Reviews
Write a reviewWhen I showed interest in buy a used car they raised the
When I showed interest in buy a used car they raised the price. Used car sales people will never change. That's too bad.
When I showed interest in buy a used car they raised the
When I showed interest in buy a used car they raised the price. Used car sales people will never change. That's too bad.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very poor experience.
Very poor experience. I was ready to purchase a vehicle, when on the day of the appointment he cancelled saying the vehicle was taken to the body shop for a repair. He "forgot" to tell me that the price had gone up overnight by more than $2000. When questioned his answer was "supply and demand"
Very poor experience.
Very poor experience. I was ready to purchase a vehicle, when on the day of the appointment he cancelled saying the vehicle was taken to the body shop for a repair. He "forgot" to tell me that the price had gone up overnight by more than $2000. When questioned his answer was "supply and demand"
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great communication!
Great communication! Friendly staff! I had a wonderful experience with Santa Rosa dealership! Will definitely go back for future car purchases
Great communication!
Great communication! Friendly staff! I had a wonderful experience with Santa Rosa dealership! Will definitely go back for future car purchases
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great company to work with.
Great company to work with. This is our fourth car we have purchased from them. Like their service department.
Great company to work with.
Great company to work with. This is our fourth car we have purchased from them. Like their service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The entire process was fantastic!
The entire process was fantastic! Steve Carlton and his team were great to work with and extremely pleased with my purchase!
The entire process was fantastic!
The entire process was fantastic! Steve Carlton and his team were great to work with and extremely pleased with my purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had several questions about the Volvo XC60-T8.
I had several questions about the Volvo XC60-T8. They could not or would not answer them. For example - why did a car with less than 6K miles need one new tire? This all was on-line. My last question was never answered.
I had several questions about the Volvo XC60-T8.
I had several questions about the Volvo XC60-T8. They could not or would not answer them. For example - why did a car with less than 6K miles need one new tire? This all was on-line. My last question was never answered.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We just bought a CPO XC40 from Smothers European Volvo,...
We just bought a CPO XC40 from Smothers European Volvo, and the experience was very pleasant. Brandon was really responsive with all my questions, and Mauricio was trying to make our visit as comfortable as possible. Just like others have mentioned, we didn't feel any pressure to make a purchase. We saw some additions items that needs to be addressed before delivery, and Pedro didn't push back on any of them. The Finance person also didn't try to push us in buying any of the extended warranty/ package either. We probably went thru 4 car purchases in the last 8 years, and this experience was the best. Even after the purchase, they are still very eager to help when I have some small issue we want to address, and reached out to make sure we are 100% happy with the purchase.
We just bought a CPO XC40 from Smothers European Volvo,...
We just bought a CPO XC40 from Smothers European Volvo, and the experience was very pleasant. Brandon was really responsive with all my questions, and Mauricio was trying to make our visit as comfortable as possible. Just like others have mentioned, we didn't feel any pressure to make a purchase. We saw some additions items that needs to be addressed before delivery, and Pedro didn't push back on any of them. The Finance person also didn't try to push us in buying any of the extended warranty/ package either. We probably went thru 4 car purchases in the last 8 years, and this experience was the best. Even after the purchase, they are still very eager to help when I have some small issue we want to address, and reached out to make sure we are 100% happy with the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Couldn't be happier
John White and the crew at Smothers Volvo took such good care of me and my family! This really was such a hassle free and easy car buying experience. I live about 3.5 hours away from Santa Rosa so everything we did was over the phone and via text. Honestly I was a little nervous about buying a car in the middle of a pandemic, and also since we don't live nearby; that we might get taken advantage of. That was not the case! I told John exactly what I wanted and he got it for me, in under our budget! I couldn't be happier with every aspect of our purchase. They took care of everything, and all I had to do was show up and get the keys! They even offered to deliver the car to my driveway, but I really wanted to drive it home myself! If you are in the market for a new or used Volvo, Smothers is the place to go!!! Thanks again John!!! Oh and btw I friggin love this car!! (2020 XC 60)
Couldn't be happier
John White and the crew at Smothers Volvo took such good care of me and my family! This really was such a hassle free and easy car buying experience. I live about 3.5 hours away from Santa Rosa so everything we did was over the phone and via text. Honestly I was a little nervous about buying a car in the middle of a pandemic, and also since we don't live nearby; that we might get taken advantage of. That was not the case! I told John exactly what I wanted and he got it for me, in under our budget! I couldn't be happier with every aspect of our purchase. They took care of everything, and all I had to do was show up and get the keys! They even offered to deliver the car to my driveway, but I really wanted to drive it home myself! If you are in the market for a new or used Volvo, Smothers is the place to go!!! Thanks again John!!! Oh and btw I friggin love this car!! (2020 XC 60)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Smother's Volvo is Amazing!!!!
They made it simple, and Ron seems like a car salesman who can actually be trusted! I appreciated their attentiveness, timeliness, honesty, and overall care. I made a little bit of drive because I was not getting the same level of care from my local volvo dealership, and I will make the drive again as a repeat customer at Smother's! A week after I leased the vehicle, I even noticed that a small sensor cap and tow hook cap were both missing from the front of my vehicle. I contacted Ron and within minutes, he ordered me new covers, will have them painted, and is shipping them to me! That is incredible service. Thank you!!!!!!
Smother's Volvo is Amazing!!!!
They made it simple, and Ron seems like a car salesman who can actually be trusted! I appreciated their attentiveness, timeliness, honesty, and overall care. I made a little bit of drive because I was not getting the same level of care from my local volvo dealership, and I will make the drive again as a repeat customer at Smother's! A week after I leased the vehicle, I even noticed that a small sensor cap and tow hook cap were both missing from the front of my vehicle. I contacted Ron and within minutes, he ordered me new covers, will have them painted, and is shipping them to me! That is incredible service. Thank you!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Smothers European Volvo
Smothers European Volvo is a great dealership. Friendly knowledgeable service. A first class outfit. That is why I have now purchased my 4th Volvo from them, and hope I'm still around for a 5th.
Smothers European Volvo
Smothers European Volvo is a great dealership. Friendly knowledgeable service. A first class outfit. That is why I have now purchased my 4th Volvo from them, and hope I'm still around for a 5th.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase