Rosenthal Acura

4.4
(289 reviews)
Visit Rosenthal Acura
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00pm–7:00pm 8:00am–6:00pm
Sunday 12:00pm–6:00pm Closed

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New (301) 637-8886 (301) 637-8886
Used (301) 637-4739 (301) 637-4739
Service (301) 637-8017 (301) 637-8017

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About our dealership

This seller has been on Cars.com since October 2000.
Welcome to Rosenthal Acura your Washington DC area Acura dealer. We have proudly served communities in Montgomery County Maryland such as Rockville Frederick Bethesda Potomac and Silver Spring as well as Northern Virginia since 1986. Our dealership was founded on the principle that the customer always comes first and we continue to uphold this value today. Visit us at 623 N Frederick Ave in Gaithersburg MD for an unparalleled automotive experience.
Whatever model of Acura you're seeking our experienced sales staff is happy to help you find it.
WELCOME TO Rosenthal Acura

Service center

Phone number (301) 637-8017

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Meet our employees

View all 23 employees View less employees

Reviews

4.4
(289 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rosenthal Acura from DealerRater.

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5.0

This was a fantastic dealership experience.

This was a fantastic dealership experience. I've had nothing but a great time purchasing my new vehicle.

5.0

This was a fantastic dealership experience.

This was a fantastic dealership experience. I've had nothing but a great time purchasing my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

The dealership and website was very helpful in helping me

The dealership and website was very helpful in helping me find a durable vehicle that was within my budget. The customer service received from Victor Castro was excellent and I would recommend this dealership and Victor if you are looking for great customer service.

5.0

The dealership and website was very helpful in helping me

The dealership and website was very helpful in helping me find a durable vehicle that was within my budget. The customer service received from Victor Castro was excellent and I would recommend this dealership and Victor if you are looking for great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Victor is personal and efficient!

Victor is personal and efficient! I cannot recommend his expertise and customer service higher :) Thank you!

5.0

Victor is personal and efficient!

Victor is personal and efficient! I cannot recommend his expertise and customer service higher :) Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Thank you to the whole team at Rosenthal Acura!

Thank you to the whole team at Rosenthal Acura! They made me feel welcomed immediately and helped me with my car purchase. I highly recommend you go and see Victor Castro, he is amazing and knowledgeable. The dealership is super clean and all the staff members are friendly.

5.0

Thank you to the whole team at Rosenthal Acura!

Thank you to the whole team at Rosenthal Acura! They made me feel welcomed immediately and helped me with my car purchase. I highly recommend you go and see Victor Castro, he is amazing and knowledgeable. The dealership is super clean and all the staff members are friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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1.0

Seeking Resolution - Rosenthal Acura Service

Seeking Resolution - Rosenthal Acura Service Feedback I've been a dedicated Rosenthal Acura customer for over two decades, having relied on them for servicing my Acura TSX and RDX. However, I must express my deep concern regarding the current state of their service department. It's evident that the quality has significantly declined since the onset of the pandemic, potentially due to changes in management and personnel. The esteemed Rosenthal Acura name is all that remains. Regrettably, the standard of repairs provided is far from satisfactory. Their mechanics seem limited in their ability to diagnose and rectify issues beyond basic service requirements. Comprehensive post-repair checks or test drives on vehicles appear to be omitted. Additionally, the treatment from personnel leaves much to be desired, and obtaining a loaner car after repeated service failures necessitates escalating the matter to the facility director. Rather than relying on experienced mechanics, they seem to rely solely on scanner-generated codes for repairs. This approach lacks accountability, and there have been no apologies for their mistakes. My attempts to engage with the Acura regional manager have been met with silence, and interactions are avoided. Here's the chronicle of my ordeal: 1. **Initial Repair** - July 10-13, 2023 (3 days): Diagnosis and spark plug and coil replacement on the 4th cylinder. 2. **Post-repair Issues** - July 13-18, 2023: Unforeseen shaking and motor noises. 3. **Second Repair** - July 18-August 12, 2023 (26 days): Extensive timing chain, guides, arm, tensioner, seals replacement, and Fakra cables. 4. **Post-repair Issues** - August 12-14, 2023: Immediate oil pressure light and all service lights warnings, car shakes upon startup, stalls. 5. **Third Repair** - August 13-19, 2023 (8 days): VTC Valve replaced due to DTC P2651 Rocker Arm Oil Control System "B" stuck off/switch circuit high voltage. 6. **Post-repair Issues** - August 19-26, 2023: Persistent car shaking, electrical issues, battery indicator lit, car cranks but doesn't start while lights are operational. Discovered air intake left detached post previous repair. 7. **Fourth Repair** - August 27-September 2, 2023 (7 days): Resecured the fuel pump ground and installed a new air intake. 8. **Post-repair Issues** - September 2-5, 2023: Intensified shaking, difficulties in shifting gears, all service lights back on, car stalls repeatedly. 9. **Fifth Repair** - September 5-October 1, 2023 (27 days): Acura requested all non-Acura service receipts, presented $5098 estimate, later reduced to $2371.66, for cylinder head gasket replacement. My vehicle has spent a total of 71 days in their service since July 10, 2023, with each return in a worse state than before. A particularly concerning instance was when I realized that my vehicle had been returned to me on August 27, 2023, with the air intake visibly detached. It makes me question what else was not properly attached. My car stalled and had to be towed back to the dealership. Please refer to the attached video. The latest issue is the $2371.66 estimate for cylinder head gasket replacement. I firmly believe that this expense must be fully covered under Rosenthal Acura's repair warranty. I've requested the involvement of the regional Acura manager, urged Acura corporate to send their own mechanic for reevaluation, and demanded full coverage of the cylinder head gasket repair resulting from their errors. Furthermore, the current condition of my four-year-old Acura RDX 2019 falls far short of the luxury and reliability I anticipated from the Acura brand and Rosenthal Acura's service. Regrettably, I can no longer endorse the Acura brand to those seeking dependable luxury cars and service. In conclusion, I implore you to reconsider subjecting yourself to the frustration and disappointment I've endured with Rosenthal Acura's service. Superior, more professional, and cost-effective alternatives are available elsewhere.

1.0

Seeking Resolution - Rosenthal Acura Service

Seeking Resolution - Rosenthal Acura Service Feedback I've been a dedicated Rosenthal Acura customer for over two decades, having relied on them for servicing my Acura TSX and RDX. However, I must express my deep concern regarding the current state of their service department. It's evident that the quality has significantly declined since the onset of the pandemic, potentially due to changes in management and personnel. The esteemed Rosenthal Acura name is all that remains. Regrettably, the standard of repairs provided is far from satisfactory. Their mechanics seem limited in their ability to diagnose and rectify issues beyond basic service requirements. Comprehensive post-repair checks or test drives on vehicles appear to be omitted. Additionally, the treatment from personnel leaves much to be desired, and obtaining a loaner car after repeated service failures necessitates escalating the matter to the facility director. Rather than relying on experienced mechanics, they seem to rely solely on scanner-generated codes for repairs. This approach lacks accountability, and there have been no apologies for their mistakes. My attempts to engage with the Acura regional manager have been met with silence, and interactions are avoided. Here's the chronicle of my ordeal: 1. **Initial Repair** - July 10-13, 2023 (3 days): Diagnosis and spark plug and coil replacement on the 4th cylinder. 2. **Post-repair Issues** - July 13-18, 2023: Unforeseen shaking and motor noises. 3. **Second Repair** - July 18-August 12, 2023 (26 days): Extensive timing chain, guides, arm, tensioner, seals replacement, and Fakra cables. 4. **Post-repair Issues** - August 12-14, 2023: Immediate oil pressure light and all service lights warnings, car shakes upon startup, stalls. 5. **Third Repair** - August 13-19, 2023 (8 days): VTC Valve replaced due to DTC P2651 Rocker Arm Oil Control System "B" stuck off/switch circuit high voltage. 6. **Post-repair Issues** - August 19-26, 2023: Persistent car shaking, electrical issues, battery indicator lit, car cranks but doesn't start while lights are operational. Discovered air intake left detached post previous repair. 7. **Fourth Repair** - August 27-September 2, 2023 (7 days): Resecured the fuel pump ground and installed a new air intake. 8. **Post-repair Issues** - September 2-5, 2023: Intensified shaking, difficulties in shifting gears, all service lights back on, car stalls repeatedly. 9. **Fifth Repair** - September 5-October 1, 2023 (27 days): Acura requested all non-Acura service receipts, presented $5098 estimate, later reduced to $2371.66, for cylinder head gasket replacement. My vehicle has spent a total of 71 days in their service since July 10, 2023, with each return in a worse state than before. A particularly concerning instance was when I realized that my vehicle had been returned to me on August 27, 2023, with the air intake visibly detached. It makes me question what else was not properly attached. My car stalled and had to be towed back to the dealership. Please refer to the attached video. The latest issue is the $2371.66 estimate for cylinder head gasket replacement. I firmly believe that this expense must be fully covered under Rosenthal Acura's repair warranty. I've requested the involvement of the regional Acura manager, urged Acura corporate to send their own mechanic for reevaluation, and demanded full coverage of the cylinder head gasket repair resulting from their errors. Furthermore, the current condition of my four-year-old Acura RDX 2019 falls far short of the luxury and reliability I anticipated from the Acura brand and Rosenthal Acura's service. Regrettably, I can no longer endorse the Acura brand to those seeking dependable luxury cars and service. In conclusion, I implore you to reconsider subjecting yourself to the frustration and disappointment I've endured with Rosenthal Acura's service. Superior, more professional, and cost-effective alternatives are available elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Very happy with Mr Castro attention I feel very confident

Very happy with Mr Castro attention I feel very confident and I will recommend him to my friends and family

5.0

Very happy with Mr Castro attention I feel very confident

Very happy with Mr Castro attention I feel very confident and I will recommend him to my friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

I can't say enough good things about the experience we

I can't say enough good things about the experience we had at Rosental Acura in Gaithersburg. Victor Castro was our sales rep and he couldn't have been more helpful and responsive. Very prompt in returning calls, which I appreciated very much. Sales Manager Rubeen Awad is a true professional who has the ability to make you feel like you are the most important customer in the dealership. Highly recommend Victor and Rosental Acura to anyone in the market for a new or certified vehicle.

5.0

I can't say enough good things about the experience we

I can't say enough good things about the experience we had at Rosental Acura in Gaithersburg. Victor Castro was our sales rep and he couldn't have been more helpful and responsive. Very prompt in returning calls, which I appreciated very much. Sales Manager Rubeen Awad is a true professional who has the ability to make you feel like you are the most important customer in the dealership. Highly recommend Victor and Rosental Acura to anyone in the market for a new or certified vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Very helpful staff willing to help as much as he can to

Very helpful staff willing to help as much as he can to get us a reasonable price

5.0

Very helpful staff willing to help as much as he can to

Very helpful staff willing to help as much as he can to get us a reasonable price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5.0

This place is very clean.

This place is very clean. Also very friendly employees. Victor Casto is very knowledgeable. Great salesman

5.0

This place is very clean.

This place is very clean. Also very friendly employees. Victor Casto is very knowledgeable. Great salesman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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4.0

The dealership is good enough for me to smoothly trad in

The dealership is good enough for me to smoothly trad in my previous MDX for a new 2023 MDX. Just wish the trad-in value be higher. The Sales person Victor is sincere, friendly, and knows his stuff. Highly recommended.

4.0

The dealership is good enough for me to smoothly trad in

The dealership is good enough for me to smoothly trad in my previous MDX for a new 2023 MDX. Just wish the trad-in value be higher. The Sales person Victor is sincere, friendly, and knows his stuff. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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