Tracy Honda

I had a very disappointing experience with Tracy Honda, and I feel the pricing and invoicing were far from transparent. I was initially quoted $663.80 for Honda part #38809-TBC-A31, the Body Control Module for my 2017 Honda Civic EX sedan, 4-door. I found the same part online for around $409, so I questioned why Tracy Honda was charging significantly more. When I questioned the price difference, I was told they could reduce the parts price, but because they had already given me a 10% reduction on labor, they could not reduce both. I was told that if they lowered the parts price, the labor price would go up. That is what concerns me most. Instead of providing straightforward and transparent pricing, the cost appeared to shift between the part and labor. The revised pricing was approximately $492 for the part and $755 for labor. I also was not given a clear explanation of how the $755 labor charge was calculated. I wanted to know exactly how many hours were spent on the repair and what labor rate was being charged, but the invoice did not clearly explain that breakdown. As a customer, I expect a dealership to provide clear pricing and a complete itemized invoice. When the part is significantly more expensive than the online price and the labor charge is not clearly broken down, it leaves me feeling that I am being overcharged. My experience with Tracy Honda was that they were not transparent with their invoices or pricing and were not customer-friendly. I left feeling that the focus was on getting the maximum amount of money from the customer rather than clearly explaining the charges. If you use Tracy Honda’s service department, check the part number and parts pricing yourself, ask exactly how many labor hours are being charged and what the labor rate is, and make sure you receive a complete itemized invoice before approving the repair.

I wanna say Corey McClendon is a magnificent representative of what Customer Service should be at a company very happy. Everything went the way it went. My car is running great and I appreciate the young man dearly. With that being said. I'll continue to buy cars from Honda. And also recommend to my union brothers and sister that Tracy Honda is a great option. Thanks and have a great day.

I bought 3 new cars from Tracy Honda your sales, and financial service team are excellent, but your service technicians are the most disrespectful, uncooperative whether the service manager or your technician I have benign bringing my car over 10 years for service, but never been happier,

Customer service SUCKS! First impressions lasts! Bad experience with this James Herren through emails and we can already feel the agony we will go through if we dealt with this dealership! 55k for a type r touring which makes it overpriced from a limited. AHAHAHA bozo the clown giving us that price! Good riddance!

Yesterday I bought a Nissan kicks from Honda Tracy and they were very nice and responsive. A guy named Dominic helped us and he took care of us. Thank you

My step-dad and I went to a total of six car dealerships before finding "The ONE". This was found at Tracy Honda with the gracious assistance of Connor Pettipiece and Frank Esparza. We found Connor to be by far the most knowledgeable of all of the representatives that we had spoken with, not to mention being exceptionally patient and very pleasant to deal with. He was not pushy at all and answered every question each of us had as well as taking the time to make sure that I fully understood all of the features of this car once the purchase was complete and teaching me how to set everything up exactly how I wanted it. Everyone we encountered was very polite and helpful and we never felt pushed or that anyone was trying to talk us into anything. I would absolutely recommend the team at Tracy Honda and this was by far my best car purchasing experience! Thank you Connor, Frank and Tracy Honda!!!

A way over due survey for these guys. I had an amazing experience at Tracy honda. Jason, Luis, and his manager James we're great. I left with a 2017 Nissan Murano on10/03/20. I would definitely give this a over all five star experience. Super Happy!!

Do not buy from Tracy Honda. Todd Suender, Ola Onepede. and James are all liars/careless with clients. After 4 hours of waiting even though I made an appointment in advance with James, I was forced to use a wrong address (I was in between moving residences) and because my license had my old address, Todd and Ola REFUSED to allow me to use my correct mailing address. Well, since they forced me to use a wrong address, my car loan was closed, the DMV sent my registration to the incorrect address. It was never received - 8 months later - still never received. James specifically told me to lie to Ola when he was supposed to ask me that I test drove my car. I was not allowed to test drive my car because James did not have the time to help me even though I scheduled my appointment with him. He told me to lie to Ola. They called my credit union and changed my car loan WITHOUT my permission to be over $4,000 higher. Thieves. The whole process took 4 or more hours as they did not go over even one option with me as far as what type of vehicle would fit me best. They just slapped the Honda Fit at me and lied, then lied some more. The Honda Fit is okay but not worth the $18,000 they sold it to me for. Again, thieves. Furthermore, when Tracy Honda sent me mail at my new residence, they sent it to the wrong address every single time, they put the incorrect UNIT NUMBER. ( i have USPS notifications) They overcharged me $4,000 for my Honda but what am I to do? I was a first time buyer that was unsure of what I was doing except to buy a new car! Then Todd, Ola and James manipulated me into being overcharged, intentionally lied about my address to the DMV, lied to me saying I would receive my Car Title in 6- 8 weeks. Did you know that when you have a CAR LOAN you do not receive the title until the car loan is paid off. They lied telling me I would receive my car title. I asked Todd for a supervisor's number and of course, DID NOT get one. Second time around: I get a coupon in my email for a free car service at Tracy Honda. So I call and they schedule me an appointment to go to Tracy and service my car. I live in Modesto. I traveled to Tracy only to find out the employees are ignorant and do not care about their clients. I was told my car did not need to be serviced yet. That the person who scheduled the appointment did not ask the oil percentage of my vehicle. I wasted time and gas for nothing and did NOT receive my service to my car. I was unaware of how this specific car service works and no one informed me. Third time around: Tracy Honda is the WORST place I have ever conducted business with and I've contracted food poisoning more than once from a restaurant. I've had people yell at me at my job and treat me like trash and still Tracy Honda beats them all. I would rather have gotten food poisoning 10 times over than ever bought a car from Tracy Honda. Sincerely and Never Yours, Laura R.

Went to buy a new car cash at hand, they don’t wanna give Quotation. Stay away from sales person Kristi this company is afraid of giving quotation because other dealers a better price they added $7000 on bogus items on a new car ,not an honest dealership

We decided to go with Tracy Honda over the other two Honda dealers in our area because they advertised the best deal. Courtney Evans was our salesman and he was great at making sure we got one. Thank you Courtney and we will definitely recommend you to our friends and family.