Merced VW

Reviews

2.5
(7 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great Experience

My entire car buying experience was excellent, despite all the nerves I had walking onto the lot. Adam was honest, helpful, and patient throughout the process. Together we picked the perfect car for me and I'm very happy.

4.6

Very Satisfied

Bought the VW Jetta '14 at a reasonable price. Thanks to Dominic Diaz I know my little family will be safe. Great choice of car and excellent customer service!

1.8

Contract errors, not twice but 3 times,

I agree with dchew's review. I too have two contracts with multiple changes to them. The second was to change the tax rate, and to correct the monthly lease price on my 2014 jetta. Shame on me, I just took them for their word and tonight upon closer review notice that the second revised contract has removed a $995 service contract and increased a "rent fee" by that amount. It has been 15 days today and they have not yet paid off my trade in. When I phoned to inquire was just brushed off by "don't you worry about that". Well last time I checked, I was a customer...and my financial responsibilities are my worries, not theirs to brush off. They have called for yet a third contract to be signed...and my trade in will not be paid off until I come in to sign this contract. I feel they have been less than honest, and negligent in upholding their end of our agreement. I will never again be doing business with Merced VW and I do not recommend them to anyone who is looking to purchase a vehicle.

1.0

Unethical xxxx of the eath of a dealership

They scam you from changing the price of the vehicle when asked on sales lot from when you enter into salesroom, due to the high pressure sales tactics of Robert Brummel. I did not notice on the contract the price difference change went up $2,000. I had been there for 4 hours. Warning to potential buyers, skip this place and keep driving. Horrific experience, I purchased a vehicle for 17K and it only worked for 2,300 Miles, now it needs a transmission for $3,000. I talked to Gilbert Hernandez and Robert Brummel salesman and Manager to help me out, I asked to pay the difference on a different car, or pay for part of the transmission as I felt a car working for 2,300 miles is unacceptable. The synopsis of their reply when I asked for some help is money has changed hands we don’t care. Please learn from my miserable experience at Merced VW/ Kia and spend your money else ware. Save yourself the misery of dealing with the lack of business ethics of this company.

2.0

Sadly this dealership has a Quality Control issue.. PDi...

Sadly this dealership has a Quality Control issue.. PDi & subsequent warranty work left a lot to be desired.. Plenty of BS & Smiles but that does NOT get the job done..Drive Past, much better deals just up the road.. 6 or more visits to the service department in the first couple of weeks..workmanship OMG. The vehicle was eventually taken to CentralValley Volkswagen, I was given a rental. Thereafter C/Valley has been my service destination....................its the place to go' MercedVolkswagen you are a serious letdown to VW............

1.0

Waste time - Lose Money

I tried to make a deal with this dealership. I spoke with a sales person and was quoted a price. I then spoke with the general manager and got a better price. I was given a written quote by the sales person and a verbal quote by the general manager. After agreeing to a price with the general manager. The salesman called me within an hour and backed out of the deal. He stated the owner of the business told him to do so because he didn't like the general manager's offer. A whole half a day wasted and two hours driving. There are better car dealerships out there that won't waste your time and back out of deals.

2.2

I tried to make a deal with this dealership. I spoke with...

I tried to make a deal with this dealership. I spoke with a sales person and was quoted a price. I then spoke with the general manager and got a better price. I was given a written quote by the sales person and a verbal quote by the general manager. After agreeing to a price with the general manager, Wilson called me within an hour and backed out of the deal. Wilson stated the owner of the business told him to do so because he didn't like the general manager's offer. A whole half a day wasted. There are better car dealerships out there that won't waste your time and back out of deals.