Reviews
It was good. Everything done at a reasonable time I did not wait for too long
It was good. Everything done at a reasonable time I did not wait for too long
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Professional and friendly. They were helpful, fast and friendly getting my GMC Denali repaired and they honored my service as a veteran.
Professional and friendly. They were helpful, fast and friendly getting my GMC Denali repaired and they honored my service as a veteran.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting our team’s friendly and efficient service. We’re honored to have worked on your GMC and to recognize your veteran status. Your trust means a great deal to us. Scott Daniels, General Sales Manager
Very polite and efficient! Odin was very helpful and explained everything. I will definitely deal with Odin again
Very polite and efficient! Odin was very helpful and explained everything. I will definitely deal with Odin again
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you highlighting our team’s politeness and efficiency. It’s great to know everything was explained clearly. We look forward to servicing your Camaro again. Scott Daniels, General Sales Manager
Everyone made me feel like I mattered and I was well taken care of. I wasn't just a customer that needed help.
Everyone made me feel like I mattered and I was well taken care of. I wasn't just a customer that needed help.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team made you feel important during your Chevrolet Colorado service. Knowing you felt well supported inspires us to maintain that level of care. We look forward to assisting you again. Scott Daniels, General Sales Manager
I was able to book my appointment the same day when I noticed there was something wrong with my car.
I was able to book my appointment the same day when I noticed there was something wrong with my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know. We’re glad we could secure a same-day service appointment for your Chevrolet Classic and address your concern promptly. Please reach out if there’s anything else you need. Scott Daniels, General Sales Manager
Clean organized flows smoothly from entrance to going out. People are friendly and welcoming. Easy to deal with.
Clean organized flows smoothly from entrance to going out. People are friendly and welcoming. Easy to deal with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted our showroom provided a smooth and welcoming experience from arrival to departure. It’s wonderful to hear our team was easy to work with throughout your visit. Enjoy your new Chevrolet Colorado and drive safely! Scott Daniels, General Sales Manager
I asked for paperwork to review on a specific issue listed on a Carfax or Autocheck. They sent it over quickly without issue.
I asked for paperwork to review on a specific issue listed on a Carfax or Autocheck. They sent it over quickly without issue.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We’re glad our team quickly provided the Carfax and AutoCheck documentation you requested. Thank you for the five-star rating. We look forward to assisting with any questions you have in the future. Scott Daniels, General Sales Manager
'I never had such a good time in my life before! I'd like to have a good time more' 'Might as well!'
'I never had such a good time in my life before! I'd like to have a good time more' 'Might as well!'
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Scott Daniels, General Sales Manager
There were good things and bad things about the service I received at Platinum Chevrolet. The good was Jeremiah the service writer was very nice and accommodating. My airbag was replaced without any complications. Now the bad, the free safety inspection was crap. Many of the items indicated that needed changed such as fluid changes were all a bunch of crap. The day before I brought it in the engine oil and the transmission fluid has been changed. That was one day before Platinum received it. They indicated that they both needed changed. Secondly they indicated that I needed a fluid flush in the radiator. Radiator was changed in December of 24 and all radiator fluid was replaced with Dex Cool, this also was indicated that it needed to be replaced. Next spark plugs and wires. Spark plugs and wires were changed 43,000 miles ago. These indicated that they were should be changed also. There was 1 items that they had indicated that were defective, one was the rear brake light bulb. This was correct it was bad. And the final thing they indicated was the need for flushing the brake fluid. If they had noticed by even looking, that there was a new master cylinder sitting on the power brake booster that was replaced in February of this year when the brake fluid was flushed. So overall Platinum Chevrolet just wants to upsell everybody thinking that people are ignorant about their maintenance on their vehicle. So what did I get out of the service. Basically except for Ulysses, it sucked. You are misleading the public and to believing that services are required that are really not. I should turn you into the California bureau of automobile repair. If I was the service manager I would have a hard long talk with the technician that did this work. Oh by the way you also indicated that you would do a free tire rotation when checking the brakes. Yeah that didn't get done. Overall bad experience I won't recommend anybody to you ever.
There were good things and bad things about the service I received at Platinum Chevrolet. The good was Jeremiah the service writer was very nice and accommodating. My airbag was replaced without any complications. Now the bad, the free safety inspection was crap. Many of the items indicated that needed changed such as fluid changes were all a bunch of crap. The day before I brought it in the engine oil and the transmission fluid has been changed. That was one day before Platinum received it. They indicated that they both needed changed. Secondly they indicated that I needed a fluid flush in the radiator. Radiator was changed in December of 24 and all radiator fluid was replaced with Dex Cool, this also was indicated that it needed to be replaced. Next spark plugs and wires. Spark plugs and wires were changed 43,000 miles ago. These indicated that they were should be changed also. There was 1 items that they had indicated that were defective, one was the rear brake light bulb. This was correct it was bad. And the final thing they indicated was the need for flushing the brake fluid. If they had noticed by even looking, that there was a new master cylinder sitting on the power brake booster that was replaced in February of this year when the brake fluid was flushed. So overall Platinum Chevrolet just wants to upsell everybody thinking that people are ignorant about their maintenance on their vehicle. So what did I get out of the service. Basically except for Ulysses, it sucked. You are misleading the public and to believing that services are required that are really not. I should turn you into the California bureau of automobile repair. If I was the service manager I would have a hard long talk with the technician that did this work. Oh by the way you also indicated that you would do a free tire rotation when checking the brakes. Yeah that didn't get done. Overall bad experience I won't recommend anybody to you ever.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the feedback, we appreciate it and will use it accordingly for coaching opportunities. The Advisor did the recommendations based on mileage (163K) only, however we need make sure we are clear about this when we are making those recommendations. This being the first time we've seen your truck; it would be impossible for us to know when prior repairs were completed. These items are always recommendations and not requirements of course and our technician even took a video of your truck/condition which should have been sent to you as well. We were able to check the brakes without removing the wheels, however if the rotation was promised then it should have been notated on the RO for the technician and we apologize for our lack of internal communication on that. We would be happy to provide a free rotation at your convenience and apologize for the inconvenience. We sincerely appreciate the thoughtful feedback and we're confident we'll be better prepared to handle this type of situation better going forward. Thank you again and have a great day.
He was very helpful, communicated in a timely manner and was extremely pleasant to work with.
He was very helpful, communicated in a timely manner and was extremely pleasant to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team provided timely communication and a friendly service experience for your Chevrolet Bolt EV. Thank you for recognizing our efforts to keep you informed every step of the way. We look forward to assisting you again with any future maintenance. Scott Daniels, General Sales Manager