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Reviews

Average Ratings

4.4
219 lifetime reviews. Includes reviews of Rosenthal Acura from DealerRater.com
  • A pleasant experience

    Salesman (Sean) was very knowledgeable and helpful. Not only were we able to drive a car we identified online, but he suggested a couple of other ...

    Dealer Response

    Hi Michele, Congrats on your new car, although we couldn't find the right car for you we are always happy to hear that you had a great experienc...


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    Salesman (Sean) was very knowledgeable and helpful. Not only were we able to drive a car we identified online, but he suggested a couple of other cars that might fit our needs and budget. Even though we wound up buying a car from a different dealer, it was only due to the availability of a used car that better fit what we wanted, not any problems with our experience at Rosenthal.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Michele, Congrats on your new car, although we couldn't find the right car for you we are always happy to hear that you had a great experience with us and Sean.


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  • Attempt to bait and switch
    May 12, 2017

    Partly this is my fault of being gullible and not believing what I was seeing but I blame the salesman for being dishonest. I looked online at a ...


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    Partly this is my fault of being gullible and not believing what I was seeing but I blame the salesman for being dishonest. I looked online at a used car late in the evening and I double checked in the morning but the vehicle was no longer on the website. I emailed the used car salesman in the morning to check if the car was still available and he verified it was there. I told him that I would be there in the afternoon and that I would call and email him to give him an ETA at the dealership. I emailed him and left him a voicemail that I would be there in an hour. Left DC in heavy traffic (actually took 1 hour 15 minutes with an accident on I-270) and 5 minutes away from the dealership, the used car salesman calls me up and told me that the car was just sold an hour ago. I understand it is "first come, first serve" on used cars but I should have known better with all the signs of the car being sold the night before. I made a U-turn and never ever set foot on the lot. Of course the salesman said that he was "honest" and he would not ever do this to any customers. Then he had the audacity to tell me that he had other used cars on the lot to look at that was in my price range. How can I buy a car from a salesman that I can't trust? This is one of many ways of baiting and switching in the car industry that gives it a bad reputation. If I wasn't on a budget and wanted a new car, I would have used Costco's car buying services without the haggle of prices. Again, I take partial blame for this one but if I had an employee working under me that uses unethical methods to get a customer in the door then that employee wouldn't be working for me any longer. Maybe this is how the management of Rosenthal Acura train their employees but I will never ever set foot in this dealership or recommend them to my worst enemy.

    Does not recommend this dealer

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  • WILL NEVER RETURN
    May 11, 2017

    Used car sales will nickel and dime you by the hundreds....Very disappointing experience attempting to purchase a used car. First, we were lowball...


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    Used car sales will nickel and dime you by the hundreds....Very disappointing experience attempting to purchase a used car. First, we were lowballed on our trade, CarMax offered $3000 more, so we since we liked the car they had, we took our trade to CarMax and came back with a check ready to buy (losing trade in tax benefit). Mid-way through the salesman starts adding in the $299 dealer processing fee (which I get, they all do) then unannounced, adds in a $495 vehicle reconditioning fee (note: this reconditioning fee was not documented anywhere on their website or Cars.com) That was a deal breaker and the sales manager rudely would not budge, he says everybody pays that, well, I guess everybody except me :) So if you consider purchasing a car from Rosenthal Acura, plan to add $800 or maybe more to their advertised price. We won't be back.

    Does not recommend this dealer

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  • Excellent salesman
    May 4, 2017

    We had a very pleasant experience with Larry Pinto at Rosenthal Acura in Gaithersburg, MD. He was very pleasant and was not pushy in trying to ge...


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    We had a very pleasant experience with Larry Pinto at Rosenthal Acura in Gaithersburg, MD. He was very pleasant and was not pushy in trying to get us to purchase things that we were not interested in. I would recommend him to anyone interested in purchasing a vehicle from Rosenthal.

    Does recommend this dealer

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  • Larry Pinto is AWESOME

    Larry Pinto helped me lease my MDX and it was an amazing experience. I recommend people to use him as he is very personable, funny and helpful. ...


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    Larry Pinto helped me lease my MDX and it was an amazing experience. I recommend people to use him as he is very personable, funny and helpful. He was so easy to work with! Larry is the MAN!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great bunch of Guys

    Having been in the car business many years ago, I appreciate what a tough business this is. Kazim and his sales manager were straight forward and ...

    Dealer Response

    Marcelo, What a great review, I wish it was for us but unfortunately we don't have a Kazim or Rich at our location.


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    Having been in the car business many years ago, I appreciate what a tough business this is. Kazim and his sales manager were straight forward and easy to work with. No games and a fair price in the end. Rich in finance quietly and efficiently processed the paperwork and was able to beat my.Banks best financing offer by several percentage points. In fact, he saved me enough to purchase a full coverage warranty and still kept the payments less than what I would have payed with my bank without a warranty. Highly recommend these guys.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Marcelo, What a great review, I wish it was for us but unfortunately we don't have a Kazim or Rich at our location.


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  • Great service at Rosenthal Acura

    Larry Pinto is an awesome sales person. I have purchased numerous vehicles from him. He makes the experience very pleasant and effortless. He is t...

    Dealer Response

    Hello Mary, Larry pinto tells me he thinks you are pretty awesome too! Thank you for giving us the opportunity to earn your business over the ye...


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    Larry Pinto is an awesome sales person. I have purchased numerous vehicles from him. He makes the experience very pleasant and effortless. He is true to his word and is always there for his Customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Mary, Larry pinto tells me he thinks you are pretty awesome too! Thank you for giving us the opportunity to earn your business over the years and thanks for the wonderful review.


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  • Engineer

    An overall pleasant experience. The car was as advertised and the buying process although lengthy, was smooth. I would recommend this dealer to my...

    Dealer Response

    Hey Frank, Thanks for taking a moment to let us know how we did. I am glad to hear that everything went smoothly, I also wanted to let you know ...


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    An overall pleasant experience. The car was as advertised and the buying process although lengthy, was smooth. I would recommend this dealer to my friends.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hey Frank, Thanks for taking a moment to let us know how we did. I am glad to hear that everything went smoothly, I also wanted to let you know that we are currently looking at ways to make our purchase experience more efficient because we know how valuable time can be.


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  • Rude and huffing on the phone.
    March 4, 2017

    I called early on a Monday morning and talked with Adam in Service about a problem I was having and asked him to check if I still had warrenty cov...


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    I called early on a Monday morning and talked with Adam in Service about a problem I was having and asked him to check if I still had warrenty coverage. He was very impatient (long sighs!) and gave me all the reasons this was a difficult request, no guarantee of coverage and a difficult problem to solve (turned out to be a simple setting adjustment, made free of charge at the Naples Acura). I will consider buying a my next Acura from another dealer.

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent experience with Larry and Rosenthal Acura
    February 20, 2017

    We purchased an Acura ILXfrom Rosenthal Acura over the holidays. It was a wonderful experience and we got a great deal from Larry Pinto. This was ...


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    We purchased an Acura ILXfrom Rosenthal Acura over the holidays. It was a wonderful experience and we got a great deal from Larry Pinto. This was our second Acura purchase from Larry at Rosenthal and similar to our first purchase, this experience was also a smooth process. Thanks Larry and Rosenthal Best Regards Surenchal Varma

    Does recommend this dealer

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