Manly Honda

Excellent service from start to finish. Communicative, with a fair offer and helped throughout the process, even on his day off!!

I was charged for an option neither my wife nor I approved and was snuck in the deal for the price not the service.. Will not go back and referred my friends to go elsewhere. Note that I did edit my first review. So I wasn’t going to even say anything but after speaking with the Finance Manager Tom Henschel, I feel obligated to write this as the lack of accountability is insane. Him even saying “I’m baffled” because we signed the deal. We were there for 7 hours mind you and part of that time was with a 2 yo. So yeah we wanted to just get out and I get it’s what they do to wear one down to upsell stuff. I recently purchased a vehicle from Manly Honda in Santa Rosa, and my experience during the closing process was disappointing to say the least. While finalizing the deal, I was told that a fabric protection package was being “thrown in and that’s really nice of him to do that at no cost”. This was by a gentleman named David. I even clarified with David that it was being thrown in while talking to him. He reiterated yes. There was other shady issues that I left alone. Based on that representation, I moved forward with signing the paperwork. However, after reviewing the contract more closely afterward, I realized I was actually charged for that add on. About 1400 dollars. When I brought this up, the dealership pointed to the signed paperwork rather than addressing the fact that the product was misrepresented during the sales process. That’s not how customers should be treated when making a major purchase. I understand the importance of reviewing contracts carefully, but customers should also be able to trust what they are being told during negotiations. Transparency matters. I would encourage anyone purchasing a vehicle here to go line-by-line through every item in the contract and confirm pricing in writing before signing anything or “initial” anything. Honestly I’d just go somewhere else as it’s my fault for not getting input from local people here as we are fairly new to the area.

Convenient. We live in Redding and Ryan made it really easy to discuss the terms of the deal and the cars arrival.

Easy in and out. Ride was arrangement went smoothly. And my car was washed! Brittany was a pleasure to work with.

Si me gusta la atencion de los empleados como hacen su trabajo muy satisfecha con su servicio

Easy to reach someone, quick & reliable service, Hiram very pleasant to work with, will come again for next maintenance

Shyla kept me informed; she told me additional repairs were needed, that the expense would be considerable and that at some future time, if not today, they should be scheduled… No pressure- just straight up informative…The mechanic provided pics as the repairs were completed, an Uber was provided and my car was washed. Altogether, it was top drawer service. I was impressed!

Communication is extremely poor. Had to try and call/text several times over days to get answers. Finally Craig stepped in and helped a bit. And finally after 30,000 miles somebody figured out the problem.

One of the worst car buying experiences of my life. Was spoken to condescendingly and my concerns were ignored until I refused to sign. It took me refusing to finish the paperwork to have my concerns even listened to. In the end there was something wrong with the van I was sold!

Greg Morelos was a great salesperson—straight to the point, professional, and accommodating throughout the process. We truly appreciated working with him. Unfortunately, our experience with the finance department at Manly Honda was frustrating. The financial representative repeatedly pressured us into purchasing warranty packages after we clearly stated multiple times that we were not interested. Despite saying he wasn’t trying to “twist our arm,” he continued to push GAP coverage—at least four times. I explained that we could obtain GAP through our bank or insurance, but he persisted and even manipulated the numbers without clearly giving us the option to decline. At that point, I was ready to walk away from the deal, but we ultimately moved forward because we wanted the car. Additionally, the staff lacked basic knowledge about the Tesla we purchased. No one was able to explain key features or answer simple questions, including details about battery health. We had to figure out things like opening the glovebox, adjusting mirrors, and steering wheel settings on our own. This was the first dealership experience where we couldn’t get clear answers about the vehicle’s functionality or even accurate mileage per charge. To top it off, the car was delivered to us in less-than-acceptable condition. While it may have gone through a quick wash, it was not properly detailed—there was still visible dirt in and between the seats. This was our first experience purchasing from Manly Honda, and based on the overall experience, I’m not sure we will buy again.