Mercedes-Benz of Santa Rosa

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:00 PM

Mercedes-Benz of Santa Rosa Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2011

At Mercedes-Benz of Santa Rosa, we offer new Mercedes-Benz cars in Santa Rosa, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Santa Rosa.

...



For years, our financial staff at Mercedes-Benz of Santa Rosa has offered expert advice for those seeking a great Mercedes-Benz car loan or lease. Our service doesn't stop there. Santa Rosa customers can come in and take advantage of our knowledgeable Mercedes-Benz car repair technicians and a fully-stocked inventory of Mercedes-Benz car parts.

"http://www.mbofsantarosa.com"

Service

Wheel Balance

$40 and up*

Oil, Filter Change

$149.95

New Brake Pads/Shoes (Front)

$703 and up*

Detailing

$199 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 30, 2019

    They made it simple, and Ron seems like a car salesman who can actually be trusted! I appreciated their attentiveness, timeliness, honesty, and overall... care. I made a little bit of drive because I was not getting the same level of care from my local volvo dealership, and I will make the drive again as a repeat customer at Smother's! A week after I leased the vehicle, I even noticed that a small sensor cap and tow hook cap were both missing from the front of my vehicle. I contacted Ron and within minutes, he ordered me new covers, will have them painted, and is shipping them to me! That is incredible service. Thank you!!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 22, 2018

    Smothers European Volvo is a great dealership. Friendly knowledgeable service. A first class outfit. That is why I have now purchased my 4th Volvo from... them, and hope I'm still around for a 5th.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 17, 2017

    I bought the 2015 XC70 car through Smothers and know every-one there. The XC70 is my 9th Volvo, presently garaged next to the fully restored 1971 1800E.... Most of them were acquired used and Smothers has always been helpful with minor service issues and with good advice and parts for my own work on these cars. The lastest vehicle is one of three, picked up at the factory in Göteborg. The other two: The 1966 P1800 and the 1971 142E. Smothers - excellent! Søren B., Saint Helena, California (yes - I'm Danish)

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 1, 2018

    I am currently in discussions with the Vice President of Operations of Smothers European regarding the previous service with their Service Department.... I purchased the car at Niello Volvo in Sacramento with approximately 16,000 miles. The last service done by Niello was at approx. 14,000. I brought the car in to Smothers (the closest dealer) with 22,000, less than the 10,000 between services. I was informed by the service advisor it was late in bringing the car in, which I pointed out was approx. 8,000, less than the 10,000 intervals. I was called by the service advisor, informed the standard services was complete, a rear shock was leaking and would be replaced once the part was ordered, and that the rear brakes were at minimal tolerance and needed to be replaced. When I questioned rear brakes wearing out with only 22K, I was told it was plausible based upon driving habits. I took the car to a personal mechanic who I’ve used for 18 years to have the brakes replaced and he informed me the rear brakes were fine and I would realistically get another 2 plus years before it needed to be done. When my wife read the service advisor commentary, she was terrified the car was unsafe and the warranty, a major factor in purchasing the car, had been voided. The front brakes were listed at 11mm, rear as “minimal” (no specific measurement listed), the tire treads were listed at 6/32 and 7/32 respectively. This gave her the impression the car needed significant work done and the value of the warranty was now worthless. After conversations with the mechanic and looking up specifications for the brakes and tires (12mm new brake, and 10/32 tread new tires) I was able to show her the parts in question were at 90%, 60% and 70% respectively. This was realistically the worst service experience I have ever had with any service department and it is a complete shock that a car brand with a significant reputation would have anything remotely like this happen. Unfortunately, there is no other dealership or authorized service provider within an hour drive so future service may require me to schedule a full day to get to and from another dealer significantly out of the area.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 20, 2018

    Amazing buying experience at Smothers Volvo for a new Volvo S60 T5 AWD. I purchased my previous Volvo XC60 from this dealer 5 years ago ( love that car,... still going strong) and I had not been back to the dealer since ( they are quite a distance from my home) and didn’t recognize dealership- it’s been renovated and very modern - really impressive. I had spoken to the salesperson Ron Cope extensively about the car I was interested in and about my trade and we’d agree on the selling price of new car and a tenative price for my trade. When I arrived, Ron was waiting for me and my new car was waiting all prepped. He handed me the keys and let me test drive and inspect the car as he go the used car manager to examine my old car. When I returned from test driving he informed me of the old cars value (exactly what was originally promised) and he immediately started the paperwork for the sale of the car. I am not exaggerating when I say from that point to driving away in my new car was one hour!! The finance manager quickly had all my paperwork completed and I signed off all the documents in 10 minutes and after a comprehensive review of my car’s features by the specialist I was driving home smiling playing my tunes on the car’s outstanding stereo system. Just a really impressive and relaxing car buying experience - best I’ve ever had!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2018

    I found a car I was interested on Cars.com... inquired through the app... salesman responded quickly... when to the dealership and made an excellent deal... quickly and was treated very well. I highly recommend this dealer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2018

    I love taking my car to Smothers European! It always runs exceptionally well after visits and I KNOW my vehicle is in good hands. I have 100% confidence... and trust in the staff at Smothers. Everyone is knowledgeable, friendly, and helpful with my questions they've likely heard from every other customer. Truly an exceptional business. Thank you, Jeff, Alex, Angie, and everyone!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 14, 2017

    I feel like the Salesman was just going through the motions when replying to my request for pictures of a Mercedes S-550

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 21, 2016

    The sales person was amazing! I had spoken with him the day before and expressed interest in the car. I mentioned that I would be by in the morning with... my husband. He already had the car being detailed when we arrived. The finance process was seamless and each person we met was friendly and personable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 30, 2016

    Ron was awesome! He communicated clearly. There was no confusion and the process was very fast. My husband and I were both extremely satisfied with the... ease of the transaction. If you are interesting in becoming a Volvo owner in the Bay Area, go to Smothers and ask for Ron!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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