Mann Chrysler Dodge Jeep Ram

The car was not at the location we were told we had to drive an extra 50 miles back to our home to the location where it was when we got there they didn’t know they had it when they finally found it. It was in the back with three or four so-called mechanics, trying to work on it to try to get the top to go all the way down. It wouldn’t start without a jumper. It was a piece of junk. I will never do business with man again.

I just bought a used car at this dealership. They told me originally on the phone that they could help me get the car home since I live about 3 hours away. I showed up in person to purchase the car, then when I was ready to leave they said they didn't have anyone to bring the car to me. So I purchased the car on Saturday and didn't get the car until Monday and then I had to meet them halfway, they didn't even bring the car directly to me and I still got charged for the delivery. Once we started to drive the car home we noticed that there were no brake lights on the car and one of the front headlights did not work. I called the dealership and they were very unconcerned and said that I just needed to take the car to Advanced Auto and they could change the bulbs, I did and that is not the problem. Now the car is in the shop and we can not even drive the car less than 2 hours of having the car. This dealership is awful and I would NEVER EVER buy a car from them and would recommend no one else does either. I was assured that the car had passed inspection and I find it hard to believe that is true because I'm pretty sure you should be able to see that brake lights and a front headlight is not working. Very very unhappy with this dealership.

Not very good they couldn't help or didn't want to try on my income but I understand they put to make money and my income not enough to help them

Service Department is terrible have been waiting on recall part for almost a year now. Was place on list in Oct 2023 and told that only receive one part a week and that I was 20 on the list. If they only receive 1 part a week then I should've been serviced already but and now number 15 as of August 2024. Would not recommend this dealership to anyone.

Beware!! This dealership sells salvaged titled cars! Their ads are sneaky by calling them Branded Titles, when they should clearly list that they are selling a car with a rebuilt or salvaged title. I would not have wasted my time contacting this dealership if I had known they sell wrecked, rebuilt cars.

On an early Thursday morning drive through Kentucky, I had an engine warning indicator light come on, along with restricted engine performance (fail safe). I immediately located the nearest dealership, which happened to be Mann, and made the call no traveler wants to make. They asked if I needed assistance getting my truck to the dealership and promised to do their very best to diagnose the problem as soon as possible. I arrive at the dealership between 0830 and 0900 and by 1000, I knew the issue and it didn't look great for continuing my journey any time soon. The Team at Mann made miracles happen over the next 24 hours, finding the required part locally, going to pick it up and completing more than 8 eight hours of repair work all by the next morning. Not only did the team get the truck fixed and ready to go, but they assisted in hotel selection, finding alternative transportation, and even made some suggestions on where to grab dinner that night. Most of all, the team was just very nice and kind to a stressed out traveler. Just wish they were closer to my home in Indiana, as they would be my new dealership.

Bought a Jeep Grand Cherokee L November 2021. This vehicle falls under the Lemon Law and Chrysler is supposed to be in the process of repurchasing my vehicle. They are stalling for sure. My car has less than 5000 miles on it. It been in the shop more than 2 months that I have had it.

Incredibly overpriced and stretchy. High pressure and low low value. They also argue with people on Facebook if they say something about their crazy high prices.

Lousy experience dealing with the service manager at Richmond and mt Sterling. They did not honor factory Warranty. Mislead and lied to me for weeks. Rick ithe service manager in particular

First of all, its always important to keep valued customers that come back to do more business, but this don't seem to be one of those places. My sister, my wife, and myself have bought a vehicle here in last couple years. At first it seemed like a good place to come to but as business progressed it seemed to get worse and my last two visits have been no good. I brought my mother here to make a purchase and nobody seemed willing to help her find a car in that payment range so we left and went up the street to another lot, and she immediately drove one home. I just recently went here to trade in my Subaru that I had bought there close to a year ago and was lowballed on the trade value and asked for 3k with the trade for a GMC only 1 year newer, not knocking anything off of its sale price as well. We all know Subarus hold much better value but they didnt seem to care so I left and will not go back. I do not recommend anyone to do business here because they may get you into something the first time, if its new but after that they dont care about your business unless your puttin money in there pocket. Customers mean nothing to them, horrible business! Cant treat value customers right then you dont deserve the business, STAY AWAY