Douglas Volkswagen

I stepped into Douglas VW to test drive a 2003 Passat. It had low miles and was in great condition mechanically so I decided to try and purchase it. I am a student with a college budget and have to be very frugal with my money so my hopes weren’t set too high with financing a new car. My salesman, Simon, was very personable and understood what that budget was like. I had a hard time getting approved for a loan because of both the price of the car and age as well as me still building credit. I was approved for one loan but they needed the money in 36 months and I could not afford the payments. They had even lowered the price of the car to help me try and get a loan. Due to the fact that it was Saturday, the finance manager as well and Simon had told me that they will keep trying and let me know by Monday. On Monday they called me in to talk about the situation. Simon said they had kept pushing for different loan companies and presented me with a 48 month loan that would get me much lower payments than I could have ever hoped for. Douglas VW delivered above and beyond my expectations for a dealership. I have had dealership experiences in the past that were far from pleasant but Douglas VW put me above cloud 9 and I cannot shake this happiness. Simon, as well as the service team has restored my faith into VW and now I want to continue a brand loyalty with their company and this would not have been made possible without the excellent service that my salesman had provided. When I decide to get a new Volkswagen, Douglas VW is where I will be picking it up because they genuinely care about their customers as well as their product and will be more than happy to be their customer. I am so thankful for the experience I had as well as the salesman that worked out the deal and I cannot even put to words how happy I am today. This is a very well deserved five star reputation!

My husband and i came to Douglas Volkswagen to look at an used 2013 sport car with a few miles. We were greeted by Simon Krugly, and he took us on a test drive and was very nice and not pushy at all during the entire process. Simon could not have made the experience more pleasurable or stress free. In fact everyone we came in contact with at the dealership was extremely helpful and gave exceptional customer service. Both my husband and I were satisfied with the service we received therefore when purchasing our next vehicle we will definetly be doing business with them again. Definitely made the car buying experience a good one!

Overall the greatest experience possible. My husband and i came to Douglas Volkswagen to look at an used 2013 sport car with a few miles. We were greeted by Simon Krugly, and he took us on a test drive and was very nice and not pushy at all during the entire process. Simon could not have made the experience more pleasurable or stress free. In fact everyone we came in contact with at the dealership was extremely helpful and gave exceptional customer service. Both my husband and I were satisfied with the service we received therefore when purchasing our next vehicle we will definetly be doing business with them again. Definitely made the car buying experience a good one!

Awesome job by jimmy to get me a great deal on a gti. Best car buying experience I have had and hope to continue doing business with Douglas and jimmy

My overall experience with Douglas Volkswagen has been phenomenal. The prices were great, the friendliness of the staff was top notch. I definitely would recommend this dealership to others. Keep up the good work guys!!

While on a trip away from home, I ran over a traffic cone that apparently had fallen off a truck, damaging portions of the front air dam. The damage had to be fixed before we could continue our trip. Mr. Riello found the needed parts and arranged for the repair to be started quickly, so that we were on our way to New England with only a couple hours of delay. The needed repairs were thorougly explained and the work was completed to the highest standards. Throughout, the customer care and staff professionalism were excellent. I highly recommend the Douglas VW Body Shop.

The altenator on my eurovan let go just after the George Washington Bridge my last road trip from MA to PA. I limped into Douglas with my jumper cables running from auxiliary battery under my seat out the door, under the hood to the main battery to keep it running. At first it looked like they were too busy to see me but then the service manager Rick Szucs over heard my problem and said they could squeeze me in. Well, it all turned out wonderful and within 24 hours they had the special order 120 amp unit and had me up and running. To make it even sweeter they gave me a loner Jetta so I could make it to a friends house for a free overnight stay. I love my Volkswagen and now I love Douglas too.

when i walked into to Douglas VW car dealership I was greeted and welcomed i was refereed by another person who has purchased a car from Douglas vw ... the customer service is awsome... David Suchocki worked and worked so hard to get me in a new car , a 2009 honda civic at that i really appreciate what time he has put in to help me with my budget and to get me in a car that fits my needs . With Customer Service,Quality of Work,Friendliness,Price,Overall Experience David Suchocki rocks i will refer anyone to him he's the man for douglas vw THANK YOU DAVID ! I appreciate you ...

We visit Douglas dealership for the purchase of our first car we love that experience so much we decided that we would get our second car from them and we loved it. I would recomend them to anyone who is looking to purchase a car. There customer service is so good they connect with you on a personal level to make the purchase much easier.

This dealership has fantastic customer service along with an extensive selection of new and pre-owned cars. All of the salesmen truly care about your ultimate satisfaction with the vehicle you are purchasing.