Mercedes-Benz of Santa Rosa

We had an extremely frustrating experience at Smothers European between June 11–12, 2025. We were working with Sandra at Mercedes-Benz and fully prepared to move forward on a car we’d been eyeing for some time. Instead, we were blocked by Ron from Volvo, who selfishly kept the vehicle for himself. We sat for over 3.5 hours at the dealership waiting, only to be told the car was “on hold” and no longer available to us—despite the fact that we were ready and eager to buy. What makes it worse is that management was informed and involved, yet still allowed the sale to be stolen. We weren’t just ignored—we were completely dismissed. Sandra was the only one who treated us with professionalism and care, and it’s a shame that internal politics and commission chasing were allowed to override fairness and customer service. This dealership failed us, and it’s clear there’s a bigger issue with how things are run.

MB of Santa Rosa is a model business. We just got a used vehicle there, and our experience was beyond positive. Liborio Rodriguez is an excellent sales manager. He was always available for follow-up questions, helped with all concerns, negotiated a great discount, and made the entire process easy and sufficient. I highly recommend MB of Santa Rosa. Their customer service is simply exemplary.

When I showed interest in buy a used car they raised the price. Used car sales people will never change. That's too bad.

Very poor experience. I was ready to purchase a vehicle, when on the day of the appointment he cancelled saying the vehicle was taken to the body shop for a repair. He "forgot" to tell me that the price had gone up overnight by more than $2000. When questioned his answer was "supply and demand"

Great communication! Friendly staff! I had a wonderful experience with Santa Rosa dealership! Will definitely go back for future car purchases

Great company to work with. This is our fourth car we have purchased from them. Like their service department.

The entire process was fantastic! Steve Carlton and his team were great to work with and extremely pleased with my purchase!

I had several questions about the Volvo XC60-T8. They could not or would not answer them. For example - why did a car with less than 6K miles need one new tire? This all was on-line. My last question was never answered.

We just bought a CPO XC40 from Smothers European Volvo, and the experience was very pleasant. Brandon was really responsive with all my questions, and Mauricio was trying to make our visit as comfortable as possible. Just like others have mentioned, we didn't feel any pressure to make a purchase. We saw some additions items that needs to be addressed before delivery, and Pedro didn't push back on any of them. The Finance person also didn't try to push us in buying any of the extended warranty/ package either. We probably went thru 4 car purchases in the last 8 years, and this experience was the best. Even after the purchase, they are still very eager to help when I have some small issue we want to address, and reached out to make sure we are 100% happy with the purchase.

John White and the crew at Smothers Volvo took such good care of me and my family! This really was such a hassle free and easy car buying experience. I live about 3.5 hours away from Santa Rosa so everything we did was over the phone and via text. Honestly I was a little nervous about buying a car in the middle of a pandemic, and also since we don't live nearby; that we might get taken advantage of. That was not the case! I told John exactly what I wanted and he got it for me, in under our budget! I couldn't be happier with every aspect of our purchase. They took care of everything, and all I had to do was show up and get the keys! They even offered to deliver the car to my driveway, but I really wanted to drive it home myself! If you are in the market for a new or used Volvo, Smothers is the place to go!!! Thanks again John!!! Oh and btw I friggin love this car!! (2020 XC 60)