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Valley Lexus

(245 reviews)

Reviews

(245 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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20 Years

We just purchased our 3rd Lexus. We love the car and have been extremely satisfied with the service from Valley Lexus. Ruben is incredible. His customer service keeps us returning to Valley Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent and professional with their service. Employees...

Excellent and professional with their service. Employees are courteous and attentive. Vehicle is delivered washed and clean with a full tank after service! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

everything went as expected

see above title. not much more to be said. bb see quality of work. how would i know unless i had a problem? silly,silly stuff on this 25 words this is the third time i have filled in a survey o the transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had absolutely no problem scheduling an appointment...

I had absolutely no problem scheduling an appointment even though I live about 100 miles away in Shingle Springs. I was courteously met and introduced to my service advisor and she did a fantastic job in assisting me! I’ll certainly be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

Dane, Tim and Josh were Amazing & professional. There weren’t out to just sell a car, they made sure we were Comfortable with our purchase. They treated us like family. We felt very well informed about all our options. This was the fastest easiest purchase I ever made. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thanks. Good service . Really enjoyed driving the 2019...

Thanks. Good service . Really enjoyed driving the 2019 loaner Lexus RX, but believe I made the right choice in buying the GX, which is quieter than the RX. Ed Sarkis was very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Staff is helpful I appreciate everyone wearing a mask in...

Staff is helpful I appreciate everyone wearing a mask in the sanitize signage during the pandemic. I really appreciate having a place to set up my laptop and work while my car is being serviced having refreshments there to drink was an added bonus. I love taking my car to Lexus for service and appreciate the car wash that’s included

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ed at Valley Lexus could not have been more...

Ed at Valley Lexus could not have been more accommodating. I appreciate his commitment to providing excellent service both to my vehicle and to myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very smooth transaction. Very professionally done. From...

Very smooth transaction. Very professionally done. From the car prep, test drive, car education, car lease, to driving out the door, it was smooth sailing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We worked with Dane, Tevy and Chris. All we’re extremely...

We worked with Dane, Tevy and Chris. All we’re extremely helpful! Especially Tevy. She was very personable. Not the “car salesman” experience at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.