Skip to main content

Tracy Ford

(161 reviews)

Inventory

See all 46 vehicles from this dealership.

Reviews

(161 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tracy Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Mandatory $1000 starguard aka low jack as apart of the

Mandatory $1000 starguard aka low jack as apart of the sale which they install after the sale. These devices if they fail disable your engine and you have to get it towed. Dealership does bait and switch with starguard price. I paid the same price without starguard installed at Uptown oakland Ford.

Mandatory $1000 starguard aka low jack as apart of the

Mandatory $1000 starguard aka low jack as apart of the sale which they install after the sale. These devices if they fail disable your engine and you have to get it towed. Dealership does bait and switch with starguard price. I paid the same price without starguard installed at Uptown oakland Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Outstanding service experience.

Outstanding service experience. MTM transit & The City of Tracy Thanks you for this. Special thanks to my Service Advisor Debbie, Also the Service Manager for meeting with me to understand the importance of the buses for the City of Tracy and the efforts to provide paratransit service to the disabled citizens of the community.

Outstanding service experience.

Outstanding service experience. MTM transit & The City of Tracy Thanks you for this. Special thanks to my Service Advisor Debbie, Also the Service Manager for meeting with me to understand the importance of the buses for the City of Tracy and the efforts to provide paratransit service to the disabled citizens of the community.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

It took three trips to the dealership to get it fixed.

It took three trips to the dealership to get it fixed. Then, on the last trip, they made me wait four extra days because someone went home early on a holiday weekend. So I was without a car over Labor Day weekend. Then to top it all off, They left my car under a tree, and it was covered in sap when I picked it up. At least I hope thats sap. My advisor, Sonny tried hard though, wasn’t his fault.

It took three trips to the dealership to get it fixed.

It took three trips to the dealership to get it fixed. Then, on the last trip, they made me wait four extra days because someone went home early on a holiday weekend. So I was without a car over Labor Day weekend. Then to top it all off, They left my car under a tree, and it was covered in sap when I picked it up. At least I hope thats sap. My advisor, Sonny tried hard though, wasn’t his fault.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

The employees of Tracy Ford work as a team to Deliver

The employees of Tracy Ford work as a team to Deliver the very best customer service.

The employees of Tracy Ford work as a team to Deliver

The employees of Tracy Ford work as a team to Deliver the very best customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

This is the best service department anywhere in the area.

This is the best service department anywhere in the area. Rodney and Robert are excellent to work with.

This is the best service department anywhere in the area.

This is the best service department anywhere in the area. Rodney and Robert are excellent to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

The Service staff is awesome!

The Service staff is awesome! Great to work with, friendly, and helpful if you have any questions about your car, service, etc. I cant say enough about this service team. Great customer service!

The Service staff is awesome!

The Service staff is awesome! Great to work with, friendly, and helpful if you have any questions about your car, service, etc. I cant say enough about this service team. Great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

Vehicle came back scratched and had open alcohol cans on

Vehicle came back scratched and had open alcohol cans on the back seat and dirty

Vehicle came back scratched and had open alcohol cans on

Vehicle came back scratched and had open alcohol cans on the back seat and dirty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Staff is always accommodating and provides excellent

Staff is always accommodating and provides excellent customer service. By far the best dealer in Tracy to deal with.

Staff is always accommodating and provides excellent

Staff is always accommodating and provides excellent customer service. By far the best dealer in Tracy to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review

The staff is very friendly and helpful.

The staff is very friendly and helpful. The service I received was excellent. I would go back to this dealership in a heartbeat.

The staff is very friendly and helpful.

The staff is very friendly and helpful. The service I received was excellent. I would go back to this dealership in a heartbeat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review

This is the Best customer service I've had in years.

This is the Best customer service I've had in years. I would recommend Tracy Ford and Robert to everyone.

This is the Best customer service I've had in years.

This is the Best customer service I've had in years. I would recommend Tracy Ford and Robert to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Show full review
See all 161 reviews