Mercedes-Benz of Santa Rosa

Brought the card in for a recall on a computer and tire warded light was on and was advised that very soon I would need oils and transmission fluid changed and had approved all of it. The experience was very good.

Very responsive and helpful. I feel like I got my questions answered even after the service was done, they were still responsive and checked in to make sure service was OK

Very pleased that the service representative, Glen Brown, explained that if I needed to get the Sprinter smogged soon it should be done before the software update.

Glen Brown is very informative and has been guiding me on keeping the Sprinter in good working order!

I’ve worked with both sales & service during my multi-decade relationship with Smothers, & they have always impressed me with their personnel. Even at times when I’ve had a concern about an issue they were open & cooperative in working to resolve the issue.

As always a good experience. Service advisor Katie Anderson is super. My only negative is that when I pulled away, I got a hood unlatched warning. I opened the hood, closed it, and the warning whent away. Guessing someone didn’t fully close it.

During my visit to the Mercedes-Benz of Santa Rosa I found the staff to be very friendly and professional!

Service was fine if they just provide a car the shuttle is a bit slower & not available after 5

Glen Brown was my service rep and did a great job. He made sure I was comfortable while waiting. The tire replacement was done earlier than expected. 15 minutes later on the freeway I noticed a tire warning indicator light, so I went back. Glen personally handled getting that dealt with, in less than 15 minutes. I was very satisfied by the service.

Always a pleasure dealing with Glenn, Erik and the team in the service department for my annual service. Thank you for taking care of my Sprinter Van!