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Laredo Dodge Chrysler Jeep Ram

(109 reviews)
Visit Laredo Dodge Chrysler Jeep Ram
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
New (956) 242-7477 (956) 242-7477
Used (956) 948-2237 (956) 948-2237
Service (956) 948-2228 (956) 948-2228

Reviews

(109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Laredo Dodge Chrysler Jeep Ram from DealerRater.

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Great experience

I was looking to buy a 4x4 truck and thanks to Mr Fernando Mercado the experience went very smoothly and quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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High Pressure Sales

This dealer tries all the textbook high pressure sales tactics such as focusing on monthly payments, four square sales pitch. they would ask me "what kind of offer i wanted" i would reply "just give me your best", we would talk in circles but obviously they had more room to work with based off what the salesman was saying and his persistence in trying to goad me into giving him a specific number. I told him if he cant do any better just say so and i would shop around, if they had the most reasonable offer i would come back. I was particularly offended that they had the audacity while negotiating over the phone to claim that i was treating them unfairly by talking to other dealers to see if they could beat their offer. In the end i decided I would be better off taking my business elsewhere. that being said, i enjoy tough negotiations and do appreciate the salesman's persistence and must say that aside from the negotiations over the phone he was very courteous (maybe he was having a bad day or perhaps his manager wasn't giving him much to work with)

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome service

I purchase a used vehicle from this dealership and it was a great experience. Vince was awesome and the process was quick and painless. They allowed us to search for the right car and then helped us with the financing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Trying to buy a commercial vehicle and already bad service

I was a potential new customer and already felt as if I was a bother to the Internet manager. No thanks, made my purchase elsewhere

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Terrible Service

Constantly lying to customer's about the status of the vehicle. Months spent in the dealership trying to figure out the problem and repairs that have me going back in the next week to start the arduous process all over again. Worst is they are the only dealership around so I don't have a choice. My next vehicle sure won't be a Chrysler I can tell you that. Horrible.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Worst dealer ever

It took 3. Months to install a new engine. Took it out of there and it was a danger to drive my truck. Took it to a local shop and they found a lot of stuff loose. I could DIE. WORST DEALER EVER.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good customer service

First time buying a car, and thanks to osiel it was an amazing experience very attentive, helpful, and friendly saleman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thanks Ulises helping us buying car

Thanks to Ulises in sales for helping find perfect car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service

My experience at Laredo Dodge was a great one! Salesman Meme Palacios assisted not only me but my brother and mom with new vehicles. Very professional and his customer service was excellent. We left the dealership very happy and with 3 vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy with my new vehicle and service

I have been a jeep owner for the past 9 1/2 years.., was thinking of changing model this year 2015, but paid a visit with mr. Jon Hernandez Was able to convince me into continuing my tradition.... I am very happy with my new jeep... Since being a customer, never had had a call from my seller to see how I was doing and if I had any questions... Mr. Hernandez will definitely recommend you in the future. Laredo Dodge Chrysler jeep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.