Rosenthal Acura

I’ll start by saying my experience with my salesman Nick was easy and pleasurable. The whole buying process was smooth. My trouble started 50 plus days out. It was an out of state transfer of tags. The dealership did not start the paperwork until 6 weeks after delivery. When I called to inquire where we stood Nick responded with it takes time. At this point I was worried about the 60 day temp tag expiring. They then had to issue another temp tag. I the mean time my plates expired then the issues started, which I became aware of on a email from them. When I called I could not speak to the people who are in charge of the transfer process, only my salesperson who is in the middle of this try to explain to me and their dept what each of us are saying. I am now 7 weeks and not resolved. From what I can figure is if the process of transfer was started sooner we would have had a problem. My biggest complaint of them, is the people in charge of the process will not speak with me. Which I feel is unprofessional and disrespectful of myself

When I say , Mr. Victor Castro of Rosenthal Acura were the answer to my prayers. Because it was nobody but God that order my steps to this dealership. To have Mr. Victor Castro be my salesman. A gentleman with decades of auto sales experience and excellent customer service. His calm demeanor, gave me a since of calmness. That instantly confirmed for me, I was in good hands. An immense value, that is not found in today's dealerships. I'm beyond grateful and cannot say Thank You enough. Now I can drive my 63yrs old brother with adult autism around. In a reliable car with a peace of mind. May God Bless Mr. Castro abundantly. Rosenthal Acura has a true gem on their team for sure. Peace & Blessing

This is my sixth car purchase/lease from Rosenthal Acura in Gaithersburg. I've always had great service here so I just keep coming back to what I know. Victor is always a pleasure to work with. This is the third vehicle that I lease through him. Everything was great I was in and out very quickly, which was such a pleasure! Thank you!

I love how the manager help me with my needs. And the sale guy who help me to understand the price and rates

Victor Castro was incredibly helpful and patient throughout the entire process, ensuring we found the perfect car. He explained everything clearly and never pressured us. We truly felt valued as customers and would highly recommend him to anyone looking for a new car.

Victor is truly a man of honorable integrity and character. I really felt a trust dealing with him. I wouldn't hesitate to purchase another vehicle from Victor Castor.

Professionalism: Victor Castro was polite, professional, and attentive to the my needs Communication: Victor Castro communicated clearly and quickly, either in person or via email Trustworthiness: Victor Castro was trustworthy and didn't pressure me Going above and beyond: Victor Castro went above and beyond to help me , such as by locating a specific vehicle or staying after hours Ease of process: The dealership made the process easy and painless No surprises: The final price was as negotiated, with no last-minute surprises Great customer service: The customer service was great and the environment was friendly and welcoming

A great experience from the beginning to the end. I contacted them with my best price on a 2025 RDX. The came back to me with a great deal and we had the car in our driveway within 10 days. Victor was top notch - got it done efficiently, did not oversell, great job. Already sent another referral to him.

We walked into the dealership looking to potentially buy a used MDX - Victor was incredibly knowledgeable putting myself, my wife and kids at ease. He explained the vehicle in incredible detail showing the pros and cons vs other cars we told him we were interested in. He walked through the multiple different MDX models from the 2022 to the 2025 and then all the different classes from the best all the way up to the A-Spec. He explained in detail all the differences and what he thinks is the most important. They came with a price and being firm but not pushy Victor was able to tell us the dealer's position and then worked with us to get the price to a position where we were comfortable. Throughout the process he was very kind, courteous, helpful and honest. On his desk he has a saying "treat customers like family" and he absolutely did that with us.

the loan process was very easy and quick. I would recommend buying from this dealership. Straight forward and honest if I ever want another car I will def go back.