Reviews
Very nice polite accommodating staff thank you Amanda as
Very nice polite accommodating staff thank you Amanda as always for taking care of me and providing such great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Ariamny! We’re happy to hear Amanda and the team continue to provide you with polite and accommodating service. We appreciate your kind words and look forward to helping you again!
The staff at Mazda of New Rochelle are professional and
The staff at Mazda of New Rochelle are professional and friendly and try to secure you a good value on your transaction. Would recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for the great feedback. We're glad to hear our team at Mazda of New Rochelle made a positive impression and worked to get you a good value. We appreciate the recommendation!
I recently purchased a vehicle from Mazda of New
I recently purchased a vehicle from Mazda of New Rochelle, and while I had a great experience with the initial sale, my overall experience was less than stellar due to the customer service after the sale. On the positive side, the pricing for the new vehicles was very competitive, and the financing department manager was incredibly helpful in making the financing process smooth and easy. I appreciated how well everything went during the purchase. However, the service after the sale has been a major letdown. I've had multiple follow-up appointments for my car, and each one has been rescheduled at the last minute, often with no regard for my own work schedule. This has caused me to lose valuable time and days off work. Despite expressing my frustrations, all the sales representative could do was apologize and claim there was nothing they could do to help. It's disappointing that once the sale is complete, customer service seems to fall by the wayside. While I’m happy with my car, I can’t say the same for the after-sales experience. I hope Mazda of New Rochelle can improve their customer service to ensure a better experience for future buyers.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Great service and great sales team .
Great service and great sales team . The team was helpful. And they all worked together to get you on time out of the dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your great review! We're glad to hear that our team at Mazda of New Rochelle provided helpful service and worked efficiently to get you on your way. We appreciate your support and hope to assist you again in the future!
Massimo and the team at New rochelle Mazda went out of
Massimo and the team at New rochelle Mazda went out of their way to help me get my new CX-90. The team stayed late and helped me seal the deal in time for a family trip. No price gouging or unnecessary haggling.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for sharing your experience with Massimo and the team at Mazda of New Rochelle! We're so glad to hear that we could assist you in securing your new CX-90 in time for your family trip. We pride ourselves on providing a transparent, hassle-free process, and we're thrilled that we could deliver that for you. If you need anything else, don't hesitate to reach out!
Very good customer service, they do the best for you to
Very good customer service, they do the best for you to be happy, and I like Mazda vehicles
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for your feedback! We're thrilled to hear you had a great experience with our customer service and that you love your Mazda vehicle. We appreciate your support!
Pretty quick & smooth transaction.
Pretty quick & smooth transaction. Massimo answered all of my questions & went above & beyond to find the car that I wanted. Naim was great as well going over all of the numbers with me. He wasn't pushy & worked with my budget. Mariah assisted Naim & she was good, also. Overall it was a great experience and I was happy with the vehicle I chose. Thank you guys, again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi David, Thank you for your kind words! We're thrilled to hear that Massimo, Naim, and Mariah provided you with excellent service during your car-buying experience. Enjoy your new vehicle, and we look forward to seeing you again!
Massimo, my sales Rep was very knowledgeable and polite.
Massimo, my sales Rep was very knowledgeable and polite. I went to Mazda for my Lease return and ended up getting into a new lease CX-30 for a better price than my previous one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for your feedback! We’re thrilled to hear that Massimo provided you with excellent service and that you found a great deal on your new CX-30. Enjoy your new lease!
The transaction went so smooth.
The transaction went so smooth. I surely recommend Mazda New Rochelle. Thank you so much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for your recommendation! We’re glad to hear the transaction went smoothly. We appreciate your feedback and look forward to serving you again at Mazda of New Rochelle!
Massimo was the best.
Massimo was the best. He didn’t push I told him everything I wanted at the price I wanted to pay and he delivered.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for the great feedback! We're thrilled to hear that Massimo provided you with the service you desired without any pressure. Enjoy your new vehicle, and feel free to reach out if you need anything else!