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Platinum Chevrolet

(1,043 reviews)
Visit Platinum Chevrolet
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 10:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

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New (833) 242-3626 (833) 242-3626
Used (833) 219-9416 (833) 219-9416
Service (833) 246-8831 (833) 246-8831

Inventory

See all 219 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2024.
Welcome to Platinum Chevrolet in Santa Rosa CA
You are important to us and we want to make shopping for a new or used Chevrolet in Santa Rosa a memorable experience! Our factory-trained staff understands the importance of your decision to purchase a new or pre-owned vehicle and is standing by to answer your questions. We serve as the regional Chevrolet dealer for customers from Petaluma and Sonoma Napa and Healdsburg and the surrounding areas (including Vallejo and Concord). Our goal at Platinum Chevrolet is to make this the most pleasurable buying experience you have ever had.
Family Owned and Operated since 1990 with a customer and community focused sales approach

Service center

Phone number (833) 246-8831

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(1,043 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Platinum Chevrolet from DealerRater.

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Great experience buying my first EV. Excellent staff, No Pressure, All my questions were addressed. $3500. California rebate along combined with $1000. Costco rebate was a great incentive to buy now.

Great experience buying my first EV. Excellent staff, No Pressure, All my questions were addressed. $3500. California rebate along combined with $1000. Costco rebate was a great incentive to buy now.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Knowing that purchasing your first Bolt EV felt pressure-free and informative is rewarding. Our team is pleased we could help you take full advantage of the California rebate and Costco incentive. Your kind words and five-star rating mean a great deal to us. Scott Daniels, General Sales Manager

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Very professional, polite, and courteous. Good people to work with. The restrooms are very clean and nice looking cars in the showroom.

Very professional, polite, and courteous. Good people to work with. The restrooms are very clean and nice looking cars in the showroom.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing you found our service department professional, polite, and courteous means a lot to us. We’re pleased our clean restrooms and inviting showroom enhanced your visit. Scott Daniels, General Sales Manager

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Very friendly staff and a good easy experience. I also felt like I got a good deal. Duffy was great to work with

Very friendly staff and a good easy experience. I also felt like I got a good deal. Duffy was great to work with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your note about our friendly staff and effortless buying process highlights what we aim for. Knowing you felt you got a fair deal on your Tesla Model Y means a lot to us. We’re pleased our sales associate could guide you so smoothly through your purchase. Scott Daniels, General Sales Manager

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Jose was great got the car finished early as promised and I had a coupon!

Jose was great got the car finished early as promised and I had a coupon!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad the service on your Chevrolet Bolt EV finished early and that you could use your coupon. Hearing that you appreciated Jose’s help means a lot to our service team. Scott Daniels, General Sales Manager

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We walked on the lot and moved toward a vehicle. Within moments Cesar created us. He asked if we were interested in the car we were looking at. We said yes. He quickly moved to test drive and we test drove. My husband liked the car and due to him being the primary driver I asked if he wanted me to try and buy the car. My husband said yes. We went in ran credit and I signed. The whole process was quick. What was not explained and what I had to research is the battery on an electric car and the 22 Bolt in particular. Had I done all the research I would have insisted my husband drive the Trax and not just jump on the first car shown.

We walked on the lot and moved toward a vehicle. Within moments Cesar created us. He asked if we were interested in the car we were looking at. We said yes. He quickly moved to test drive and we test drove. My husband liked the car and due to him being the primary driver I asked if he wanted me to try and buy the car. My husband said yes. We went in ran credit and I signed. The whole process was quick. What was not explained and what I had to research is the battery on an electric car and the 22 Bolt in particular. Had I done all the research I would have insisted my husband drive the Trax and not just jump on the first car shown.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Linda, for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Scott Daniels, General Sales Manager

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Very friendly and efficient, will recommend to anyone. Work is always completed correctly and on time

Very friendly and efficient, will recommend to anyone. Work is always completed correctly and on time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s gratifying to know our service department handled your Bolt EV efficiently and warmly. Hearing you’d recommend us and that your vehicle work is always completed correctly and on time means a lot to our team. Scott Daniels, General Sales Manager

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Great customer service Video inspection was good and communication with advisor was great Advisor was helpful with items recommended during inspection

Great customer service Video inspection was good and communication with advisor was great Advisor was helpful with items recommended during inspection

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hearing that our video inspection was clear and communication with your advisor was helpful means a lot to our service team. We’re glad our advisor could guide you through those inspection recommendations on your GMC Sierra 1500. Scott Daniels, General Sales Manager

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Excellent Great deal very helpful Both Craig and Jessica were great This was a good deal

Excellent Great deal very helpful Both Craig and Jessica were great This was a good deal

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We’re glad the deal on your new BrightDrop 600 felt both great and helpful. Knowing your purchase experience met your expectations means a lot to our team. Scott Daniels, General Sales Manager

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The employees at the service office were professionals and were very helpful. However the cost of repair for a minor repair is very high. It is also taking long for the repair to be completed.

The employees at the service office were professionals and were very helpful. However the cost of repair for a minor repair is very high. It is also taking long for the repair to be completed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback. We do our best to keep our costs competitive within the market, especially for franchised new car dealerships, as our technicians have far more training and experience than independent shops in the area. We will do our best to keep the wait time to a minimum or be sure to offer a complimentary shuttle ride to your desired location so that you don't have to wait around in the future. Your feedback helps us fine-tune our processes, so we do appreciate it greatly! Have a wonderful day and we look forward to being of service again for any future needs.

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Great experience, fast, professional and easy. Juan helped us two years ago with another vehicle and would highly recommend him.

Great experience, fast, professional and easy. Juan helped us two years ago with another vehicle and would highly recommend him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your note about the efficient, professional, and straightforward purchase of your Chevrolet Trax is greatly appreciated. Knowing you gave us the opportunity to help you again and would recommend our sales associate means a lot to us. Scott Daniels, General Sales Manager

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