Mercedes-Benz of Santa Rosa

Smothers European Volvo is a great dealership. Friendly knowledgeable service. A first class outfit. That is why I have now purchased my 4th Volvo from... them, and hope I'm still around for a 5th.

I am currently in discussions with the Vice President of Operations of Smothers European regarding the previous service with their Service Department.... I purchased the car at Niello Volvo in Sacramento with approximately 16,000 miles. The last service done by Niello was at approx. 14,000. I brought the car in to Smothers (the closest dealer) with 22,000, less than the 10,000 between services. I was informed by the service advisor it was late in bringing the car in, which I pointed out was approx. 8,000, less than the 10,000 intervals. I was called by the service advisor, informed the standard services was complete, a rear shock was leaking and would be replaced once the part was ordered, and that the rear brakes were at minimal tolerance and needed to be replaced. When I questioned rear brakes wearing out with only 22K, I was told it was plausible based upon driving habits. I took the car to a personal mechanic who I’ve used for 18 years to have the brakes replaced and he informed me the rear brakes were fine and I would realistically get another 2 plus years before it needed to be done. When my wife read the service advisor commentary, she was terrified the car was unsafe and the warranty, a major factor in purchasing the car, had been voided. The front brakes were listed at 11mm, rear as “minimal” (no specific measurement listed), the tire treads were listed at 6/32 and 7/32 respectively. This gave her the impression the car needed significant work done and the value of the warranty was now worthless. After conversations with the mechanic and looking up specifications for the brakes and tires (12mm new brake, and 10/32 tread new tires) I was able to show her the parts in question were at 90%, 60% and 70% respectively. This was realistically the worst service experience I have ever had with any service department and it is a complete shock that a car brand with a significant reputation would have anything remotely like this happen. Unfortunately, there is no other dealership or authorized service provider within an hour drive so future service may require me to schedule a full day to get to and from another dealer significantly out of the area.

I bought the 2015 XC70 car through Smothers and know every-one there. The XC70 is my 9th Volvo, presently garaged next to the fully restored 1971 1800E.... Most of them were acquired used and Smothers has always been helpful with minor service issues and with good advice and parts for my own work on these cars. The lastest vehicle is one of three, picked up at the factory in Göteborg. The other two: The 1966 P1800 and the 1971 142E. Smothers - excellent! Søren B., Saint Helena, California (yes - I'm Danish)

Amazing buying experience at Smothers Volvo for a new Volvo S60 T5 AWD. I purchased my previous Volvo XC60 from this dealer 5 years ago ( love that car,... still going strong) and I had not been back to the dealer since ( they are quite a distance from my home) and didn’t recognize dealership- it’s been renovated and very modern - really impressive. I had spoken to the salesperson Ron Cope extensively about the car I was interested in and about my trade and we’d agree on the selling price of new car and a tenative price for my trade. When I arrived, Ron was waiting for me and my new car was waiting all prepped. He handed me the keys and let me test drive and inspect the car as he go the used car manager to examine my old car. When I returned from test driving he informed me of the old cars value (exactly what was originally promised) and he immediately started the paperwork for the sale of the car. I am not exaggerating when I say from that point to driving away in my new car was one hour!! The finance manager quickly had all my paperwork completed and I signed off all the documents in 10 minutes and after a comprehensive review of my car’s features by the specialist I was driving home smiling playing my tunes on the car’s outstanding stereo system. Just a really impressive and relaxing car buying experience - best I’ve ever had!

I found a car I was interested on Cars.com... inquired through the app... salesman responded quickly... when to the dealership and made an excellent deal... quickly and was treated very well. I highly recommend this dealer.

I love taking my car to Smothers European! It always runs exceptionally well after visits and I KNOW my vehicle is in good hands. I have 100% confidence... and trust in the staff at Smothers. Everyone is knowledgeable, friendly, and helpful with my questions they've likely heard from every other customer. Truly an exceptional business. Thank you, Jeff, Alex, Angie, and everyone!

I feel like the Salesman was just going through the motions when replying to my request for pictures of a Mercedes S-550

The sales person was amazing! I had spoken with him the day before and expressed interest in the car. I mentioned that I would be by in the morning with... my husband. He already had the car being detailed when we arrived. The finance process was seamless and each person we met was friendly and personable.

Ron was awesome! He communicated clearly. There was no confusion and the process was very fast. My husband and I were both extremely satisfied with the... ease of the transaction. If you are interesting in becoming a Volvo owner in the Bay Area, go to Smothers and ask for Ron!

Just purchased a 2016 Audi Q5 for my wife's birthday! It was by far the best vehicle purchase I've ever had....Ron and John were terrific to work with... and they were very fair on the price we negotiated. I drove two hours to test drive the car and it was worth the effort. The car was parked out front when I arrived, it was totally detailed and I didn't feel pressured to buy the car. Paperwork was easy and they even drove the car to my home at no extra charge. If you are in the market for a used car or a new car I would highly recommend you take the time to visit this dealership!