Reviews
Excellent service experience, Phil and Amanda are the
Excellent service experience, Phil and Amanda are the best. Will definitely go back there for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Scott! We are thrilled to hear Phil and Amanda provided an excellent service experience. We look forward to seeing you again at Mazda of New Rochelle for your future service needs.
Phillip was very helpful and informative and had a great
Phillip was very helpful and informative and had a great attitude while working with me and explaining my car situation
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jay, I’m happy to hear that Phillip provided such helpful and informative service while addressing your car situation. It’s great to know his positive attitude made your experience at Mazda of New Rochelle enjoyable.
They were very helpful.
They were very helpful. I thought for a new Mazda and getting the first service done I would have least gotten a free complimentary oil change. You guys need to give more coupons on services.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. I’m glad to hear our team was helpful during your first service. I appreciate your suggestion regarding complimentary oil changes and service coupons, and I will share it with our team to see how we can improve the experience for our customers at Mazda of New Rochelle.
Service was prompt and efficient.
Service was prompt and efficient. They are very friendly and helpful, I was taking care of on time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad our team was able to get you taken care of quickly while keeping things friendly and helpful. That’s exactly the kind of service we strive to provide every visit!
The service department did not properly inspect my
The service department did not properly inspect my vehicle and tried to say my damage was not covered under warranty. The damage was a result of a mechanical issue and not an outside influence as the dealer stated. Had the dealer properly inspected the vehicle, they would have known. The service department could not care any less about my issue. Terrible experience and I would never recommend them to my worst enemy
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Mazda at New Rochelle were so helpful, we were visiting
Mazda at New Rochelle were so helpful, we were visiting from out of state and they fit us in, helped us with finding a car rental etc. Can't thank them enough! Phillip is the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad we could help make your visit smooth and stress-free! Phillip will be thrilled to hear your kind words. Thank you for trusting Mazda of New Rochelle, and we hope you enjoy your new car!
Excellent customer service!
Excellent customer service! Amanda is a pro as are the techs at Mazda of New Rochelle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Margaret! We’re thrilled to hear Amanda and our Mazda of New Rochelle tech team provided excellent customer service. We appreciate your kind words!
They have a can-do attitude and communicate very well.
They have a can-do attitude and communicate very well. The teamwork is evident and I feel that the employees like working there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We’re thrilled to hear you noticed our team’s can-do attitude and strong communication. It means a lot to us that you feel the positive energy and teamwork here — we truly enjoy working together to serve our customers. We look forward to continuing to provide you with great service!
Very happy to recognize the strong client-centric culture that has evidently been nurtured there. That is why I keep coming back!
The staff are great.
The staff are great. I love the new valet stand in the parking lot. It makes checking in very easy. Mazda New Rochelle takes great care of my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much, Alicia! We’re thrilled to hear you’re loving the new valet stand, it’s all about making your visit as smooth as possible. Our team at Mazda of New Rochelle truly appreciates your kind words and the trust you place in us to care for your car!
Very nice polite accommodating staff thank you Amanda as
Very nice polite accommodating staff thank you Amanda as always for taking care of me and providing such great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Ariamny! We’re happy to hear Amanda and the team continue to provide you with polite and accommodating service. We appreciate your kind words and look forward to helping you again!