Rosenthal Acura

I have used this dealership through five automobiles over the last 15 years, and my late husband used them for nearly 10 years before that. Larry Pinto... has always been my sales person and I would never go anywhere else. Ever. He gets me the best car for my lease needs every three years, and he gets me the greatest price every single time. He would bend over backwards to do anything for me that I need during the course of my leases, as well. Furthermore, I always get my car serviced here, and the service department is totally professional and well-run. I have only good things to say about this dealership.

Took my Acura into the dealership to have them check some items - steering wheel fluid and some other things. The service representative did not seem... "knowledgeable" and I asked for a "loaner" - he just said - go across into the waiting lounge - Did not tell me that I had to talk to the desk there and tell them I wanted a loaner! Finally my "other half" went over to him and asked him where is the loaner. The service rep said - well - since you have been here once before, thought that you knew what to do to get a loaner! Plus the car was to be finished and ready today - but received an email this morning from the service rep that the technician who was to work on my car could not come in today because of an emergency -- So my car would not be done/worked on - until tomorrow - Wednesday. Plus he could not notify me when my car was done because it was his (the service rep) day off - And no one else would notify me when it was done! So frustrated with this service rep and the service department

Me Larry Pinto was fantastic ,this is my 5th Acura and this time I got the best sales person, he is amazing!!!!

I searched multiple Acura dealership and ended up with Rosenthal and Larry Pinto. Larry was very professional, accommodating with scheduling and stayed... late to complete sale. This was a very easy negotiation and painless transaction.

Received best prices and excellent customer service from Alan E. in Internet Sales at Rosenthal Acura. It was worth the drive from Baltimore! I needed... to finalize my purchase decision at the dealership (model and color), and Alan was helpful and patient. I have purchased cars for family and friends for over 30 years. I am very particular, and give Alan my highest recommendation. Also enjoyed working with Walter O. (Sales Manager).

Good inventory but also good amount of typical salesmen tricks. In my case, I got the "Bait & Switch" trick. I spent an hour with Solomon negotiating specific... car that he claimed they had. I shook hand with Solomon and his boss Walter on the deal. We even started signing the insurance and credit paper when they called me to the outside and informed me that the car we have signed on doesn't exist anymore. Instead they offered me upgraded one that "just happened to be parked at the main entrance" for "just extra 2 grands". I left and didn't take the bait. I called multiple times in the next few days to complain to the management but they declined to take my call and they said that the newer car is their final and only offer to me. Obviously I didn't take it.

Good inventory but also good amount of typical salesmen tricks. In my case, I got the "Bait & Switch" trick. I spent an hour with Solomon... negotiating specific car that he claimed they had. I shook hand with Solomon and his boss Walter on the deal. We even started signing the insurance and credit paper when they called me to the outside and informed me that the car we have signed on doesn't exist anymore. Instead they offered me upgraded one that "just happened to be parked at the main entrance" for "just extra 2 grands". I left and didn't take the bait. I called multiple times in the next few days to complain to the management but they declined to take my call and they said that the newer car is their final and only offer to me. Obviously I didn't take it.

Counting this one, I have purchased 15 cars in my lifetime and this was by far the best purchasing experience I have ever had. I dreaded this more than... going to the dentist, but the staff at Rosenthal were on point and had me in and out haggle free in less than four hours. Joe Mungo will take great care of you and my salesman - Ned didn't play any games or try to up-sell. M trade-in was not low-balled either. Just a great crew there. Give them a shot. I don't think you'll be disappointed.

Have been having my 2013 TL serviced only at Rosenthal since purchase and the quality of service and attention to details has kept it at the same level... of performance and comfort since day of delivery. The entire staff is professional, courteous and very knowledgeable. Jason, my service advisor, is always on top of his came when discussing my service requirements, proactive maintenance and repairs and addressing with patience and sound advice my questions and concerns. He is a true asset to your organization as the rest of your staff!

Good service and the salesperson named Christian was very professional in helping me purchase MDX. He was kind and listened to my needs and communicated... with his supervisor.