Reviews
Great experience
I was looking to buy a 4x4 truck and thanks to Mr Fernando Mercado the experience went very smoothly and quick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
High Pressure Sales
This dealer tries all the textbook high pressure sales tactics such as focusing on monthly payments, four square sales pitch. they would ask me "what kind of offer i wanted" i would reply "just give me your best", we would talk in circles but obviously they had more room to work with based off what the salesman was saying and his persistence in trying to goad me into giving him a specific number. I told him if he cant do any better just say so and i would shop around, if they had the most reasonable offer i would come back. I was particularly offended that they had the audacity while negotiating over the phone to claim that i was treating them unfairly by talking to other dealers to see if they could beat their offer. In the end i decided I would be better off taking my business elsewhere. that being said, i enjoy tough negotiations and do appreciate the salesman's persistence and must say that aside from the negotiations over the phone he was very courteous (maybe he was having a bad day or perhaps his manager wasn't giving him much to work with)
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Awesome service
I purchase a used vehicle from this dealership and it was a great experience. Vince was awesome and the process was quick and painless. They allowed us to search for the right car and then helped us with the financing
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Trying to buy a commercial vehicle and already bad service
I was a potential new customer and already felt as if I was a bother to the Internet manager. No thanks, made my purchase elsewhere
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Terrible Service
Constantly lying to customer's about the status of the vehicle. Months spent in the dealership trying to figure out the problem and repairs that have me going back in the next week to start the arduous process all over again. Worst is they are the only dealership around so I don't have a choice. My next vehicle sure won't be a Chrysler I can tell you that. Horrible.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Worst dealer ever
It took 3. Months to install a new engine. Took it out of there and it was a danger to drive my truck. Took it to a local shop and they found a lot of stuff loose. I could DIE. WORST DEALER EVER.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good customer service
First time buying a car, and thanks to osiel it was an amazing experience very attentive, helpful, and friendly saleman.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Ulises helping us buying car
Thanks to Ulises in sales for helping find perfect car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service
My experience at Laredo Dodge was a great one! Salesman Meme Palacios assisted not only me but my brother and mom with new vehicles. Very professional and his customer service was excellent. We left the dealership very happy and with 3 vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy with my new vehicle and service
I have been a jeep owner for the past 9 1/2 years.., was thinking of changing model this year 2015, but paid a visit with mr. Jon Hernandez Was able to convince me into continuing my tradition.... I am very happy with my new jeep... Since being a customer, never had had a call from my seller to see how I was doing and if I had any questions... Mr. Hernandez will definitely recommend you in the future. Laredo Dodge Chrysler jeep
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car