Reviews
Staff at Manly Honda are amazing! Neil did a great job of...
Staff at Manly Honda are amazing! Neil did a great job of having everything together before I got there. Car was cleaned and he even removed my belongings from the old car to the new one! Great customer service! Definitely recommend Manly Honda of Santa Rosa.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very Pleased....not Stressful....helpful.....not...
Very Pleased....not Stressful....helpful.....not pushy...quality service...attentive flexible...and trustworthy.....from service department to sales a positive experience.Respectful of time....and $$$
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was happy with most of the deal except for the part of...
I was happy with most of the deal except for the part of trade in my car 🚗2007 honda odyssey they offer me 1 dollar but everything else went well I was happy with the car I got n the price 😀😊
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Did a good job, got my car on time and there was no...
Did a good job, got my car on time and there was no problem. Everything went smooth, people in the front was helpful and kind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Poor customer service. Ali was very rude and...
Poor customer service. Ali was very rude and condescending after I reviewed my paperwork and decided to remove the additional warranty. I do not recommend to anyone. In addition, all my paperwork was filed incorrectly even after visiting the dealership twice.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear David H., My name is Jeff (J.D.) Dantzler and I am the General Manager here. I apologize for the impression you had. With our rating of 4.8 stars and over 9,000+ reviews and Ali's 4.9 rating with 64 reviews your experience is not a usual one. We strive for a 5 star customer experience and I appreciate the time you took to write this review. We can always learn and improve, and if you would call me directly at your convenience I would love to learn more and hopefully make up for the way you felt. Mistakes and poor impressions should never happen, but when they do I believe what we do after and what we learn and improve on is indicative of any organizations character. I sincerely hope we can discuss further, J.D Dantzler 707-535-1124(direct line)
America Arciga Quiroz was professional, knowledgeable and...
America Arciga Quiroz was professional, knowledgeable and very courteous. She was a pleasure to work with as she answered all of my questions. She gave very clear explanations. I consider her one of your star employees.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ted Krupinsky took really good care of me and my car. I...
Ted Krupinsky took really good care of me and my car. I felt super comfortable with his estimate. Some service writers will try to take advantage of me but he was straight up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donovan in service was such a pleasure, kind and...
Donovan in service was such a pleasure, kind and professional. They took in the car without an appt. Denise in rental was awesome great car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best sales and service departments ever! Service is...
Best sales and service departments ever! Service is always top notch at Manly. Everyone is friendly and helpful. The work is done quickly and completely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was totally overwhelmed to make this decision alone and...
I was totally overwhelmed to make this decision alone and your team went beyond to make me feel at ease. A 63 year old that has never had to buy tires alone and now separated... Tough! Thanks for holding my heart! Honestly is was Lori that set this entire experience up for me. she was definitely the hand holder. Thanks for the love!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair