Reviews
Mr. Gama and Eddy were amazing in getting me into my new...
Mr. Gama and Eddy were amazing in getting me into my new Jeep Cherokee!! Vehicle of my dreams and their service was excellent! Recommend fully!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! We are delighted to know that you had a good experience with our Sales Team, especially Gama and Eddy. We appreciate you recommending us at Laredo Dodge Chrysler Jeep, and we hope that you will continue to visit us!
Never going back to Laredo DCJR
We bought a $56k used Alfa Romeo, bad worn tires which they they said they would look into if they could get replaced, nothing. Before we bought told them about a "front collision off" light being on, they said it was normal, I get home go over owners manual and see that its an issue that has to be done at the dealership. Then after a week of taking delivery, check engine light comes on. Sopke to salesman and they didn't do anything. They just want to sell and not worry about anything after that. Never going back again. I left bad review on goggle as well Mr Rubio from the dealership replied to email him and never got a reply, they only replied to the bad review on goggle so people see they are doing "something" about it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jose, Thank you for bringing this to my attention. Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your feedback further. Can you please email me at a time that is convenient for you? I hope to hear from you soon. Best, Ernesto Rubio ernestorubio@laredododge.com
Worst service ever. Take them more than 3 days, even with...
Worst service ever. Take them more than 3 days, even with appointment to check my car. it isn’t the first time. Less than Poor
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Samantha, Thank you for sharing your feedback with us. It's very important to me that we always provide our guests with excellent customer service. Would you please reach out to me at your earliest convenience so we can discuss this further? Thank you! Joel Hernandez joelhernandez@greenway.com
Poor customer service
The person helping me said she can”price match” the car I saw a post through Carfax for a specific car and they were trying to upsell me mind you that car was being sold at this dealership the car had a defective sunroof, broken Visor to close on cup holders , black oil when we checked to see if it had an oil change and a/c wasn’t cooling came out hot. Manger “tried “ giving us a $2000 discount which was the reason for the “price change “ which brought a 2010 car with all those defects at 9,900 😳 . We were willing to pay cash but the communication and offer was just not there don't recommend this dealership.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Gama was awesome!!!! Really recommend going to him for...
Gama was awesome!!!! Really recommend going to him for great service on vehicle purchase!!! Everything went smoothly with auto sale. If you need a car, definitely come to Laredo Dodge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review and rating! We are happy to know that you had a 5-star experience with us and with the help of Gama. We hope that you will continue to visit us at Laredo Dodge Chrysler Jeep!
2015 bmw
Hector was very friendly he helped me get my dream car for a very good price and very low monthly payments he told me the features of the car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mario, we appreciate your kind words with Hector! We appreciate your business and are here anytime you need help.
Super Shady - Bait and Switch
Classic Bait and Switch, you might see a nice vehicle on their web page but good luck on them actually having it there, super sketchy - avoid
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Steve, Transparency is very important to us. I regret to learn that the vehicle in which you were interested was sold before you had the chance to view it. If you would like to further discuss this, please contact me. Best regards, Ernesto Rubio ernestorubio@laredododge.com
Excellent service
Great customer service. Really friendly environment. Salesman Fernando Mercado knew what he was doing and helped us find exactly the car we were looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for your feedback in regards to our services! We are so glad Fernando has provided you with excellent care. If there is anything else we can do for you, please do not hesitate to reach out to us directly. We welcome you again!
Car and truck
Ram are sales person and eddy finance help my wife and I get into vehicles we wanted.. thanks guy for everything. Highly recommended to anybody in the market for a new/used vehicle..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you so much for taking the time to share your feedback for us! We are delighted to see you had such an amazing experience working with Lelo on your purchase. If there is anything else we can assist you with, please do not hesitate to let us know. We welcome you back again!
New Car
Neto, Ricky and Eddy were amazing with helping me find a better vehicle . I struggled for two years with my Jeep renegade and they were finally able to help me when others couldn’t.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We were glad to assist you, Krystal. The team will be happy to know that your issue is resolved. We are always here to help so stop by at any time.