Skip to main content

Valley Lexus

(245 reviews)

Reviews

(245 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Ruben is always friendly and explains things well. I love...

Ruben is always friendly and explains things well. I love that I can receive text updates about my car while it’s being serviced. I also appreciate getting a Lexus loaner so that I can get to work while my car is being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Amy - Thank you for trusting us with your business! It is great to hear that you are so confident in our team to get the job done. We appreciate you taking the time to share and hope to see you back at Valley Lexus next time!

Thank you. Excellent service. Car was ready quickly....

Thank you. Excellent service. Car was ready quickly. Staff was polite and courteous. All went well including that I noticed all measures were taken to keep customers safe during this season

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service was great. Appointment process was a...

The service was great. Appointment process was a breeze. A loaner car was available , nice touch . Staff was attentive and friendly. Edmond was the advisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always excellent and friendly service. Always explains...

Always excellent and friendly service. Always explains what’s going to be done. Clean waiting environment. This section should not have a minimum word requirement.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service. Provided a loaner while car was...

Great customer service. Provided a loaner while car was being serviced. Amazing staff and very helpful. Would definitely continue to use them for future services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

EXTREMELY SATISFIED WITH THE SERVICEEveryone was so...

EXTREMELY SATISFIED WITH THE SERVICE Everyone was so friendly and Helpful. I wouldn’t take my car anywhere else. Thank You to Edmond’s team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome staff, David Lampkins knows exactly what he is...

Awesome staff, David Lampkins knows exactly what he is doing to serve the customer. The staff make you feel at ease almost like you're not a customer rather a friend or family. This is my second time around with these guys and I got to say the buying experience just keeps getting better and better. I went to the Lexus dealer of Sacramento a few years ago but their salespeople are old and grumpy pretty much stating here is car do you want to buy it or no. If you want to be treated with respect and get a great deal David and the rest of the Valley Lexus team are the way to go! I cannot stress that enough... IF YOU ARE IN THE MARKET FOR A LEXUS VEHICLE Valley Lexus is the way to go! Please make sure to call down ahead of time so you can make an appointment with David Lampkins. The sales manager and finance manager were also really nice. Kudos to the best Lexus dealership in the area!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mr. Mac and Mr. Johnson and the entire sales staffmade...

Mr. Mac and Mr. Johnson and the entire sales staff made our purchase extremely enjoyable. I personally have been in sales for over 35 years, and actually like it on the other side. We will be back to purchase again HIGHLY RECOMMEND VALLEY LEXUS Matt Anderson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great friendly service, and very informative. I learned...

Great friendly service, and very informative. I learned some additional information on my service options, that it was not only milage but the length of time between service. I now know that I need to be back every 6 months, even though I don't drive my car that much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Met by Rueben who was very friendly and made sure all...

Met by Rueben who was very friendly and made sure all questions were answered. The waiting room and restroom were very clean. The service was done and the car was washed and cleaned, fueled. Everything was perfect. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.