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Very courteous team
I went through the processes inquiring about a vehicle and although in the end I decided on a different one outside of this dealership, I felt the the whole process was very transparent, no hassle, courteous, and professional. Kudos to Julian! Down the line when it’s time for another vehicle, I’ll be revisiting Rosenthal Acura.
Awesome customer service
Fernando took great care with us...He worked with our budget He and the group were very friendly and professional. The process took about 2 hours. Definitely will return to this dealership in future.
Great customer service from Fernando Ramirez
Just purchased an Acura RDX at Rosenthal Acura in Gaithersburg. Fernando Ramirez was fantastic. I can honestly say that this was the best experience I have ever had purchasing a car. Fernando and the team at Rosenthal Acura could not have been any better. I have to admit I was truly impressed with the service and professionalism I received. I would strongly recommend this dealership if you are looking for an Acura. Of course, dont forget to ask for Fernando!
Poor Service representatives
Took my Acura into the dealership to have them check some items - steering wheel fluid and some other things. The service representative did not seem "knowledgeable" and I asked for a "loaner" - he just said - go across into the waiting lounge - Did not tell me that I had to talk to the desk there and tell them I wanted a loaner! Finally my "other half" went over to him and asked him where is the loaner. The service rep said - well - since you have been here once before, thought that you knew what to do to get a loaner! Plus the car was to be finished and ready today - but received an email this morning from the service rep that the technician who was to work on my car could not come in today because of an emergency -- So my car would not be done/worked on - until tomorrow - Wednesday. Plus he could not notify me when my car was done because it was his (the service rep) day off - And no one else would notify me when it was done! So frustrated with this service rep and the service department
Bait and switch trick!
Good inventory but also good amount of typical salesmen tricks. In my case, I got the "Bait & Switch" trick. I spent an hour with Solomon negotiating specific car that he claimed they had. I shook hand with Solomon and his boss Walter on the deal. We even started signing the insurance and credit paper when they called me to the outside and informed me that the car we have signed on doesn't exist anymore. Instead they offered me upgraded one that "just happened to be parked at the main entrance" for "just extra 2 grands". I left and didn't take the bait. I called multiple times in the next few days to complain to the management but they declined to take my call and they said that the newer car is their final and only offer to me. Obviously I didn't take it.
Me Larry Pinto was fantastic ,this is my 5th Acura and this time I got the best sales person, he is amazing!!!!
Excellent customer service! Best inventory around. I would recommend this dealership to anyone in the DMV.
Fernando is Great!
Fernando reached out to me very quickly and was very responsive to me. He went above and beyond to get me the information I needed. Did not end up buying that vehicle, but would consider them in the future.
Larry Pinto is AWESOME
Larry Pinto helped me lease my MDX and it was an amazing experience. I recommend people to use him as he is very personable, funny and helpful. He was so easy to work with! Larry is the MAN!
Great bunch of Guys
Having been in the car business many years ago, I appreciate what a tough business this is. Kazim and his sales manager were straight forward and easy to work with. No games and a fair price in the end. Rich in finance quietly and efficiently processed the paperwork and was able to beat my.Banks best financing offer by several percentage points. In fact, he saved me enough to purchase a full coverage warranty and still kept the payments less than what I would have payed with my bank without a warranty. Highly recommend these guys.
Marcelo, What a great review, I wish it was for us but unfortunately we don't have a Kazim or Rich at our location.