Reviews
Was friendly but I tried to have them address an issue and I think the technician forgot but when I asked about it he said nothing was found but there was no reference of the issue on the work order
Was friendly but I tried to have them address an issue and I think the technician forgot but when I asked about it he said nothing was found but there was no reference of the issue on the work order
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
The staff at Manly was kind, patient and even though it took a few weeks for the right car to come in, they stuck with me - David stuck with me and found the perfect car. He listened and it was amazing. Thank you
The staff at Manly was kind, patient and even though it took a few weeks for the right car to come in, they stuck with me - David stuck with me and found the perfect car. He listened and it was amazing. Thank you
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
This dealership is amazing and won’t let you leave unhappy super kind people love
This dealership is amazing and won’t let you leave unhappy super kind people love
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very good except they throw away my home key They didn't kept my home keys
Very good except they throw away my home key They didn't kept my home keys
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
The dealership was professional. Knowledgeable staff and comfortable environment. I have had excellent services for many years, since 2008. Especially from TOM HAIDET.
The dealership was professional. Knowledgeable staff and comfortable environment. I have had excellent services for many years, since 2008. Especially from TOM HAIDET.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
Very good service, people all time try help as best as they can. I really appreciate it
Very good service, people all time try help as best as they can. I really appreciate it
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We treated like I was an idiot. Tried to overcharge me by $200 over what I agreed to pay. Got it down to $100 overcharge and th ed n gave up. Then he tried to sneak the original $200 overcharge on to the bill. Lots more to it, too
We treated like I was an idiot. Tried to overcharge me by $200 over what I agreed to pay. Got it down to $100 overcharge and th ed n gave up. Then he tried to sneak the original $200 overcharge on to the bill. Lots more to it, too
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Service manager José R was impatient and dismissive when I raised my concerns - no apology, no acknowledgement of what went wrong, just seemed like he wanted me gone.
Service manager José R was impatient and dismissive when I raised my concerns - no apology, no acknowledgement of what went wrong, just seemed like he wanted me gone.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
It felt disorganized it was better the last time I came in. I wasn’t greeted or told where to go. a woman came in after me and it felt like she cut in line, But she haf just gone out to get something and came back. It was very awkwark and would have helped if I just knew. I waited for some time to get help, which is okay, but wasn’t told anything. When my car was finished I wasn’t told where to pick it up. In mist places your car is driven back to the area where you wait. The person helping didn’t say anything about going where it was parked out of my line if sight. I appreciate how hard people work and know employees have bad days. It was just not good customer service at all. And not good communication.
It felt disorganized it was better the last time I came in. I wasn’t greeted or told where to go. a woman came in after me and it felt like she cut in line, But she haf just gone out to get something and came back. It was very awkwark and would have helped if I just knew. I waited for some time to get help, which is okay, but wasn’t told anything. When my car was finished I wasn’t told where to pick it up. In mist places your car is driven back to the area where you wait. The person helping didn’t say anything about going where it was parked out of my line if sight. I appreciate how hard people work and know employees have bad days. It was just not good customer service at all. And not good communication.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Cathleen, Thank you so much for taking the time to share your feedback with us! While we’re always glad to see our returning customers, we are truly sorry this visit didn't live up to the smooth experience you expect and deserve. Clear communication and a warm welcome are top priorities for our team, and it sounds like we missed the mark on guiding you through your visit and vehicle pickup this time. We completely appreciate your patience and kind understanding. Even on busy days, our goal is to make sure you feel taken care of every step of the way! I would love the opportunity to connect with you directly, hear a bit more about your experience, and make things right. Please feel free to reach out to me anytime at 707-535-1163 or via email at [email protected]. We truly value your loyalty and look forward to delivering a 5-star experience on your next visit! Best regards, Jose Rocha Customer Experience Manager Manly Honda 📞 707-535-1163 ✉️ [email protected]
It was a pleasant experience. I called the day before and was able to get my car in the next day first thing in the morning.
It was a pleasant experience. I called the day before and was able to get my car in the next day first thing in the morning.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair