Reviews
Horrible. Horrible. Horrible.
Couldn't get a SIMPLE answer to a question about whether or not a vehicle had a tow package. NO, I am NOT financing!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Doug sorry for your frustration, we try to have all the info on our vehicles on site and photos to show the outside of the vehicle best we can.
The terms of your contract
The buying experience was pretty painless, unril after I took possession of the vehicle and and the lender took over. Between the time that I bought the car and when my 1st payment was due, I changed jobs. The sales contract was tied to my previous employers pay days, every other Friday. My new pay days were the 5th and the 20th of the month. I, in writing requested that my contract be modified to be inline with my new pay schedule, declined. They don't tell you this during the sales process. I was being charged late charges, but they would not, modify the contract to avoid the late fees. I contacted an attorney to review the contract, there advice was to voluntarily surrender the vehicle, because with the contract, the value was so upside down, I'd never be able to do anything with the asset.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
John thanks for the review we appreciate the feed back and will look into this situation for you
thank you
I thought I had no hope of qualifying for a car loan. I work for myself and don't have check stubs. Pete and Patrick worked through everything with me now I have a car. Thanks guys the car is great
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was a pleasure serving you Nick and good luck with your business we know you will be successful thanks you for this great review
Great place to buy a car!!!!!
I was giving up in finding a dealership that could finance me, due to my challenged credit. A sepration from a relationship could really hender your life and affect ones credit. I was referred to Cactus Jacks from another dealership and it was the best thing I ever did. The finance person was awesome to work with, everything was cut and dry. The salesperson ( Patrick) made everything very easy for me. It was a smooth transition. Thank you Cactus Jacks! I love my VW Jetta
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your Business Scott, We appreciate your Review
great people in surprise
in and out so quick! great car with a short term loan...i wont be paying on my car for 6 years! try 2 1/2 years
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you We try to get you in and out quickly with no hassles
Great Service Dept.
The buying process was easy and fast. Sales staff in Surprise was very nice. I did have a mechanical issue shortly after I bought and the service department was very quick to honor the warranty and fix my car. Thank you Cactus Jack's
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
we are glad everything worked out and we look forward to serving you in the future, Thank you for your business
Great service
Paul gave me great service and made things simple while buying my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Kyleigh, I'm glad to hear you enjoyed your experience and we look forward seeing you again. Thanks
Car Hunting
I had a great review very nice Gentelmrn. I truly enjoyed my self and my daughter too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks, Mary It was our pleasure serving you. I hope you and your Daughter enjoy your new car
Easy Going
That was by far the quickest car deal I have ever made. The person I talked to actually answered my questions straight forward. No talking to the "manager". Patrick actually made the deal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great to hear you enjoyed your experience at Cactus Jacks Auto. Thank you for your business. We look forward to seeing you in the future.
nice store in surprise
I just bought my 3rd car from Cactus Jack's. This time I worked with Patrick at the new store in Surprise. I recommend this company to all my friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for making us your choice in purchasing a vehicle, Hope you enjoy your Challenger! We look forward to seeing you for your fourth Car