if a 2020 Rav 4 XLE vehicle was at the dealership. I was told yes and... scheduled an appointment because I was coming out of town. The sales rep informed me that if the vehicle or additional models similar to the one requested were sold I would get a notification (email wording pasted below). Well on July 19th I was at the dealership and was informed all models were sold. I told the sales reps, hanging out in front, that I spoke to a sales rep prior and did not receive a notification of any change to inventory and online the vehicles were still listed. They told me the vehicles were sold a couple of days ago and won't be getting any for another 2 weeks. I called the sales rep that assisted me and only got a voice-mail after two missed calls. This was a very disappointing experience all around and I would not recommend this dealership based on my experience. "If your situation changes at any point prior to your scheduled appointment, please give me a courtesy call at (408) 506-0358 prior to your pre-set appointment and I will do the same for you if this vehicle is sold."
I had an excellent experience in my car purchasing experience at Capitol Toyota. I looked at the car the weekend before during the big Memorial Day Sale... at another dealer, and was very close to purchasing it until a friend advised me to check out cars.com. In doing so, I was able to get a quick assessment of the exact car I wanted at the best price. I found Capitol Toyota, and my sales representative Gordon Holscher, to be the fairest, as well as exceedingly professional from the first email, to the last walk-through with my vehicle. Job well done! Thanks Gordon!! :)
Worst place to buy a car. I wanted to give no stars but that option was not available. Actually it is ‘0’ stars. It was my first experience with Capitol... Toyota and the conclusion is that they don’t make a deal on the price and terms which they give you first and suddenly change it right before you go to finance to sign the deal. It was the waste of my 2 hours and couple of visits to them. I have been very clear from the very first interaction that what I want and expect. It was no pressure to them to agree, if they would have told me that they cannot match first time, it would have been time saver for me and them. But they want you to pay more and run tricks to keep you waiting and invest as much time as possible so that you then agree on there terms. This is not the type of customer service I expect. No respect of the time and effort of a customer is making towards them. I AM NOT GOING TO BUY ANY CAR EVER FROM CAPITOL TOYOTA AND WILL GIVE THE SAME ADVICE TO ALL MY FRIENDS AND FAMILY.
I inquired about a Prius that they didn't have in stock. They asked if I wanted a call back, I said politely no thanks. Now I've been hounded by Jerry... at Toyota the last week with phone calls. When I finally picked up expressing my annoyance with their sales tactics, I was met with a snarky sarcastic attitude by this man. Go elsewhere as this Toyota dealership isn't representative of most dealers.
Cheating, lying and RUDE You call them, Cheating sales manager Chris( actually he was not manager) will say ''What's up". Don't waste your time. All... the info they gave us was FAULT.
I bought a Mazda SUV in Capital Toyota, they were cheating from the beginning to the end. The car is totally a piece of junk. I sold that car a few month... later. I will never buy a car here.
We bought a NEW mini van there on July 4th. When we waiting for the test drive and had look at a car, it spent almost 2 hours. The sales explained that... because of construction. OK, we finally got the car and signed docs. The sales never gave you any VIN history or something similar. When we went home to check the ca history, we found that this dealer gave us a car sitting on their parking lot more than 300 days. other cars, same brand and type and same color, most just less 6 months history. when we back to talk about the change or return, you can imagine. TO anyone want to do business with this dealer, please check the VIN before you buy, even a new car. They may trick you anytime.
My name is Maggie and I am really disappointed with the services I received from Capitol Toyota service center. I dropped my car on Wednesday at 2 pm.... They told me that we have to leave the car over night which was ok with me. I called next day and they Schedule the time to pick me up. They did not call me back. I called few times to make sure I am on their pick up list and each time I was told that you will be picked up. Finally at their closing time which was my last call the guy named David (assistantManager) which was very rude and disrespectful told me that there is no service at this time. I am not going to take my car over there any more and not recommending to anyone.
I had my 2012 Corolla LE receive the 15K maintenance service on 5/19/2016 and was very satisfied with service advisor Gabriel Garcia. He called to tell... me the car was ready when he told me he would. He was pleasant to talk with and I appreciated his attitude and service.