Reviews

Average Ratings

4.4
227 lifetime reviews. Includes reviews of Rosenthal Acura from DealerRater.com
  • Great bunch of Guys

    Having been in the car business many years ago, I appreciate what a tough business this is. Kazim and his sales manager were straight forward and ...

    Dealer Response

    Marcelo, What a great review, I wish it was for us but unfortunately we don't have a Kazim or Rich at our location.


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    Having been in the car business many years ago, I appreciate what a tough business this is. Kazim and his sales manager were straight forward and easy to work with. No games and a fair price in the end. Rich in finance quietly and efficiently processed the paperwork and was able to beat my.Banks best financing offer by several percentage points. In fact, he saved me enough to purchase a full coverage warranty and still kept the payments less than what I would have payed with my bank without a warranty. Highly recommend these guys.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Marcelo, What a great review, I wish it was for us but unfortunately we don't have a Kazim or Rich at our location.


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  • Purchasing MDX
    November 24, 2017

    Good service and the salesperson named Christian was very professional in helping me purchase MDX. He was kind and listened to my needs and commun...


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    Good service and the salesperson named Christian was very professional in helping me purchase MDX. He was kind and listened to my needs and communicated with his supervisor.

    Does recommend this dealer

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  • Acura

    Me Larry Pinto was fantastic ,this is my 5th Acura and this time I got the best sales person, he is amazing!!!!


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    Me Larry Pinto was fantastic ,this is my 5th Acura and this time I got the best sales person, he is amazing!!!!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lasting Impression
    November 9, 2017

    We purchased and have had our Acura MDX serviced at Rosenthal. Our experience from Larry Pinto our sales rep to all the employees in Service have...


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    We purchased and have had our Acura MDX serviced at Rosenthal. Our experience from Larry Pinto our sales rep to all the employees in Service have been superior. Great car that has been trouble free for years.

    Does recommend this dealer
    Came in for service or repair

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  • Unparalleled customer service and experience
    November 5, 2017

    From the moment I first walked into the store until the moment I drove off the lot with my new car (roughly 1 week later), the folks at Rosenthal ...


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    From the moment I first walked into the store until the moment I drove off the lot with my new car (roughly 1 week later), the folks at Rosenthal created a completely 1st class experience. In particular, my sales consultant, Larry Pinto, was superior throughout the entire process. Larry is the definition of exceptional customer service and integrity. His patience, knowledge, and initiative to go the extra mile just to put a smile on my face is completely unheard of in the industry. During our test drives and discussions, he wasn't concerned with making a sale but clearly more interested in making sure I was happy and had all of my questions or desires met. He arranged multiple test drives on the TLX, introduced me to his team and followed up very quickly with any questions I had. While the quality and performance of the car was naturally the main factor in my purchase, the reason I chose to buy it at Rosenthal was because of Larry and the team. Larry was honest and attentive at each step, with a smile on his own face. When I called him the other morning to say I had chosen which vehicle I wanted to purchase, Larry had already taken care of getting it cleaned, prepped and ready to go the night before (without even knowing I was ready to purchase). When I arrived at the store my new car was shining out front. While we were awaiting the financing team, he offered to buy me lunch or provide me anything I needed. Aside form Larry, John, Tony and Sri were also very accommodating and provided exceptional service throughout the process. They worked as a true seamless team. I could not be more thankful to them for the experience in providing me a car. If you are in the market for any car period, make sure to stop by Rosenthal and visit these folks, you will receive an unparalleled experience. And that experience is what makes purchasing a new car all the more worthwhile.

    Does recommend this dealer

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  • Excellent experience, 2009 Chrysler Country Touring. \ :-)
    September 29, 2017

    It was a wonderful experience and we got a great deal. I would recommend NED IMANIYAN to anyone interested in purchasing a vehicle from Rosenthal...


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    It was a wonderful experience and we got a great deal. I would recommend NED IMANIYAN to anyone interested in purchasing a vehicle from Rosenthal. I would do business with Ned again.

    Does recommend this dealer

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  • Customer

    Excellent customer service! Best inventory around. I would recommend this dealership to anyone in the DMV.


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    Excellent customer service! Best inventory around. I would recommend this dealership to anyone in the DMV.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fernando is Great!

    Fernando reached out to me very quickly and was very responsive to me. He went above and beyond to get me the information I needed. Did not end ...


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    Fernando reached out to me very quickly and was very responsive to me. He went above and beyond to get me the information I needed. Did not end up buying that vehicle, but would consider them in the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Consultant Ned was very professional
    June 22, 2017

    We just purchased a used Lexus RX350 and the salesman, Ned Imaniyan, was very patient, professional, and thorough. I would do business with Ned ag...


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    We just purchased a used Lexus RX350 and the salesman, Ned Imaniyan, was very patient, professional, and thorough. I would do business with Ned again.

    Does recommend this dealer

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  • Attempt to bait and switch
    May 12, 2017

    Partly this is my fault of being gullible and not believing what I was seeing but I blame the salesman for being dishonest. I looked online at a ...


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    Partly this is my fault of being gullible and not believing what I was seeing but I blame the salesman for being dishonest. I looked online at a used car late in the evening and I double checked in the morning but the vehicle was no longer on the website. I emailed the used car salesman in the morning to check if the car was still available and he verified it was there. I told him that I would be there in the afternoon and that I would call and email him to give him an ETA at the dealership. I emailed him and left him a voicemail that I would be there in an hour. Left DC in heavy traffic (actually took 1 hour 15 minutes with an accident on I-270) and 5 minutes away from the dealership, the used car salesman calls me up and told me that the car was just sold an hour ago. I understand it is "first come, first serve" on used cars but I should have known better with all the signs of the car being sold the night before. I made a U-turn and never ever set foot on the lot. Of course the salesman said that he was "honest" and he would not ever do this to any customers. Then he had the audacity to tell me that he had other used cars on the lot to look at that was in my price range. How can I buy a car from a salesman that I can't trust? This is one of many ways of baiting and switching in the car industry that gives it a bad reputation. If I wasn't on a budget and wanted a new car, I would have used Costco's car buying services without the haggle of prices. Again, I take partial blame for this one but if I had an employee working under me that uses unethical methods to get a customer in the door then that employee wouldn't be working for me any longer. Maybe this is how the management of Rosenthal Acura train their employees but I will never ever set foot in this dealership or recommend them to my worst enemy.

    Does not recommend this dealer

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