Rosenthal Acura

I cannot thank Victor Castro enough for making my car-buying experience so positive. Victor was kind, responsive, and genuinely invested in my satisfaction.. This was by far the best experience I’ve had! His expertise in the Acura RDX was impressive and he took the time to explain every feature thoroughly. Victor Castro is professional, honest, and made sure I felt comfortable with my decision before leaving the lot. Highly recommended for a stress free and professional services! If you are looking for an honest, friendly, and efficient car-buying experience, ask for Victor Castro! My husband and I enjoyed the whole time we met and worked with Victor to buy the car at Rosenthal Acura dealer in Gaithersburg MD. DT & AL

I came in for my first service on my vehicle. I should have left when I pulled in The car in front of me was being moved and the service man did not xxxx the back door and drove off, hitting the door on the side of the building. That was my clue to leave but I stayed- wrong decision. I told the service man I had a nail in my tire and asked for advice. He had sound advice for me. When my car was finished, the first thing he said to me was that tires had been rotated and the tire with the nail was now on the front. I get home and the next day my husband asks why I never rotated the tires. In fact, the tire with the nail is still in the same place it was originally. Tires were never rotated- a service that was paid for and not completed. I called and spoke to the service man and he agreed this was unacceptable. He was supposed to call me back with a resolution- I have heard nothing!

Victor was terrific. He made us feel like we were part of his family. I highly recommend meeting with him if you are in the market for a new vehicle.

No pressure sales. Greg R. was great to work with and we happily bought our new (used) car from him. We would go back.

Victor sold me an Acura TLX. He was very helpful and patient with me with my careful decision to purchase another vehicle. As a man of faith, I relate to his Calling to servanthood, no matter the platform. He sent me off in my new ride with hope and confidence that I made the right decision to buy from him. Excellent!

I’ll start by saying my experience with my salesman Nick was easy and pleasurable. The whole buying process was smooth. My trouble started 50 plus days out. It was an out of state transfer of tags. The dealership did not start the paperwork until 6 weeks after delivery. When I called to inquire where we stood Nick responded with it takes time. At this point I was worried about the 60 day temp tag expiring. They then had to issue another temp tag. I the mean time my plates expired then the issues started, which I became aware of on a email from them. When I called I could not speak to the people who are in charge of the transfer process, only my salesperson who is in the middle of this try to explain to me and their dept what each of us are saying. I am now 7 weeks and not resolved. From what I can figure is if the process of transfer was started sooner we would have had a problem. My biggest complaint of them, is the people in charge of the process will not speak with me. Which I feel is unprofessional and disrespectful of myself

When I say , Mr. Victor Castro of Rosenthal Acura were the answer to my prayers. Because it was nobody but God that order my steps to this dealership. To have Mr. Victor Castro be my salesman. A gentleman with decades of auto sales experience and excellent customer service. His calm demeanor, gave me a since of calmness. That instantly confirmed for me, I was in good hands. An immense value, that is not found in today's dealerships. I'm beyond grateful and cannot say Thank You enough. Now I can drive my 63yrs old brother with adult autism around. In a reliable car with a peace of mind. May God Bless Mr. Castro abundantly. Rosenthal Acura has a true gem on their team for sure. Peace & Blessing

This is my sixth car purchase/lease from Rosenthal Acura in Gaithersburg. I've always had great service here so I just keep coming back to what I know. Victor is always a pleasure to work with. This is the third vehicle that I lease through him. Everything was great I was in and out very quickly, which was such a pleasure! Thank you!

I love how the manager help me with my needs. And the sale guy who help me to understand the price and rates

Victor Castro was incredibly helpful and patient throughout the entire process, ensuring we found the perfect car. He explained everything clearly and never pressured us. We truly felt valued as customers and would highly recommend him to anyone looking for a new car.