Tracy Ford

Mandatory $1000 starguard aka low jack as apart of the sale which they install after the sale. These devices if they fail disable your engine and you have to get it towed. Dealership does bait and switch with starguard price. I paid the same price without starguard installed at Uptown oakland Ford.

Outstanding service experience. MTM transit & The City of Tracy Thanks you for this. Special thanks to my Service Advisor Debbie, Also the Service Manager for meeting with me to understand the importance of the buses for the City of Tracy and the efforts to provide paratransit service to the disabled citizens of the community.

The employees of Tracy Ford work as a team to Deliver the very best customer service.

It took three trips to the dealership to get it fixed. Then, on the last trip, they made me wait four extra days because someone went home early on a holiday weekend. So I was without a car over Labor Day weekend. Then to top it all off, They left my car under a tree, and it was covered in sap when I picked it up. At least I hope thats sap. My advisor, Sonny tried hard though, wasn’t his fault.

This is the best service department anywhere in the area. Rodney and Robert are excellent to work with.

Staff is always accommodating and provides excellent customer service. By far the best dealer in Tracy to deal with.

Vehicle came back scratched and had open alcohol cans on the back seat and dirty

The Service staff is awesome! Great to work with, friendly, and helpful if you have any questions about your car, service, etc. I cant say enough about this service team. Great customer service!

The staff is very friendly and helpful. The service I received was excellent. I would go back to this dealership in a heartbeat.

My Mach E had a flat tire, given that the car does not have a spare, it had to get towed to the dealership around 3pm on Wednesday. Called the Service dept, but they kept me on hold for 15 minutes with nobody picking up the phone. The next day, there were no calls or even the ability to communicate with an advisor, so I had to personally go to dealership and speak with somebody about getting the tire fixed. Unfortunately, the tire was not repairable, but due to Ford's lack of a solid service-level-agreement to account for their manufacturing policies by subtracting the spare in their EVs, I had to wait for the car to get back on the road. Not angry at Tracy Ford for Ford's decisions, but not satisfied with my experience due to lack of communication and level of urgency for such simple fix. With Ford and Tracy Ford servicing this area, a FLAT TIRE, can take up to 48 hours for your car to be back on the road.