Platinum Chevrolet

Reviews

4.8 out of 5 4.8
214 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 23, 2018

    Every time I have come in for warranty service it takes Platinum 3 times to actually fix the car. It is either incompetence or fraud. I’m not sure... which. I just stopped taking my car there since they don’t seem to care about wasting my time. I now go to Victor in Petaluma. At least they seem to care.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Here at Platinum Chevrolet, we strive for excellence, and are disappointed to hear that you received anything less. If you are willing to give us anot...her chance, please contact us at (707) 515-0120 so we can understand your situation better in order to try and turn your experience around. Thank you, Platinum Chevrolet

  • 1.0 out of 5
    August 4, 2018

    I told parts Dept that Healdsburg show up when asking Google for SR. He didn't care .I asked him to tell someone he just said "right" He... lost my business! Now off to Healdsburg!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (707) 515-0120 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • August 5, 2017

    I came in on a Saturday and was approached by Frankie. He asked what I was looking for in a vehicle (full size SUV, used, etc.) and asked what they had... in stock. Frankie wasted no time showing me what options were available, and after a short while, I found my new (to me) vehicle. Frankie was knowledgable about what was in stock and what features everything came with, and was great to work with when working with financing and paperwork. I cannot recommend him enough, so much so that I am putting in a review so that anybody looking for a dealer will look for him - I don't write reviews often, but I was impressed by my experience here today.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    July 11, 2018

    And they are still not fixed. It would be nice if we could get this fix since he promised this to us. Like I said up top

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (707) 515-0120 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 5.0 out of 5
    April 13, 2018

    Tommy Meehan was great he assisted in the whole car buying process from the beginning. He showed me vehicles told me all about them and what options they... had and walked us through the whole process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 20, 2018

    I had a great experience at Platinum Chevy. I think we get what we give. If we give time and respect we get that back in kind. Tommy Meehan was great.... He was knowledgeable and accommodating. He didn't push a hard sell, the car pretty much sold itself. Tommy was there to help, very patient, very thoughtful, funny and kind. This dealership is all about the customer, but it is a business, so like I said, mutual respect. Also, Platinum Chevy is a local sponsor of RVLL, so if you go for a test drive make sure you thank them for their sponsorship!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 9, 2018

    I worked with Tommy Meehan on test driving and purchasing a Chevy Bolt. He worked with my car requirements and budget. No games. It was a pleasure working... with him.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 1, 2018

    The service attendant was prompt, and knowledgeable. The parts department was also very helpful. My remarks were about 70 characters, and was still highlighted... but was okay starting with the "b" in but.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 24, 2017

    We wanted to buy a Chevy Bolt with the Sonoma Clean Power so we called Tommy Meehan and he was terrific! He texted me back numerous times answering all... of my questions so I we were both on the same page when I came in to Platinum Chevrolet. When it was time to pour over the numbers, Tim Hunt, the finance guy, was super patient and explained the pros and cons of leasing as opposed to purchasing a new car. Tim enen ran a practice invoice so he could show me exactly how all the fees are calculated. What a great thing! They showed us documentation of several different models and found the best one for our family. Thanks Tommy and Tim and Platinum Chevrolet!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 24, 2017

    After doing some research, my family and I decided that a Chevy Bolt might suit our family. Taking advantage of the Sonoma Clean Power rebates, we were... directed to Platinum Chevrolet, and we couldn't be happier! From the first call, salesman Tommy Meehan was as helpful as could be. He was so patient with us, answering all of our questions to our satisfaction. Tricky financial questions were easily and logically explained by Tim Hunt, the finance handler. All in all, a great experience. Thank you Tommy, Tim and Platinum Chevrolet for making our car leasing experience a breeze!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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